We loved our stay at Villa Xichu, and only wish we could have met the owner, Gloria, in person. (She lives part time in Lebanon, her husband's country, and part time in Mexico). Unlike the person who posted a complaint about responses to emails, we had a long series of delightful email exchanges with Gloria, right up through the time we stayed there. (As my Spanish improved, we began to correspond in Spanish and she took the time to gently correct my errors!) I really felt like we made a personal connection which made our stay all the more special.
Villa Xichu is up in the "Ojo de Agua" neighborhood of San Miguel, so it's uphill, going up Salida a Queretaro a 15 minute walk down and a steep 20 minutes up from the "Centro", but cabs are also readily available.. It is set behind high garden walls in an interesting mixed neighborhood - partly an old part of town with a small church and family dwellings where you walk by people making homemade tortillas, and partly inhabited by newly constructed upscale homes.
We loved the "Casa de Cactus", a two bedroom casita with a tiny pool in front, but also enjoyed a few nights in the small two bedroom Casa del Pirul. Another two bedroom was under construction while we were there. There is a large 3 or 4 bedroom house, La Casa de la Rosa Rosa (the owner's residence) which is sometimes available and nice for two families to share. It has a larger pool next to it (both pools are open to anyone who stays there but people seemed to stay in their own "zone"). The place was about half full when we were there, and with a mix of Mexican and American families or couples. We didn't see much of the other guests - it feels pretty private - although for a couple of weekend nights during our 3 week stay we were slightly annoyed by some partying In addition to these there was a 3 BR casita with great views and another 1 BR. The wireless internet room (with a signal that reached to some of the casitas) was a big plus. The gardens are pleasant. No place in San Miguel is entirely quiet, due to the frequent fiestas and various religious celebrations that can produce music and/or fireworks at all hours, but Villa Xichu is removed from the bustle of the Centro.
The manager, Alejandra, was occasionally frazzled and muffed a few things (our pool didn't work for the first several days and then when it was repaired had so much chlorine in it that my daughter's hair turned bright green) but when we had a minor emergency (one of our children became ill - probably something she ate at the hot springs pool outside of town), she quickly called for a doctor who came to make a housecall - the doctor was multilingual, very efficient, called the pharmacy and had the medications delivered, all at minimal cost. We were also regaled with a "welcome breakfast" on one of our first days, which was delightful. The housekeepers did excellent work, so our place was always tidy - but we did have to keep our door closed lest the friendly old dog make itself at home.
San Miguel de Allende and the surrounding area is fascinating, and Villa Xichu is a superb home base for all your explorations. Enjoy!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC