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Riu Palace Cabo San Lucas: Traveller Reviews

4.0 of 5
San Jose, Cabo San Lucas 23410, Mexico
Riu Palace Cabo San Lucas
Ranked #22 of 66 hotels in Cabo San Lucas
4.0 of 5 stars 2677 Reviews
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2,677 reviews from our community

What travellers say about this hotel
  • Very good(80)
  • Ocean views(65)
  • Water taxi(65)
  • Room service(55)
  • Specialty restaurant(43)
  • Lover beach(40)
  • Great time(39)
  • Activities pool(35)
  • Steak house(32)
  • Cab ride(28)
Traveller rating
    1,100
    848
    285
    263
    181
Only show reviews for Family (344) | Couples (1127) | Business (73)
Date Rating
Richmond, Virginia
Top Contributor
53 reviews 53 reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
“Awesome Place!”
4 of 5 stars Reviewed 8 February 2012

I traveled here a few years ago with friends. We were looking for an all inclusive resort with great food. I liked the food - my friend said it reminded her of what is on a cruise ship, but I loved it. The staff was friendly, rooms were beautiful and I would recommend it to anyone.

  • Stayed June 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vbmegs about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Perfect Vacation *****”
5 of 5 stars Reviewed 7 February 2012
8
people found this review helpful

I cannot believe some of the nasty reviews of this resort, although I did run into some pretty stuck up individuals! We just returned and it was one of the best resorts I've ever stayed in. We took our two small children and the staff was wonderful with them. Check in was fast. We didn't like our Garden View room and went to front desk and were moved to Pool Side, Partial Ocean View instantly. The resort is so clean. The food is good. The shows at night are awesome. Service in wonderful but don't forget your small American bills for tips. We had large bills and it was almost impossible to break them. We had to go into Cabo to the mall and buy some things as the bank and resort refused to break them for us? Our fault for forgetting our small bills. But you do get way better service when you tip. We were offered an Ocean Front Suite for $60 a night and they are amazing!!!! We would have taken it if we didn't have 2 rooms to upgrade and will when we return, but the basic Junior Suites are nice. Ask to be by the quiet pool if you have small kids. Never a shortage of chairs which was new for us. The doors at this resort are very loud if you have light sleepers but that is the only negative thing I can say!! Beautiful place to stay, we will go back.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ATKE about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Great views”
4 of 5 stars Reviewed 6 February 2012

All in all a nice place. Pools beach and rooms were great. One of the cleanest best kept places I have ever stayed. Views were great and lots of shopping and day trips easily accessed. Only problem was a lack of security, had a phone stolen and didn't get much help or real concern from hotel management. Overall a nice place.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 7 cities Reviews in 7 cities
70 helpful votes 70 helpful votes
“Return to paradise”
5 of 5 stars Reviewed 4 February 2012
22
people found this review helpful

My wife and I returned to the Riu Palace Cabo for 14 days in January 6-20. Everything was perfection again. We have been to a few all inclusive’s and 5 RIU’s before this trip.

Hotel: Check in starts when you get off the bus as they put your bracelet on as you step off the bus. It slows the unloading process and you still have to get in another line to get your room key and towel cards. Not the greatest system as no one wants to spend an extra second on the bus so take the hint and sit close to the front of the bus.
Hands down, the cleanest resort I have ever seen. They clean nonstop and even saw them sweeping the roof of the pool bar. I didn't get the best room in the place as the truck delivery and some Mega A/C unit was just outside our door but the view out the front window was beautiful and the pedestrian Idiot traffic in the hall was low. Yes you can hear people in the halls but 99% are your neighbors walking back to their rooms. Can't blame the hotel and I have had the same neighbors in many hotels and resorts that cost a Lot more money.
People. a TIP. PLEASE save your conversation for your room or the next day. Your "whispers" are very loud.

I agree the beds are hard but that worked for me. The staff in the restaurants are amazing as they greet you at every meal and show you to your table, pull out your chair and offer you juice, coffee and Mimosa’s at breakfast; water, wine and beer at dinner. Look for Manuel in the main buffet for breakfast (turn to the left when you enter) and the pool restaurant at lunch. He remembered us instantly when we sat down for our first breakfast and would even sprinkle flower petals on the table for us. The main restaurant for lunch between the two pools has the soft ice cream machine and a self serve beer and pop station.

Food: BOOK the Ala Carte's they are wortth the litle effort of walking up and asking. We booked the Krystal 5 times and only had to book at 7 AM when there were six of us. When we were just two we booked it at 10 one day. The Krystal is the best and the steak house and Misaki (japanese) tie for second. We only ate dinner in the buffet 3 nights as we preferred being served at the Krystal and Misaki. At the Krystal, the Red Tuna on pureed chickpea is incredible and both the Lamb Medallions and Fillet were mouth watering. All of the other restaurants were fabulous as well. The Steakhouse is great with great service and very nice Lamb Chops cooked to your liking and the Steak and Lobster tail were excellent. The Mexican and the Sushi are nice alternatives to the Buffet. And they had a choice of two or three bottled red wines and a hot Saki. As for the Buffet, if you can not find something here that you like you are just too picky. We thoroughly enjoyed the selection at every meal. Lunches offered great hamburgers and as everyone mentions, guacamole, salsa and chips as well as a salad bar with a good selection and the always great Riu soups.

Breakfast as always, Great. How can you go wrong with eggs. TIP. Cut your own bread from the fresh bread table so it is different from the sliced bread everyone else uses. That way, you put it in the toaster and walk away while you get your eggs or whatever you like. Your toast is ready when you return.

The hotel was at about 75% capacity when we stayed, and there were always chairs available around the pool and there are always chairs on the beach even at 100% capacity as everyone is told to fear the beach. Yes the red flag always flies and if you do not know how to swim or tread water it is not for you. There is no under tow but it gets deep quick and the way the waves surge in they can surprise you. The waves can also run 40-60 feet up the beach then run back fast too. Watch the others getting in and out; and watch the waves and you will be able to walk in and bob in the swells until you are done and then ride a swell in and walk out. Contrary to the complainers, the sand is deep and soft. It is made up of some coarser sand at the top of the beach but it gets finer as you get to the water. The beach is usually nice and quiet and you can pull a chair out to the edge and watch the whales and the sea lions swim by. Search Whale and riu Cabo on you tube to see how close they can come.
You can also walk 30 minutes east to the rocks or west to the marina.
Beach bar service; Tip the waiter $5 in the morning and you will have to tell him no gracias because he will not forget you. He is also a good person to ask for $1 bills when you need to break $20’s

I did use the Fitness Center and it was one of the better resort gyms I have seen. There were three tread mills and 2 elipticals with the best view in the world. There are no free weights and the equipment is not what you get here but I wasn’t there to get in shape but just trying to maintain a routine. The spa is also there and if you want a very relaxing massage get it done on the balcony at the spa over the ocean and get it done in the morning before the Santa Fe pool bar crowd gets wound up. Make sure you stress that you want the one on the balcony and not the beach where they do most of them.

Dive Centre will sell you everything the guys on the beach sell you but the guys on the beach will deal if you have a few people. The diving in the area was very nice, with large schools and good visibility. If you want to go snorkelling try booking to go with the divers. We did again and for $25 we got a great ride on the scuba catamaran boat with snorkelling near Lovers Beach and then the beside the sea lion colony and the arch. We also asked the dive master Carlos for wet suits when we were getting my wife’s fins and mask. We got them at no extra charge and in the cool (72 F/ 21 C) water it made all the difference in real enjoyment.

Amazing sunsets and sun rises The nights get a little chilly so take a sports coat or a sweater.

I visited the Santa Fe beach and pool area and found it was the party place if you are between 20 - 30. Their pool bar is definitely the rowdy place to hangout.

We flew Sun Wing through Signature tours and I highly reccomend buying the Gold Service or Elite service as you get to by pass those long lines at the airport check in and you get the front of the plane seat choice with more leg room and the extra 10 KG of luggage allowance.

Beware of waiting to get to the airport to purchase your bottles and souveniers. We were scheduled to depart at 7 PM but were delayed until 8:30. The duty free was only opened for about 45 mins around 6 PM and almost half of the shops were closed. Even one of the two bars closed at 7:30.
The one restaurant/bar at the end by Gate 1. Good burgers but DO NOT get the wings. They have been in the desert drying for a week.

Must DO’s: Get to the marina and wander the shops and restaurants. Water taxi to Lovers beach with the ride past the sea lions and the arch Tip: take the dry cleaning bag from the room and put some bottled water and beers in it and go to the bottom floor and get some ice so you have cold drinks.

Room Tip: Book the good room ahead of time. I couldn't even pay for the upgrade as the ocean fronts were f...
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by suntime for Cabo San Lucas
Ask suntime about Riu Palace Cabo San Lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
1 review
4 helpful votes 4 helpful votes
“Mexican Tonic for the Winter Blues”
4 of 5 stars Reviewed 3 February 2012
4
people found this review helpful

Just returned from a wonderful 5-day stay at the Riu Palace Cabos San Lucas. The resort is located on the water with a beautiful stretch of beach and a panoramic view of the famous rock formation that includes the landmark arch and of the bay where cruise ships come in for the day. Good quality and abundant food, and drinks abound and are served poolside with a smile. Two enormous infinity pools that abut the beach and have swim up bars. Not crowded in mid-January and very few children. A special shout out to Grayline Los Cabos which provided our airport transportation and a tour of San Juan Los Cabos and Cabos San Lucas, all arranged by Maryanna when we arrived. Our guide, Lenin was knowledgeable about the area and history of the towns, and Juan Manuel a courteous (and safe) driver. The stop at Playa Chileno was a special treat. The weather in mid-January was perfect for outdoor activity during the day and dining al fresco at night.

Room Tip: Higher floors away from the pools can be quieter, but lots of people party at night.
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Riu Palace Cabo San Lucas

  • Riu Palace Cabo
  • Riu Palace Los Cabos
  • Riu Cabo San Lucas
  • Riu Palace
  • Riu Cabo
  • Cabo San Lucas Riu Palace
  • Riu Los Cabos
Address: San Jose, Cabo San Lucas 23410, Mexico
Price range (per night):* 202 AUD - 298 AUD

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