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Maya Caribe Hotel: Traveller Reviews

2.5 of 5
Paseo Kukulcan Km 6, Cancun 77500, Mexico
Hotel amenities
Maya Caribe Hotel
Ranked #148 of 175 hotels in Cancun
3.0 of 5 stars 150 Reviews
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150 reviews from our community

    Trip type
Traveller rating
    16
    36
    25
    20
    53
Date Rating
Medicine Hat, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
“A Smaller Older hotel. More peaceful and has character.”
3 of 5 stars Reviewed 10 December 2011
2
people found this review helpful

We enjoyed our stay here. We travelled with two kids and got two rooms. It was very affordable. It is not a luxury place. It was kind of like going to a cabin. The plumbing has major problems. The beds and pillows were VERY old and not to comfy (bring a pillow). If you are looking for small and quiet and very beachfront it is awesome. Food was okay and the spa was nice.

Room Tip: We changed to a beach view. If you offer a tip you will be more likely to get the room. It is almos...
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  • Stayed January 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Cindy F about Maya Caribe Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brixham
Senior Contributor
32 reviews 32 reviews
Reviews in 8 cities Reviews in 8 cities
39 helpful votes 39 helpful votes
“AWFUL !!”
1 of 5 stars Reviewed 18 August 2011
4
people found this review helpful

On arrival we were taken to our "room" which was nothing short of a garden shed, we had booked a sea view but ended up in this little shed thing in the garden. The door had a huge gap underneath it , the safety deposit box was hanging off the wall, the bed/sitting room light did not work and there was no hot water. We returned straight back to reception to complain and were told that there was no other room available but that we could move the next morning. We went to the reception the next morning to be told that there was still no room available and we would have to stay in the shed. Luckily our Rep arived and had a chat with the reception guy, surprise we were taken around the hotel and given the choice of two rooms. Neither had a sea view but at least they were clean and had electricity and hot water. If our rep had not interveined on our behalf I don't think we would have had a hope.
We were staying all inclusive but it was the worst version of all inclusive we have ever found. If you did not get to the restaurant as soon as it opened you had very little choice of what was there to eat. The two bars ranout of wine 6 times in the two weeks we were staying there.They ran out of vodca gin and teqila one night. The only way to get the drink you wanted was to be a good tipper, not quite my idea of all inclusive.
Although we did eventually end up with a fairly decent room on two ocasions we returned to our room in the afternoon to find the shower tray bubbling up with raw sewage, the smell was awful. As our room was on the second floor I was unsure of who's sewage it was. They sent a plumber up to put some strong chemical powder down which seemed to clear it but only for two days then it happened again, thank heavens it was then time to come home.

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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3 helpful votes 3 helpful votes
“Great staff”
5 of 5 stars Reviewed 7 June 2011
1
person found this review helpful

The hotel is really nice with a great swimming pool in front of the sea.
The staff is really friendly and helpful.
The only flipside are the food which is average, but it is really cheap.

Very small hotel so you don`t have to walk amlotto get to the beach!

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Travelhappy080 about Maya Caribe Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“does not cater for the english in any way”
2 of 5 stars Reviewed 7 March 2011
1
person found this review helpful

the setting of the hotel was verygood but that is the best i can say the only resterant was the worst i have ever bean to the food was terrible the service was none exsistant if you didnt get there early thay ran out of food and what thay did have was cold there was another resterrant on site but it was the other side of the hotel and the staff had to carry the uncoverd food across the gardens because thay did not cook in the second resterant there was only a couple of tabels and chairs out side so even if you managed to get a drink from the bar there was nowere to sit with it the rooms were very basic with no hot water at all and not very clean

  • Stayed February 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask wurzelofleeds about Maya Caribe Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
omaha
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“hidden pearl”
4 of 5 stars Reviewed 22 October 2010
2
people found this review helpful

beautiful gardens- ocean view rooms are 50 feet from ocean

  • Stayed May 2010, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask macambo about Maya Caribe Hotel
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Additional Information about Maya Caribe Hotel

  • Maya Caribe
  • Maya Caribe Cancun
Address: Paseo Kukulcan Km 6, Cancun 77500, Mexico
Price range (per night):* 52 AUD - 165 AUD

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