I have stayed twice at this hotel for a total of three weeks, and as a single lady, I've always felt completely safe. The family run hotel staff are Spanish speaking, but we were able to communicate. Most people on Cozumel are friendly if you make an effort to connect. The maid is a sweetheart, and was so pleased with little gifts and tips I left on the pillow each day. I never felt the need to be concerned about things left in my room, nothing ever went missing. This is not a 'tourist' hotel but It is a very relaxed place to come and go as you like at an excellent price. The hotel is built right on the pedestrian walkway in the center of town. The two floors of rooms rise around a sunken, open patio inside the building where I liked to sit in the afternoon shade and have a pleasant drink from the bar across the walkway, read, and watch the turtles wander about. The rooms are clean and simple with Mexican motifs. The shower could use an update, and it was often cool, but I found it refreshing. If you shower in the morning, there was hot water. The air conditioning might have been a bit noisy, but you get used to it. I might head down one block to the main square two or three times a day, and there was always something to watch. Free concerts in the plaza every Sunday evening, and many local families turn out to enjoy the entertainment. Local restaurants kept the food budget on track, and the the food is very good mostly everywhere. There are modern corner stores where you can get bottled water, and snacks. Even though many cruise ships stop here, you can head a couple of streets back from the malecon, and hardly know there was one in the harbour. I would highly recommend this place for laid back people who like to be a bit 'off the beaten track', and like to really experience a place as opposed to sit on a beach. I wouldn't think of staying anywhere else while in Cozumel.