I was able to check into this hotel at close to midnight, and received a room that was a free upgrade. They did not have the exact room I asked for so I received one with a HUGE hot tub in it instead! I am not one to complain with a view of the Rockies!

The pool was empty, and open late, so that made the stay that much sweeter, same for the breakfast! This hotel was the best deal in town!

Overall we were very satisfied with the hotel and would stay there again.

My family and I stayed 5 nights in one room for a skiing week. The room with two queen beds was very good size and the beds had very good linens. Like others have said, the included breakfast was ample with eggs, sausage, waffles or pancakes, cereals, breads, muffins, fruit, juices and coffee. The breakfast room did fill up quickly at 7am on busy ski days. The underground parkade (love that Canadian word) was very convenient. The hotel is about a four block walk to the heart of Banff Avenue shopping and restaurants, so location is very good. The first night we stayed, there were at least three rooms close to us with dogs, so if the occasional bark or allergies are issues, ask for a room away from dogs. We never heard any barking during sleeping hours.

Knowing that Best Westerns can vary widely in quality, this was a very nice experience. I would compare the quality directly to a good Marriott Courtyard (only with breakfast included)

btw - our stay was also using points and a free night voucher, and the correct number of points were deducted. Also, from BW to Sunshine parking lot was less than 30 minute drive.

A few friends and family rented 3 rooms on third floor for Friday and Saturday night. Hotel staff were very good getting all three rooms together. Room was spacious so we could have a gathering in our room of 8 people and not feel squished. Beds and pillows were great. Hotel is very close to main strip for shopping and restaurants. The price of the room included breakfast which consisted of scrabbled eggs and sausages, or waffles. You could also have cereal. Food was okay for buffet style. Food could have been hotter. We also ate at the Keg and the old Spaghetti Factory. Both of these were very good. I used Best Western points for this for a portion of the cost. When we booked on the Best Western Web site the confirmation page showed 24,000 points per night per room. When I checked out they charged me 31,000. I was not happy about getting dinged for an extra 21,000 points. I was told the manager would contact me but have not heard anything yet.

this hotel is fairly close to downtown banff, 10 minute walk , really quite nice for the price, breakfast included. . we had a 3rd floor room facing the mountains. The staff always have a smile and pleased to assist.
Highly recommend, and I do not always say this.