From booking the reservation to checking out was a great expierence. Everything was so easy with the website when I booked our condo. Also on the day before we checked in I found out our dog sitter couldnt make it, I called to see if we could get a condo the was Pet Friendly and they helped me out right away. When we arrived early the we really accomadating us with an early check in. They helped me booked trips around the town of banff. Overerall everything was great. I found it to be like checking into a home away from home. The pet friendly condo didnt even seem like previous pets had stayed there, everything was so clean and comfy. I was coming down with a cold on our way to banff, and it had really taken over when I arrived. Even though I was sick I still had a great time, I honestly think it was cause I was really comforatable in our room, and was able to rest and relax Everytime I go to Banff I will be staying here.

This is our second visit to this location. There is plenty to do to keep your family busy within the resort alone, from the play area to the waterslides. It's a quiet location, and yet close to the townsite. The loft we stayed in was spacious, very clean and had a gorgeous view. It was also nice to have a kitchen to do your own cooking. We also found the staff to be prompt and friendly and they do their best to address any need that arises.

The minor drawbacks we noticed was that some of the beds seemed a bit hard and that the upper floor of the loft was very warm. However, for all the other perks we got, it was a trade-off we could handle, especially for the price we paid.

We will be back to stay here with with our family again when we come to Banff.

We checked into the studio suite and were delighted with the accommodation. The room was exactly what we expected. The bed was very comfortable, the staff were all very friendly and accommodating. The view of the mountains was outstanding, nice to wake up to in the morning. Overall, we really enjoyed our stay and would recommend this resort to anyone

Best hotel in Banff for families with younger children. An assortment of pools as well as other activities. Super convenient with an on site convenience store and liquor store. Wildlife right outside our window. Amazing staff who where extreamly fast and pleasant. Thanks for the room upgrade! We will definitely be back