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Casa de Sierra Nevada by Orient-Express: Traveller Reviews

4.0 of 5
Hospicio 42, 37700, Mexico
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Casa de Sierra Nevada by Orient-Express
5.0 of 5 stars 176 Reviews
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176 reviews from our community

What travellers say about this hotel
  • Cooking School(3)
  • First class hotel(3)
  • Authentic mexican(3)
  • Staff member(3)
Traveller rating
    150
    12
    5
    7
    2
Only show reviews for Family (18) | Couples (79) | Business (13)
Date Rating
Queretaro, México
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Tasteful hotel in a magical town”
5 of 5 stars Reviewed 27 January 2012

LOCATION: In the middle of beautiful San Miguel's downtown. Two blocks from the Jardin in one of the most beautiful streets in town, surrounded by great restaurants, galleries and all the attractions. Rooms are located in different beautiful colonial houses.

SERVICE: Hotel's reception is in a small office in the street's corner. Front desk-concierge staff (Guest Relations) is efficient and well trained. We arrived before check-in time and our asigned room was not ready, so instead of making us wait, they gave us an upgrade! After checking in they give you a tour of the property and take you to your room. The special mention is for housekeeping department: What an amazing job with the daily cleaning and the impecable turndown service. Housekeeping ladies have always an smile for you and their attitude and commitment to service is the best i've ever experienced around the world!

FOOD: At the time of our visit, only the main restaurant was in function as the one in ¨Casa del Parque¨ was being remodeled. We booked a package which included breakfast. I didn't like that we were told which dishes we could order from the menu, just 2 kinds of eggs or chilaquiles or pancakes, so if you stay for several days it could get boring. The food was not as spectacular as we expected in terms of flavor and presentation, although sweet rolls, coffee and the green juice were great. Service from waiters is efficient and discrete.

ROOMS: All of the rooms are quite different in size, location and decoration. We got a superior room with a terrace overlooking the Parroquia. Decoration is tasteful and linens and towels are of the best quality. Amenities are not luxurious like Hermés or Bvlgari, instead they chose organic products from local producers, which is a nice touch. There are a lot of great details as a fireplace, Nespresso machine, Bose sound system and DVD player. Maybe they shouldn't charge for the movies in the catalogue to watch in your room. Overall, our room was really comfortable, impecable and spaceful.

COMMON AREAS: There's not really a lobby, but different living areas around the houses, all tastefully set up. Business center is small but functional. Swimming pool is a beautiful place to spend some relaxing time, the only complaint is that the first day water temperature was perfect but next day it was much colder and not so enjoyable.

OVERALL: This is one of the most tasteful and comfortable hotels we've ever been in Mexico and the world, located in the beautiful and magical town of San Miguel de Allende, so the whole experience of being here is trully magnificient. You won't regret going there and experiencing a slice of the good life.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask voyagean78 about Casa de Sierra Nevada by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa de Sierra Nevada, Gerente at Casa de Sierra Nevada by Orient-Express, responded to this review
21 February 2012
Dear voyagean78,

Greetings from Casa de Sierra Nevada! Thank you for your detailed comments about the properties, we are sure your opinion will be truly helpful for many other visitors.
Regarding your comments about the food, we are able to accommodate any special requests particularly when our guests are staying for a long time. About the amenities in the rooms, we have a strong commitment to help our communities; at the Spa we also have local organic products. It is a pleasure to know how much you enjoyed the stay with us and look forward to welcome you back again in the near future!

Warm Regards,
Casa de Sierra Nevada Team.
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Mexico City
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Tasteful.”
5 of 5 stars Reviewed 2 December 2011

Exactly what you would expect of 5 Star colonial accommodation.
Many original decorations, perfect balance of tasteful Mexican design and modern comfort.
The hotel has various buildings within the town. All are well located.
Breakfast in the courtyard by the pool was exceptionally memorable, best 'huevos rancheros' ever!

Room Tip: Some of the rooms have these fantastic looking copper bathtubs. Recommend ;D
See more room tips
  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mexic0Max about Casa de Sierra Nevada by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa de Sierra Nevada, General Manager at Casa de Sierra Nevada by Orient-Express, responded to this review
9 December 2011
Dear Mexic0Max,
Greetings from beautiful San Miguel de Allende! Thank you for sharing your complimentary comments. We are very happy to hear you had a memorable experience! We look forward to welcome you again in your home away home.

Kind Regards,
The Casa de Sierra Nevada Team
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Toronto
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“A touch of class!”
5 of 5 stars Reviewed 15 November 2011

Stayed at the Casa Limo (Suite 441) for 3 nights. What a magical place!! Plenty of space, comfortable bed, great bathroom, Bose iPod stereo, Nespresso coffee maker, private patio all make this a relaxing place from which to explore San Miguel. And it is two (long) blocks from the Cathedral and the Jardin.

The staff is great and very responsive. The restaurant (across the street in our case) is wonderful, whether you choose the courtyard or to eat inside.

Oh, and the pool in the inner courtyard is also great if you choose to use it.

I cannot over-recommend this property. It is a gem.

Room Tip: Our junior suite was perfectly adequate. If you want something "out of this old" look into...
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  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CdnTraveller2Go about Casa de Sierra Nevada by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa de Sierra Nevada, General Manager at Casa de Sierra Nevada by Orient-Express, responded to this review
17 November 2011
Dear CdnTraveller2Go,
Thank you for your kind comments. We feel honored to know you really enjoyed your stay in your “home away home” in the beautiful town of San Miguel de Allende. We look forward to welcome you again in the not too distant future!
Kind Regards,
The Casa de Sierra Nevada Team
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Vancouver, BC
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Helpful staff/great location/large rooms”
5 of 5 stars Reviewed 7 November 2011

The location is perfect just 2 blocks from the center of town the Jardin Plaza. The staff were very accomodating and helped us book a cooking course. We also did a home tour arranged by the library. A very safe city with lot's of artists and friendly locals. The rooms were very large...the maid service was the best we have ever had...she seemed to be there 3 times a day.

Room Tip: Get a room that is around the pool area....don't think you can miss with any of the rooms but th...
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask BCJimVancouver_BC about Casa de Sierra Nevada by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa de Sierra Nevada, General Manager at Casa de Sierra Nevada by Orient-Express, responded to this review
8 November 2011
Dear Jim,
Thank you for choosing Casa de Sierra Nevada! We are very happy to know you really enjoyed your stay in San Miguel de Allende and all the activities we have to offer as a destination. We look forward to welcome you again in the not too distant future!

Kind Regards,

The Casa de Sierra Nevada Team
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New York City, New York
Senior Contributor
23 reviews 23 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Magical place”
5 of 5 stars Reviewed 23 October 2011

from the garden, flowers, plants, the view, to the rooms, always clean, the fireplace, the swimming pool, we could not choose anything better during our 2 weeks in San Miguel de Allende.....this town is magical.
Alots of fun things do do every day and a lots of small restaurants and bar for the night.
Very safe and with an incrdible atmosphere.
If we could live in Mexico, this is our place !!!

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nancypric about Casa de Sierra Nevada by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casa de Sierra Nevada, General Manager at Casa de Sierra Nevada by Orient-Express, responded to this review
8 November 2011
Dear Nancy,
Thank you for your complimentary comments! As you mentioned San Miguel de Allende is one of the most magical places in the world, and it was a real pleasure hosting you in your home away home: Casa de Sierra Nevada. We look forward to welcome you again in the not too distant future.

Kind Regards,

The Casa de Sierra Nevada Team
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Additional Information about Casa de Sierra Nevada by Orient-Express

  • Hotel Casa De Sierra Nevada
Address: Hospicio 42, 37700, Mexico
Price range (per night):* 266 AUD - 461 AUD

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