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Hotel Jardines del Centro: Traveller Reviews

3.0 of 5
1ero de Marzo esq 5 de Mayo 29, San Cristobal de las Casas, Mexico
Hotel amenities
Hotel Jardines del Centro
3.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    2
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    6
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Date Rating
Queensland
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Beautiful setting, but service needs a rev-up”
3 of 5 stars Reviewed 6 February 2011
1
person found this review helpful

The hotel has a beautiful, well-tended tropical garden setting on the ground floor, with several open spacious sitting areas. Our reservation was in place when we arrived. Our room, although small, was clean, as was the bathroom. Hot water was good and hot. San Cristobal can get very cold at night, but there was no heating in the room, so consequently we froze - it was quite unpleasant, and we had to wear many layers of clothing and jackets to try & get warm. The blankets supplied were enough to keep us warm overnight, but you don't want to have to climb into bed before dinner-time to get warm! The hotel needs to look at the standard of service not only in amenities, but in the attitudes of some staff. I went to reception to ask for another glass (2 people in the room - need 2 glasses) - I was told in no uncertain terms by the man in reception that I could not have one until the following day. A minor irritation, resulting in one shared glass. When by the end of the following day we still only had one glass, the man in reception grudgingly promised one in 5 minutes, and eventually one arrived. It wasn't so much the fact of only having one glass, but the attitude of the staff member, who couldn't have cared less. We asked for some laundry to be done, and this proved to be a major drama, as though no-one had ever asked for this before, and they didn't know what to do. However the young lady at reception at this time was very helpful, and after a surprising number of phone calls and R/T calls this was eventually arranged, and the laundry was eventually taken away and done, and returned to us by late afternoon. The hotel does not have an operating bar, and the restaurant only appears to serve breakfasts.
This hotel has great potential, but needs to polish up the level of service and amenities, otherwise it will not rise to the level that it could attain.

  • Stayed January 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Mungle about Hotel Jardines del Centro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
1 review
“THIS PLACE IS AN OASIS”
4 of 5 stars Reviewed 25 January 2011

We stayed three nights in this hotel. If you dont like to be bothered by the street traffic, make sure to get a room inside the block. We didn't eat in the restaurant, it doesn't look much appealing and it's much better to try other places for eating. Parking is safe.
There are several cauches and comfortable armchairs in the lobbies, once it was raining and I just took a nap on one of them. It felt like being in the jungle with the rain falling on the big leaves of the thousands of plants you'll find there.
They take a great care of the garden so it is very nice and gives a lot the mood of the hotel together with the stilish decoration and colours.

  • Stayed April 2010, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sebastian77777777777 about Hotel Jardines del Centro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Massachusetts
1 review
“Too expensive for what you get”
2 of 5 stars Reviewed 18 July 2010

I dont recommend this hotel: The room is small, the bathroom floods after taking a shower, the pillows are not comfortable , they have problems with water pressure and hot water and, finally, it is crowded and noisy. They offered me a price when I called them from US and once I came they charged me more.

  • Stayed July 2010, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Atribiur about Hotel Jardines del Centro
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mexico
Senior Contributor
25 reviews 25 reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“great price, great location”
4 of 5 stars Reviewed 19 November 2009

we stayed here this past september, 13 of us on a motorcycle trip through mexico. they answered our e mail and reserved the rooms that were waiting for us when we arrived. we were welcomed with a free coctail at the bar upstairs. the parking was great for us, there is a restaurant for breakfast, the hotel is very typical decorated with an interior garden. the staff was extemely helpful, they lined up a private tour for our group with an excellent guide. yes, the bed is a little hard, but the place is immaculate, well located, and traveller friendly. i would highly reccomend staying there. we got a big discount also. we did not find it noisy at all.

  • Stayed October 2009, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask almo52 about Hotel Jardines del Centro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, CA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“beautiful views, central location”
4 of 5 stars Reviewed 3 September 2008

After a night at an expensive hotel nearby, we got ourselves over to the Jardines del Centro, one of 3 of this small, local chain. We had attempted to email a reservation but they don't answer their emails so you just drop in. It was the end of the season and they showed us a number of rooms and let us choose. We choose the 3rd floor (a larger room on the first floor had a damp, mildewed smell). We got a view of the mountains and a good sized room. We had use of the computer downstairs and a small deck on the top floor shared by the rooms there. The views are beautiful and charming-sorry didn't get any pix. The staff was friendly and helpful although they couldn't get the remote control to work on our TV to catch some Olympics. Some drawbacks: the beds were hard, the pillows lumpy (we found that all over), and the city is exceedingly noisy at night. Fireworks go off all night. We were told it was a neighborhood celebration but it never stopped. Disco music can also be heard in the rooms from surrounding bars on weekends. You might try one of the other of the 3 for weekend visits.

  • Liked — attractive rooms, great views, central location
  • Disliked — noise, beds
  • Stayed August 2008, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask bethpikegirl about Hotel Jardines del Centro
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Additional Information about Hotel Jardines del Centro

1ero de Marzo esq 5 de Mayo 29, San Cristobal de las Casas, Mexico
Price range (per night):* 41 AUD - 72 AUD

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