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Casa de los Suenos: Traveller Reviews

Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
Hotel amenities
Casa de los Suenos
Ranked #10 of 38 hotels in Isla Mujeres
4.5 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    55
    4
    5
    1
    8
Date Rating
Seattle, Washington
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Incredible Stay”
5 of 5 stars Reviewed 3 August 2009

I traveled to Isla Mujeres for my destination wedding, bringing along 20 friends who had never been to the island before. Our stay at Casa de los Suenos was one of the highlights of the vacation. Each morning we would wake up, soak in the views and pinch ourselves to see if this really was reality. One room was more charming than the next, and we had a great time using the kitchen to arrange our meals and drinks.

Even more special than this beautiful hotel, however, was the amount of detail and care that our group was provided by Isreal, the hotel's constant manager. He was at our service from sun up to sun down, for any little thing we needed. If someone asked for something that he did not have right away, he would return later to fulfill the request. He even offered to help us cook some fish that we had bought in town for breakfast. His attention to detail and sincere hospitality made us feel like royalty. There is also a staff that works tirelessly to make sure the wonderful details are always in place. Somehow, the maids would know when we were outside of our room and come in and tidy up. We felt extremely secure the whole time, one couple even told us that they had left a lot of money in their room, only to come back later on and find that the money had been folded into fans and placed on top of their bed. Nice touch! A rainstorm hit the island pretty hard late one night, the staff was up and bringing in all of the items that we had left on the pool deck, and tightened down the umbrellas so they would not fly away. The hospitality truly never sleeps.

The ONLY thing we would have changed about our stay was the choice we made to have the hotel's restaurant closed during our stay. Initially we liked that strangers would not be walking through our "private" party, but in hindsight it would have been nice to have the food and drink option.. we had to stock the fridge ourselves. (Which was our choice.)

We loved our stay at Casa de los Suenos. Our intimate wedding was simple and beautiful. We cannot wait to return for another night in the Villa!

  • Stayed May 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask seattlegypsy23 about Casa de los Suenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, Virginia
Senior Contributor
30 reviews 30 reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
“Great massage; beautiful place”
5 of 5 stars Reviewed 1 August 2009
2
people found this review helpful

There was a lot of construction going on, true. I don't know how bad the noise would have been for people staying there. I just went in for a massage, which was lovely.

What I don't get is why all of the mostly positive reviews are "0/20 found this helpful." Huh? Is this all from competitors? How petty.

I really think tripadvisor should get rid of that "rating" section. The only time I've EVER said a review wasn't helpful? When it's so clearly fake--in which case, there should be a reporting button.

  • Stayed July 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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Ask Katie300 about Casa de los Suenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEVERLY HILLS
1 review
6 helpful votes 6 helpful votes
“Horrible serveice”
1 of 5 stars Reviewed 28 July 2009
6
people found this review helpful

This hotel says it has great service and it's just the opposite . The service is horrible an it's very over priced . I would stay some where else for the ,money . One of my friends tried to come by and see me and they wouldn't let her visit me because they thought since she was a female that automatically she was a hooker . This is the most sexist place I've ever seen . If it was my brother that was coming to see me it would have been fine , but since it was a female they couldn't come and see me . It's very overpriced . The beach is niot nice at all and like I said above the service is horrible .

  • Stayed July 2009
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask NEWCOR about Casa de los Suenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whittier, California
2 reviews
1 helpful vote 1 helpful vote
“Paradise!”
5 of 5 stars Reviewed 22 June 2009
1
person found this review helpful

My husband and I spent our 25th wedding anniversary at Casa de los Suenos and it was amazing! Because it is the slow season for tourism in the Mexican Riveria, we received a great discount for our room and had the whole boutique hotel to ourselves!

Israel and his staff greeted us on our arrival and immediately made us feel at home. Little did we know that come the dinner hour, we would be alone in this amazing place. A walk down the cobblestone road behind Casa led us to a wonderful restaurant, Casa O's. The atmosphere was romantic, the food absolutely delicious! We returned to this restaurant for all our evening meals, ending each dinner with Key Lime pie for dessert.

Back to the hotel - it was beautiful, we felt pampered and we had much appreciated privacy. Even the pool was ours alone! The bar was left open and we could make our own on the honor system.

Our only negative experience was lack of selection of eateries during the day, since we didn't have a car or golf cart. We used the bikes that the hotel offered, however, and had no problem getting to Tikenxik, a grill on the beach that serves this specialty fish by the same name.

We had a great time at Casa de los Suenos and can't wait to return!

  • Stayed May 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Californiatraveler08 about Casa de los Suenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SC
Top Contributor
51 reviews 51 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Second time in paradise”
5 of 5 stars Reviewed 16 February 2009
1
person found this review helpful

My husband and i returned after a year to this amazing place for valentine´s day. Well my husband surprised (i didn´t know i was going there) and was his surprise to get the same room (Serenity). Spectacular and peaceful. Great place to stay for romantic couple. The spa and restaurant almar that are part of the hotel are just amazing.

  • Stayed February 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Auremil about Casa de los Suenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Casa de los Suenos

  • Casa De Los Suenos Hotel
Address: Carretera a Garrafon | Fracc. Turquesa lote 9 A y B, Isla Mujeres, Mexico
Price range (per night):* 257 AUD - 513 AUD

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