We just got back from 7 nights at La Tortuga. This was our first venture into a non-all inclusive in Playa, and we loved it! After reading the reviews, we were a little worried about the noise, but we heard no noises the whole week we were there. We were in a swim-up room (#108), so we were on the opposite side of the hotel from Coco Bongo, however. If you are worried about noise, ask for a room by the bar/lounge. Ours was right next to it and very quiet.
The service was incredible - our airport transfer was on time, fast and friendly (we landed at 5:20am, and were on the beach in Playa by 7:30am). No matter, from breakfast to happy hour, door men to check-in, to hanging out by the pool, -- they took care of our every need. The day we lounged by the pool, they skimmed and vacuumed it three times.
As for the negatives listed by other reviewers (besides the noise), every hotel we've ever stayed at in Mexico has smelled a little musty. It's pretty normal for rooms that stay tightly closed all day in humid conditions. And as for towels, we were usually given 2 bath towels and one hand towel. When we called to ask for more, however, they were delivered promptly.
Being so close to 5th Avenue is the best part, and though Mamitas is a bit of a walk, we preferred it to Zenzi. If you go early (I usually went around 8am), there was no foot traffic on 5th, so it took me less than 10 minutes. The beach/water is far better at Mamitas, and their shrimp cocktail is marvelous.
We only have good things to say about La Tortuga, and next time we are in the mood for a non-all inclusive, we will definitely stay there!
Quieter rooms are by the bar/lounge.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 August 2012
Dear valued Guest,
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Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC