I hate to give this hotel a terrible review because the staff was very corteous and professional (for the most part). However, the hotel conditions were hard to ignore. The hotel looked as if it hadn't been maintained over the years, it was somewhat creepy, especially at night. I was amazed to see so much old stuff that still worked, our beds were not comfortable and in need of replacement. The bathroom looked as if it'd been rennovated but we found that the toilet didn't work, my wife had to go down and ask them to switch our room, they said they would send someone up to fix it. Someone came up to look at it and then told us we would have to move. The person at the front desk looked at us as if we were an inconvenience and hesitantly assigned us another room. Aside from this person, the rest of the staff was very friendly and highly professional. But like I said you get 5 star service in a 1 star hotel.

This facility is clean and comfortable.

They have a restaurant on-site, which I can not get to due to restricted mobility.

I stayed at the hotel for several days. I was not within easy distance of a restaurant, so every morning I called room service for a very simple breakfast. I ordered the same item off the menu each morning, but each morning I was charged a different amount, and each day the price was higher than the day before.

When I asked, I was told that the person who waited on me the day before had made a mistake on the bill.

not enough towels left n the room - got little red bumps from the sheets/mites? when we checked out they made us pay for our room even though we had a package deal - nearly missed our return flight as no manager on site - then when he came he ran upstairs and never came down - seems they don't know how to use a computer - took money fast enough though. took us over two months to get our refund. won't stay there again.

This 100 years old hotel located 3 blocks from main historic plaza, although convenient, is in urgent need of remodeling. The rooms are gloomy, and the rattan furniture is worn out. The whites are old and smelly. The rates are too high for this kind of quality. There is not even an alarm clock in the room, and the key system is so outdated it reminded me of the punch card Hollerith system.

The staff is courteous and efficient, however, at the end of the day, that does not quite cut it.

muyserio_usa@yahoo.com