We stayed at this Hotel on short notice and booked with night auditor "Leahnie". What a great value to the team this young lady is. She was very helpful and spent the time we needed to book our 3 rooms. This Hotel shows really well. I will definately return for my next visit. The rooms were very clean. the only downside is all 3 of our rooms did not have hot water for 2 hours in the morning of checkout. Staff didnt offer and suggestions when we brought it to their attention. I wouldnt suggest eating at Tony Romas as the communication is poor with staff their. We waited for an hour for a seat with very little communication from staff after the initial 30 minute committment.
We used the Sauna and Jacuzzi. Both very clean. This Hotel is a very reasonable price with an excellent location and very nice views. Why pay top dollar for something "not" on the main strip when you can stay here for a fraction of the cost.
Thank you Leahnie for accomodating us and allowing us too see the value.

Stayed here after Christmas 2011, heading to the mountains for snowboarding. The location cannot get any better.
Our room was average, but that was to be expected (for the price we paid - no complaints).
It was clean and the beds were comfortable.

My only issue is that our room was next to the laundry room and my friends were near the ice machine. It was so incredible noisy. I could also hear people in the hall and thankfully it was only as they were walking through and not incessant screaming. Should I come back I would ask that my rooms not be next to either of these noisy spots.

The wireless connection --> sucked!

I also like that this is a pet friendly building. I didn't bring mine, but I'm always partial to places that allow this.

I would come again.

We stayed two nights in Room 524 (on the 3rd floor) located in what looked like an addition, away from the main lobby. It was somewhat small but clean. The classic decor was interesting. The queen bedding was basic, but, clean and comfortable. The bathroom was small with a low ceiling making the shower space very dark with the curtain closed. Although this room was in the addition and updated somewhat recently, it had it's blemishes. The bay-like window looked over Banff Ave. with a view of Sulpher Mt. in the background. The Internet connection was somewhat slow; adequate to websearch and e-mail documents, which I did. The checkin and checkout staff were fine. I was able to find parking even after returning in the evening. The entire town of Banff experienced a blackout for 3-4 hours. We got back into town after 8pm and most everything was closed. Hard to find dinner in a powerless town and the businesses were hurt this night. However, Mount Royal somehow had backup power. There was electricity throughout the hotel when the rest of the town was black. The on-premise restaurant was one of the few open and serving as well as the adjacent pub downstairs at basement level. There is something to be said for that. I would consider staying here again for under one twenty.

This hotel is a great place if you want to be centrally located in Banff. The rooms are clean, well priced and getting more modernized year after year. I like this hotel, especially the Pinnacle Suite for larger gatherings. The only downside is that there is no swimming pool.