Wife and I went there for our late honeymoon. We decided to go the cheaper route and go here because we ended up paying aroudn $750 per person after tax and airfare for their all inclusive.
FOOD - Absolutley horrible. Just atrocious options. This was by far the worst part of the deal. The Web site "embellishing" is understating. There is a buffet and a very small "italian" restraunt attached to it. You have to have reservations for the nicer of the two - but it's never filled. Their beach-front restraunt isn't even open - they're using it for their stupid timeshare managers. I mean- really?
ROOMS - These were actually pretty good. I was impressed. We got a 1 bedroom (was supposed to be a suite with a jacuzzi - it wasn't, but I didn't feel like arguing.) The bed was hard and they refused to give us an extra pillow, but the room wasn't bad.
TIMESHARE PRESENTATION - I don't know if they thought me and my wife were too young or didn't make enough money, but they did not even approach us once about this. It was spectacular.
ENTERTAINMENT - Only entertainment two nights of the week. They will hit you up to go to the "club" every night. We did that once. It was fun, but they weren' there are the end of the night like they said they would be. Had to pay for our taxi home.

Overall, OK. Will not go back or do it on the cheap next time - but when you remember that you get what you pay for, you'll be satisfied.

First of all, let me say that we are Royal Holiday members and used an RCI exchange to visit this property. So as such, we are familiar with the whole vacation club approach. However that being said, we found this property to be lacking in every way,other than the staff at the lobby and pool bars.
On check-in we were given a 1 bedroom suite which was as expected - however, it faced the back of the lobby on the street side with no balcony - not that you would want to sit on it anyway with just a view of a white concrete wall and constant street noise. This resort is small and right on the street, not back off of it like most resorts. When I asked about switching to a water front room with a balcony, I was told we would be more comfortable in this room than at the water side of the resort - WHAT?? And it certainly wasn't because they were at full capacity, because as we walked around at night, at least half of the suites were dark and there were very few people around the common areas at all during the week.
The only exception is when they would bring prospective timeshare people over by water taxi from the Royal Sunset to tour the resort and have breakfast. Needless to say, these people were very well attended in the beffet restaurant while those of us actually paying for the service were virtually ignored in almost every situation. The buffet itself was very small and repititious with nothing ever being above luke-warm. And if you ever see on their website talk of a Carribean restaurant on-site, forget it. The building is there - large and beautiful right on the water where you could enjoy a sunset meal, but that building is used by the timeshare managers, etc!! Your food options are the buffet, a very small Italian restaurant tucked in behind the buffet with no view, and a snack bar. We paid $113/day/person for all inclusive and felt this was way overpriced for the options you were provided, as we just left the Park Royal Cozumel where we paid $69/day for 5 bar options, and 3 dining options as well as room service. The best thing was that we were close to the ferry to Isla Mujeres, and that's where we headed 2 days out of 6 and found an awesome seafood restaurant in the hotel zone called Lorenzillo"s - it was incredible.

Hi there went on a family vacation Dec 20-27, 2011 with whole family 4 adults and 2 babies , also booked for 3 more adults Dec 23- 30, 2011 at same hotel.
We arrived to find the hotel didnt have the accomodations we had booked, with 4 adults and 2 babies I had booked a 2 bedroom suite and they tried to put all od us into a room with bed and pull out couch.
The whole front desk was rude and unhelpful and arguementive stating they didnt even have the room catagory we booked. I had to make local calls on my cell to Sunquest, they wouldnt even get us an outside line.
Finally while waiting in the loby for some 4 hours they got us aother manager who managed to get us a 1 bedroom suite in their sister hotel Royal Sunset supposedly a better hotel.
Long story short in one week I moved rooms 4 times to finally get the 2 bedroom suite i had booked, but the other 3 adults didnt get the 2 bedroom suite either . They move into my 2 bedroom suite when we left. So paid for 2 bedroom suite for 2 weeks and got 1 week in all.
The actual accomodations when we finally got them were pretty nice for families full cooking facility with 2 full bathrooms. So you could go all inclusive like we did or cook.
The only other room issue was it was ground floor next to kitchen heard all the kitchen noise all night and we had mice , my husband actually got bit one night when we awaoke to find out we had mice feeces in the bed with us !!! Hotel denied there was a problem blaming gekos but we caught mice in the trap. !!
All inclusive food OK it is rated a 3 star didnt expect much, but what was really inconvient was their meal hours.
Breakfast 6:30- 12
Lunch 1:00 -5:00
Supper 7:00pm-11:00 food never actually got served at the buffets before 8:00pm
Snack Bar 12:00 -5:00 pm again you cant start cooking frozen hambergers at 12:30 to be ready for 12:00 go figure.
Now if you are alone or a couple these hours are pretty good but if travelling with kids the hours are not great .
Both the Sunset Laggon and Sunset Royal hotels are small we relly like this feature but be careful these are time sharing hotels and service is reflected.
Also my biggest beef is with Sunquest with all the problems we experience they didnt show up to the hotel once !!
On Dec 27th just after arriving home I got a call from my son who was one of the adults remaining at the hotel until the 30th he was frantic the hotel the Royal was on fire !!! Turns out the spa right behind our rooms caught fire. There were no alarms, no evacuation of the hotel and fire department couldnt even get up to the hotel xcept by a vacant property next door where they had to ram the cement wall . People were still dining in the dining room !!!
He went back into his room without anyone stopping them to get his passport out of the safe!!! And through all of this Sunquest did not show up at the hotel to check on their guests. The pool was finished the rest of the week and well as the lawn chairs dirty.
Now to be fair the hotel did offer me a free 3 night stay and was to be switched to the Presidential suite which never materializes as the person who authorized it went on holidays.
But lets get real would you stay at this hotel again? Hmmmmmmm

How can it be rated as a gold crown resort ?Bathrooms are small and need to be renovated.Food quality is bad and expensive.Resort should be demolished.