We stayed here in January and were very happy with the free underground parking poss. The rooms were big enough and well maintained. Also pool area was nice. Only suggestion (and this would just put the dots on) would be the offer of bath robes and more variety on breakfast buffet. For the rest staff was really helpfull and friendly and defintly will be going back!!! very good location also.

Rooms are modern, clean and nice but on the small side. The rooms on the second and third floor are on the outside of the hotel so in the middle on the first floor they have the hottub and a small pool. This means that you need to walk "outside" toget to your room. Breakfast is small. You can make toast and there are some jams. Besides that you have cereals and some fruits.

We booked 5 nights at the Aspen in January. We stayed in a superior room for a great price. The room was spacious, clean and modern. The "in room" coffee was even superior. The hotel staff, regardless if they were behind the front desk or cleaning always greeted us. The hot tub/ steam room area was clean and maintained with towels. The hot tub was especially welcomed as we were in town during the -30 degree weather. The continental breakfast included a variety of fresh baking, fruit salad, yogurt, cereals and toast. The servers in the breakfast area were always hard at work. The underground parking was also a bonus,again because it was so cold when we were there. Obviously not for us but the rooms do not have a/c which I don't believe would ever be needed. We would definitely book here again and would recommend it to others.

To sum it up: we had to the choice to stay at the so-called 4.5* Rim Rock for the same price as the Banff Aspen. We are delighted to have stayed with the Banff Aspen due to location, bed/room layout, free breakfast, family friendly approach, and excellent customer service.

The location could not be beat. One block from the Safeway and Just two blocks from the 'action of downtown banff'… close enough to walk to everything… far enough to avoid all the crowds and noise. Tight but plentiful parking along and below the hotel. One thing I wish could be fixed was the wifi… new access codes had to be obtained from the front desk daily and the speed was as slow as any dial-up I had in the 90's. I was told this was partially due to the remote location of the room.

We otherwise got a great room (Superior category). Access was along an outside walkway. Towards the end corner of the hotel. Top floor. Very quiet. Perfect for our family (2 adults plus two children) with one king in one room, two twins in another room. Between the rooms was a walkway with two sinks and a separate bathroom with a toilet and shower. There was a small fridge perfect for holding lunch items for the day. The breakfast downstairs was more than adequate although it could use the (low cost )addition of hard boiled eggs. There were two hot tubs, a sauna, and a steam room… all of which was open to kids.

The hotel is not super fancy… if you enjoy that, I recommend that you stay here and eat your dinners at the Fairmont Banff Springs… all the glamour, views, and terrific food of the Fairmont with the lower lodging cost, better downtown location, better rooms, and family friendly atmosphere of the Banff Aspen.