My husband and I are low maintenance people and stayed in 3 stars and less resorts in Cuba, DR many times, and each time we were satisfied with our stays. I have read reviews for Dos Plays on TripAdvisor and embraced my self for the worst, but even this could not prepare me enough for this resort. In general I’m not a negative person and I always try to make the best of the situation, but this place has repulsed me, and I had to write this review and worn other travelers. This is our first hotel reviews. I hope that other travelers may have better experiences then ours.
-beach area is to narrow and small, the sea grass collected in the morning are stored on the beach behind you, not a pleasant view. There is port area right beside beach, the boats are very noise and this also limits your already small access to the beach
-the beach chairs are limited so if you don’t come by 7:30 am you will have to lie down down in the sand. There are only 7 sun- umbrellas at resort and sun -umbrellas have huge holes in them, so no much of use, even if you manage to get one.
-the swimming poll is located right beside the main restaurant, so you can not enjoy your swim, when staff and people are constantly passing by you.
-we like having a good coffee/espresso in the morning, but only coffee you will get is weak, lukewarm coffee with coffee grinds in it…yak..
-the restaurant is very dirty and small; the individuals working on Grill and some staff are unpleasant.
-there is no entertainment at evening there is noting to do and nowhere to seat at evening. The check in area of the Dos Plays is too small, nothing to do there, with cheep colorful furniture, only good for internet access.
-The Sunquest representative was not knowledgeable and when we asked him basic information about Dos Plays amenities he did not know the facts.
-in generals some staff working there are okay and some are unpleasant. For example they ignore you by talking to other staff, and you feel you are a bothersome for them.
-you will end up waiting in line up for your break feast , lunch and dinner if you came fist 30 minutes of the restaurant opening. The restaurant is so small so you will end up in line outside of the restaurants not inside.

This is NOT a hotel; this is a motel close to ocean, with backyard swimming pool.
We have paid $630.00 CAN per person, but even if they offer us free stay next time we would not go.

In overall very unpleasant stay, and this place should not be on any travel agency’s selling list. The Dos Plays place will upset many travelers for ruining their precious vacation days.

Stayed here for three nights in January 2012 and found our room to be very unlike the photos on website - Room smelled damp and was very old and run down, air con very noisy and tiny window offering little view or ventillation. We used the retaurant on one ocassion as we were not all inclusive (gratefully after arriving) and the food was of a very poor standard with lots of flies in dining room. They also charged us a ridiculous rate for the meal.

On speaking to other customers a few of them mentioned that it was the "worst hotel we have stayed in" in Cancun" and said they were required to wait a week before being able to change rooms. As Cancun seems to be a resort orientated place, I would definitely not recommend this hotel and find it amazing they have managed to show it in such good light on the hotel photographs.

One plus point worth mentioning was the friendly and helpful staff in reception and housekeeping.

Hi my partner just came back from a weeks holiday at this place we normally look at the feed backs from trip adviser but as you all know sometimes there not always right ,but sure enough everyone is right about this hotel she said it reminded her off a group TL no more said ,the hotel needs revamping badly,yes the staff work hard but that's what there paid for and for the rooms yuk look at pics its all true beach is lovely food is average would i go again no not to this hotel

This beach hotel has good food, lovely tropical gardens landscaping, excellent service and a very good location along the top of the "7"-shaped hotel strip.The rooms are clean and decent. It's only 6 km from the City of Cancun, Itself, and 4-5 km the other way from one of the active nightlife and shopping areas. It is immediately across the street (Boulevard Kukulcan) from the Aquatours Marina where the Columbus Sunset Dinner Cruise of a huge lagoon leaves from, There is a small cafe/snack bar/bar at that Marina. The Hotel (Locally known as "Dos Playas" (Two beaches) is on the Caribbean side of the strip and less than a 1 minute walk from the hotel beach,which is nice. Adjacent to that beach is the Aquatours Isla de Las Mujere's ferry terminal pier where you can get a Ferry to the Island to shop and explore for $14.00 US return. There is a place there to rent all kinds of sea and beach activity stuff, book tours and take catamaran rides, etc. It is also less than a minute's walk from the front of the hotel to a signal-lighted crosswalk for crossing Kukulcan avenue and a the bus stop to downtown. Just next to the beach Ferry Terminal right beside it is Playa Tortuga ( a Public beach) with a separate pier with restaurants and some small souvenir shops and stores on or near the entrance to the beach no more than a two minute walk from the front of the hotel.
The hotel has a small confectionary/ money exchange store in the lobby for snacks of all kinds and cigarettes and sundries which stays open well into the evening. There is a spot there to book tours and daytrips and you can work your WiFi devices there to access the internet. While we were there the hotel's own internet computer was out of service and we had to go to an internet cafe 6 km away to send an e-mail. The room phones cannot be used to make even local calls but these can be made at reception or from a bank of pay-phones just outside the lobby that are also set up to do international calling either collect or with phone cars you can buy at the shop.
There is no entertainment except a disc jockey playing music day and evenings by one of the pools. The bar and dining room are located in the same building by the pool. "Elevator" music is played during meals . The food is varied and good (infinitely better than in Cuba) and the dining room pleasant.
On smoking. Although the hotel bills itself as a non smoking hotel with no smoking in the hotel buildings, rooms OR GROUNDS, and Mexcio now has Draconian anti-smoking laws for all public places, in fact
there are outside ashtrays all over the place and those who wish to do so outside the buildings are not hassled. They will even supply you with a "Mexican ashtray" if you ask- a plastic glass with some water and a wet paper towel in the bottom- if you ask. There are smoke alarms in the rooms however and simple courtesy demands you obey the anti-smoking request there and do so on your patio or balcony.
Most hotel staff with the exception of the maids, groundsmen and a few others, speak very good English. There is good security here and even a tourist police station one block from the hotel. You can rent a room safe to $2 a day.
This is an ok hotel to get around in if you have a just a mild walking disability or have just a little difficulty with stairs and can negotiate a few short ones- but it's not very good for anyone with major walking or stair-climbing problems or who need wheechairs. Just ask for a ground floor room. They are very accomadating with that.
I'd go back.
Nice place.