We fell in love with the courtyard as soon as we entered the lobby of this hotel. It really is fanatastic, and a great place to sit and read or have a coffee. The staff were very friendly and helpful, and the room itself was clean and comfortable. The main problem is, as other people have noted, the rooms aren't very private. Most of them are set around the lobby/courtyard and you can hear everything from the neighbouring rooms and outside. I wore earplugs, so it didn't keep me awake, but it was a problem. The rooms are also quite small and dark. I imagine the couple of rooms set outside in the external courtyard might offer more privacy, so it would be worth checking those out.
The hotel is in a great location, right near the zocalo. I'd also highly recommend doing a tour to the neighbouring villages of Chemula and Zinacantan. We went with Raol, Alex and Cesear who are outside the cathedral every day at 9.30am and who have been mentioned in other reviews. It was one of the best tours I've been on. Cesear was very knowlegable about the place and people and it was a very rewarding and interesting experience. A visit to Na Blom house is also a great experience. We stayed on for dinner there one night, which wasn't cheap, but was delicious and worth every penny.

My wife and I stayed one night in this very charming hotel in the heart of San Cristobal de Las Casas. Please do not believe the bad things they write about this hotel: the rooms are perfectly clean, nice and colourfull, the staff is extremely helpfull and honest and the restaurant is a class in its own. The hotel is what we call in Europe a "Hotel de Caractère", where you do not expect a TV set in your room, two king size beds or a frigde with a bar - you can find this things all over the world in the large hotel chains. Here the atmosphere is what really counts. The rooms fit perfectly for a couple, there is no more noise than in all the other hotels in Mexico we slept in, the garden is charming and the food excellent.
The staff is extremely honest en helpfull: the very moment we left the hotel, more or less in a hurry not to miss the bus, one member of the staff runned to our taxi with a shirt in his hands that my wife forgot in the room. They had the accuracy to check the room the very moment we left, just to be shure that nothing got lost! We are still very gratefull for this service and help. I would definitely stay another time in this hotel and I can strongly recommand it for people who like charming little hotels.

the hotel rooms are about 6 feet from the street.
the rooms are slightly larger than the beds in them.
don't plan on catching up on the news for there are no tv's.
my wife and i didn't get any sleep, the rooms are extremely noisy.
we switched hotels and got a better place for a lot less money.

This hotel is very clean, has a great location, and is very attractive. However, the rooms offer very little privacy. My room was located right off the lobby (as most of the rooms are), and had no windows. The room was very dark. The only source of light was a small skylight, and a window in the door. The walls are paper thin, so I could hear every sound my neighbors made. It was stated in the description that the staff spoke English, French and German, but they only spoke Spanish.

The food at the hotel resturant, Eden, was wonderful. The staff was polite, and very helpful.

If you plan to go on a tour of Chamula, do not go with the hotels recommended tour company, Arista, go with Alex and Raul. Alex and Raul are located outside the Church on the zocola at 9:30 am every morning. It was the best tour I have taken in Mexico.