We chose this resort because it indicated it was within walking distance to shopping and activities. This was important for my husband and I since it was only going to be just the two of us. Keep in mind this was our first time in Cancun but 4th time in Mexico. We've stayed twice on the Mayan Riviera side. Some of my nickpicks are based on resorts we've previously been to so we have a comparison. Also, we are accustomed to traveling with others and this time it was just us two. Also our age group is between 30-40. Our first complaint was that we paid a premium for an Oceaniew room and we were given a room on the 2nd floor facing a bunch of palm trees and the main pool! They werent able to accomodate us that same evening but Roland and Monica fixed it the following day and we were put on the 6th (top floor) and the view was AMAZING!
If you dont want to do a presentation tour (time-share thing) then say No off the bat. We were called in our room by Monica asking how our room was and when we complained she said to come down and she will fix it. She fixed the room but also asked us to see the presentation tour. We got lured by a few goodies to take part in the 90 minute presentation. There is also a booth outside of the hotel and they will offer you 50% off any excursions but you have to see a presentation (and this lasts up to 3 hours, as we were told by others who got suckered)
Being on vacation for us means we take advantage of a full day and evening..hoping to last into the wee hours even. Unfortunately, the last food is only served til 11pm. However there is 24 hr room service, but the selection isnt the greatest. The entertainment staff is excellent. They are VERY hard workers starting in the mornings at the main pool until about 10pm for the nightly events. The rooftop lounge Equinox is beautiful but under used. The music and bar staff there are very somber and I wished it were more lively. This I found the same at the Budha bar. It would have been fun to have an area for dancing as well- but this is from our personal experience with a resort that had its own disco.
I didnt find the staff particular over friendly either. We are used to VERY friendly and funny staff from the front desk, waiters and bartenders. Here it was hit and miss.
While there is a mini-fridge in the room I wouldnt call it a minibar. It is stocked with only water, pop and a couple beers. We've stayed in resorts that stocked it with hard liquor by the bottle. BUT the 2 bars are open until 1am so this isnt a deal breaker.
The A La Cartes are AMAZING! Service is amazing and the food is fabulous. They obviously want to have one waiter per table so they dont take too many reservations at one time slot. You have to be physically at the restaurant at noon to book your reservation and they will not let you book more than your actual occupancy. A family of 4 tried to book 2 more spots for us but they wouldnt allow it. Also they will make a stink if you try to have a child under 12 in there- no matter how mature that child is. There is a huge disconnect between phone and in person A La Carte reservations. Everywhere is written that you can dial an extension after noon to make a reservation but when you call they will tell you, a)you can't do it OR B) they will take the reservation but the people at the restaurant will tell you the reservation does not exist!! So I suggest you physically go to both the A La Cartes at noon as soon as you arrive and book in advance for other days.
The buffet offers a different themed food every day. No chicken wings and fries here!
The buffet and casual a la carte La Concha requires men to wear sleeved tops so keep this in mind guys if you are wearing tank tops. At the buffet you will have to sit outside and the women will have to go in and get you your food!
The resort lacks seating... from the lounge,bars, swimming pools and beach! And we were there during off season so I'd hate to see where people sit during Prime season!
The beach is spectacular. Few peddlers. It's super clean and big. Daily someone would be digging holes to cover the seaweed in the sand. The resort is also very clean. There's always someone painting, wiping, moping and sweeping.
I also found it strange that they were a bit stingy on some things? At the breakfast buffet they will not put the bacon out...you have to ask for it and they will bring it to your table? One night we were looking for munchies so at Cafe Sole (where they serve salads,sandwiches and ice cream) they had plates of deli meat behind the counter- so we asked for some. We went back to get some more as they would only give us a couple slices at a time. The following evening we asked for the same thing and was told it was "for viewing only" ??? and that we were only allowed the pre-made sandwiches??!!
The location is also great. It's pretty much at the center of a lot of shopping and nightlife.
Overall the resort is very good and we enjoyed our stay.
- Hyatt Cancun
- Caribe Park Royal Grand Cancun
- Hyatt Cancun Caribe
