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Banff Caribou Lodge & Spa: Traveller Reviews

3.0 of 5
521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Hotel amenities
Banff Caribou Lodge & Spa
Ranked #7 of 33 hotels in Banff
4.0 of 5 stars 612 Reviews
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612 reviews from our community

What travellers say about this hotel
  • Keg restaurant(29)
  • Hot tub(12)
  • Friendly and helpful(11)
  • Lake Louise(10)
  • Superior room(10)
  • Very comfortable(9)
  • Free bus pass(8)
  • Front desk staff(8)
  • Min walk(7)
  • Good value(5)
Traveller rating
    266
    232
    67
    35
    12
Only show reviews for Family (109) | Couples (289) | Business (9)
Date Rating
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
“Hotel smells like a campfire”
2 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

If you like to stay in a hotel where the entire building smells like a campfire, this place is for you. The hotel has a wood burning fireplace. As the evening wore on, the hallways and the rooms (including ours) got smokier and smokier. Even with our window cracked wide open, it was still smoky in the room..and now cold.. Complaints to the front desk went nowhere. . The front desk disclosed to us that they had some sort of problem w/ the fireplace and would put more wood on the fireplace to build it up & make it less smoky. (Um, hello, why even have a fire in it if you know there's problems with it?)

Then, at 11:30 pm, the fire alarms went off. First, hotel staff said that it was because someone was smoking which set off both the smoke detector & the fire alarms too. Then, they said that it was b/c of the smoke from the fireplace. And still there was a fire in the fireplace! That was it for us, we demanded our money back. We got our refund.

All communication to the hotel guests regarding this incident was provided by the hotel staff. There were no fire marshal or management personnel present to confirm the information provided by hotel staff that this was a "false alarm."

It wasn't until the fire alarms went off that the hotel decided to do something about the smoky conditions and turned on the ventilation (fans) in the hallways.

Poor customer service, and a management staff that seems to have not cared one iota that this was going on, makes this a total fail. Management should have been present to speak with the hotel guests to provide assurances of safety, etc.

We left and went home. As we were leaving at midnight, we noted the presence of maintenance men peering into the vents on our floor, which seems to suggest a ventilation problem in the hotel with the fireplace rather than the cigarette by a hotel guest, as the cause of the problem.

Other then this, the beds were good, the room was clean. You may want to consider staying here during the summer, where it's less likely the wood burning fireplace will be in use.

Room Tip: stay in the summer, less chance of a fire in the fireplace
See more room tips
  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Krandy_12 about Banff Caribou Lodge & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review
13 February 2012
I am truly sorry that you encountered so much discomfort during your stay. Late night fire alarms, which in this case was caused by a cigarette smoked in an unauthorized area, can be difficult to manage. I feel our staff reacted properly to assure the threat was false and worked to inform guests as best they could during a difficult and stressful time. I also apologize that the smell of smoke was unpleasant to you. We are aware that particular wind patterns can escalate the smell and have learned that a fire burning strongly during these times will negate the problem (more fire, less smoke). I am disappointed that our front desk agents were unable to help you once the smell was reported and will email you directly to ensure your concerns are addressed. We value your feedback and hope to impress our commitment our guests' enjoyment and satisfaction moving forward.
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1 review
1 helpful vote 1 helpful vote
“Made our stay Wonderful!”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

We will be back! Banff was gorgeous and our stay here was icing on the cake!!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Traceynut7 about Banff Caribou Lodge & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilminster, United Kingdom
Senior Contributor
44 reviews 44 reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
“Just wonderful”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Stayed here for 3 nights - beds soooo comfortable, just loved Banff
Breakfast was very nice but did not eat in the evenings as so much choice in the town

Room Tip: We had a room to the side and had lovely little balcony overlooking side street
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Susan S about Banff Caribou Lodge & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stone, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“EXCELLENT”
4 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

Stayed here for 10 days and had a wonderful time ; the staff are very friendly and helpful. The hot pool is fantastic after a day on the ski slopes. The KEG restaurant provides great food at sensible prices. The hotel however needs to control late night noise at the weekends.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by PLM47 for Banff
Ask PLM47 about Banff Caribou Lodge & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“SPARKLING CLEAN AND COMFY”
5 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

We go to Banff for skiing about 6-8 weekends a year so have stayed in most hotels. The Caribou is my favorite because the rooms are immaculate, generously sized, beautifully decorated in earth tones with scenic pictures (not tacky pictures) and wrought iron beds and accents. The beds are super comfy with high quality sheets and duvets. This is the cleanest hotel I have ever stayed in - even the parkade is pretty with historic photos and lovely elevator lobbies..The hot tub is huge with great jets as well as a steam room and sauna. I have not used the spa services. The front desk staff are extremely professional and helpful. Its about a 5 minute walk to the restaurants and shops of Banff Avenue.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CanadaRover about Banff Caribou Lodge & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review
9 February 2012
We're glad you enjoyed your time at the Caribou Lodge and thank you for your comments. The artwork in our Parkade is painted by a local artist named Monica Ferrari and fits with the historic theme you'll find in our hotel and Keg Restaurant. We are currently adding 40 new historic images to our corridors inside the hotel - look for them this spring. Hope to see you back again!
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Additional Information about Banff Caribou Lodge & Spa

  • Banff Caribou Hotel
  • Banff Caribou Lodge
  • Caribou Lodge
  • Caribou Banff
  • Caribou Lodge Banff
Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Price range (per night):* 129 AUD - 292 AUD

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