My DH and I just got back from a 6 day/5 night stay at this resort via LivingSocial. We had been to Cabo before, and had an absolutely delightful time. We were looking forward to enjoying this beautiful hotel only to have a truly horrible experience. One that left my husband and I saying we want a do-over!
Let me get the Pros out of the way...since there are few and it won't take me long. The grounds and scenery are breathtaking. And the cart guys are extremely helpful and kind.
And now the Cons:
The food here is HORRENDOUS! With our LivingSocial deal, we got the buffet breakfast free. I don't think it mattered that we were there on a deal, b/c everyone was eating this buffet. The food was nearly unpalatable. Gray scrambled eggs and sausage that looked and tasted days old. We also had "a romantic dinner" for two as part of the LivingSocial deal. Holy crap, what a joke!!! We were told we had to make a reservation for said dinner, b/c there was a set menu. The concierge said "any night will be ok, just let me know what time you'd like to have dinner". We made our reservation, and a few nights later, walked in expecting...I don't know...SOME kind of recognition that we were there for a ROMANTIC dinner. They stuck us in the middle of a crowded restaurant. No romantic view, or tucking us away in a corner. The set menu didn't look nearly as appealing as the normal menu. Apparently, we chose the same night as a wedding, and I can only assume the kitchen was in over their heads trying to keep up with the wedding and the restaurant, b/c it took us nearly an hour to get our food. People were complaining and leaving all around us. Our food came out, and my steak was over-cooked, but my baked potato wasn't cooked thru at all (and it was supposed to be mashed potatoes according to the menu). My husband's salmon was basically raw. At our "romantic" dinner, we were presented with a bill...for a bottled water my husband asked for. Really? we have to pay $3.00 for water when your horrible service and poor food quality generally would warrant a meal, dessert, or some other sort of compensation. Just wow!
We were turned away when we showed up to eat at their "nice" restaurant, Las Trajinera, b/c we weren't wearing long pants. I was wearing dress shorts with heels, and my husband was wearing linen shorts with sandals. I felt we were dressed appropriately for being at a beach resort.
Ok, next thing...be prepared to wait for EVERYTHING. If you're looking to eat soon, go to the minimarket and grab a snack b/c wait times are long. Want some coffee? It'll be about 5 mins. Want a cocktail? It'll be about 15 mins. This also Includes dealing with the front desk and even the shuttle service (which we had to wait 15 mins for when we had a dinner reservation in town to go to).
The toiletries are sub-par. There's not even conditioner, and the shampoo is cheap and wrecks your hair.
Lastly, triple check all charges. We were first presented with a bill that was double what we actually owed. $600 in incorrect charges. We had to go receipt by receipt, and after we agreed on a correct amount, they STILL overcharged my credit card. I had to point this out to them, and it took another 15 mins to remedy the situation.
We could not wait to leave this place. It was like we were cursed from the moment we got there until the moment we left. The funny thing is they asked us to write a review on TripAdvisor at the end of our checkout. Well, here's your review!!!!! If you're looking to stay here, just trust me, look elsewhere. We had a wonderful at the Casa Dorada and both agreed that when we come back to Cabo (b/c Cabo is great, and we DO enjoy visiting), we'd stay there again.
Go someplace else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC