I travel frequently, averaging 200 days on the road per year. The Embassy Reforma will always stand out as one of the best! I stayed for 6 nights this month. It's true they have great, modern, spacious, clean rooms which immediately put you at ease when traveling abroad. The Embassy Reforma Staff are the icing on the cake. For me, they make the difference between acceptable and extraordinary. They are earnest to ensure that you're comfortable, to aid you in whatever request you might make, with enthusiasm and passion. It may be cliche, but this is particularly important when you're traveling abroad. You can't put a dollar amount on the added value the Staff contributes to the overall experience. If you're questioning if this is the right hotel for you, question no more. Great rooms, great Staff. Book the room, you'll be glad you did.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 February 2012
We sincerely appreciate your preference and loyalty. At Embassy Suites Mexico City, we strive to provide unsurpassed service to our guests at every opportunity, we are glad to know that our friendly hospitality and personalized service makes you feel right at home at our property. We thank you for allowing us to serve you, we hope to have you as our valued guest for many years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC