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Rundlestone Lodge: Traveller Reviews

3.0 of 5
537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada
Hotel amenities
Rundlestone Lodge
Ranked #8 of 33 hotels in Banff
4.0 of 5 stars 324 Reviews
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324 reviews from our community

What travellers say about this hotel
  • Hot tub(7)
  • Underground parking(7)
  • Very clean(7)
  • DVD players(3)
  • Rooms are large(3)
  • Front desk staff(3)
Traveller rating
    122
    130
    44
    20
    8
Only show reviews for Family (81) | Couples (153) | Business (7)
Date Rating
1 review
2 helpful votes 2 helpful votes
“Over priced”
3 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

It was my wife's an I romantic weekend away from Edmonton. I checked trip advisor at length(as usual) and booked a king room for 2 nights at close to $300. I requested a jacuzzi room if available.(I splurged) Upon check in I was told for$60 I could upgrade, I asked"for 2 night..$60?..hmm...ok". The room was decent, fire place, jacuzzi...nothing fancier the any other hotel. Upon check out I was charged an additional $133 for the room. I explained what I was told and I received a very half hearted "sorry" and that was it...so to summarize. I paid $420 for 2 nights in banff so could have the pleasure of a jacuzzi in my very rustic room. Nice place to stay? Sure. worth the money? NO WAY!!


  • Stayed February 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RundlestoneFOM, Front Office Manager at Rundlestone Lodge, responded to this review
6 February 2012
Dear Sir,

Thank you for your review and for choosing to upgrade to one of our very special, beautiful Rundle Loft Jacuzzi Suites for your stay. It is regretful the upgrade of $60 per night offered at check-in was misunderstood. In order to avoid any future issues, I will work with our customer service representatives to help ensure such information is clarified by both parties. The hotel feels the upgrade was a very reasonable offering – indeed providing a $40 saving on our published rate.

We recognize staying in a Suite is a more expensive venture. We are proud of our pricing model and the competiveness of our product. A recent comparison to a like Suite for a weekend stay in another Banff Avenue property totalled $730.

I am pleased you enjoyed your stay overall and we look forward to hosting you again on your return to Banff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Top Contributor
54 reviews 54 reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Great place to stay in Banff”
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

Very nice property and easy to find. Stayed here while on a family vacation to Banff and Jasper. Getting in and out of the underground parking garage was a bit tight. About a 10-15 minute walk to get downtown. We chose to drive downtown, where finding a parking spot can be challenging, especially on weekends. Would definately consider staying here again.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Edmonton, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Beautiful Getaway to Banff”
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

My Boyfriend and I stayed at the Rundlestone in a jacuzzi suite. The room was absolutely beautiful and clean, the fireplace was an amazing feature. The room was huge! We did find though that because of the jacuzzi the shower was only good for one person at a time. The resaurant had amazing breakfast, the staff were great, and we loved the underground heated parking.

Would definitely stay here again.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hartlepool
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“A nice hotel for the price”
4 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

A nice hotel located 10 minutes stroll from the centre of Banff. Staff where friendly and helpful. The restaurant is good well priced with large portions. Free parking and free internet (can be slow)

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Edmonton, Canada
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“nice and comfortable”
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

This was a 2 night stay here, booked through Booking.com. The rate was very good and was with a pool view. Reception was friendly and let me check in a few hours early which was really nice. The room I got was not a pool view as advertised and to be quite honest, I wasn't upset. I got a great price on the room and I was just across the hall from the pool. The room was simple.....queen-sized bed, couch, desk w/ chair, basic bathroom, and clean. The pool was also clean and a decent size but the hot tub was the winner. You could set the timer for the jets and the water was very warm. A great soak. A very nice stay and would come back again.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Rundlestone Lodge

  • Rundlestone Hotel Banff
Address: 537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada
Price range (per night):* 102 AUD - 262 AUD

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