I stayed with my husband and 2 kids ages 5 and 7 at the Westin for 4 nights. The hotel has some good things going but many others were sub par for a property this expensive.
Pros: ski gondola is right at the hotel so if you are hitting the slopes directly, it helps. The rooms are nice and spacious, the apres ski has $5 drinks and small plates. The concierge staff and the ski valets are friendly. The buffet (only on Sunday's) is delicious.
Cons: The biggest issue we faced was the sofa bed in our room for the kids was absolutely horrendous. It was almost as if they put a sheet on springs. You could feel every spring in the mattress on your body. A call to the front desk staff evoked a "our sofa beds are not heavenly beds" response. We did get a down comforter to add on top the sheet but that barely helped. Our young kids didn't complain too much but I cannot imagine any teenagers or adults sleeping on it.
The front desk staff is uptight and very adept at terse replies. There is only 1 cafe open for breakfast which is expensive. The food was good but the wait staff was unfriendly and I had to repeatedly ask for basics such as ketchup and jam.
The cleaning crew gave us 4 bottles of water the first day, 3 the next and 2 after that. Very inconsistent! Other minor irritants included not having a kids menu available after 9pm and no indoor pool.
If you are skiing or renting equipment or have your kids in ski school at the Beaver Creek village, I would recommend looking for something in the village itself. The hotel gondola does not go to the village center and you need to take a bus from the gondola stop.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 February 2012
Please accept our sincere apologies for the service issues you encountered with the front desk, and the wait staff. We work hard to train and motivate our associates and we take pride in delivering an outstanding experience. It is thrilling to hear how you enjoyed the spaciousness and benefits that only a villa can provide. If your travels bring you back and you allow us the opportunity to better serve you, we recommend you request one of our Westin Heavenly Rollaway beds. Without a doubt this will be more comfortable than the pull out sofa. It has a mattress and box spring of similar quality to the Westin Heavenly Bed that was in the master bedroom. Currently breakfast is being served at both the Market and the Lift Café; on Sundays of course we serve in our restaurant Cima. Keep in mind in-room dining can be a very convenient alternative. Finally, in addition to the many choices you have to rent in both Avon and Beaver Creek, the most convenient when you stay at the Westin Riverfront Mountain Villas is Beaver Creek Sports located next to the Lift Café and across the plaza from the gondola. We appreciate you taking the time to provide feedback on your recent stay. We hope to have the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC