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Embassy Suites Mexico City - Reforma: Traveller Reviews

4.0 of 5
Paseo de la Reforma No. 69, Mexico City 06030, Mexico
Hotel amenities
Embassy Suites Mexico City - Reforma
Ranked #2 of 244 hotels in Mexico City
4.5 of 5 stars 397 Reviews
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397 reviews from our community

What travellers say about this hotel
  • Happy Hour(10)
  • Very good(8)
  • Best hotel(6)
  • Free drink(5)
  • Ground floor(5)
  • Centro Historico(4)
  • Room service(4)
  • Great location(4)
  • Living room(4)
  • Staff were friendly(3)
Traveller rating
    302
    75
    11
    2
    7
Only show reviews for Family (85) | Couples (68) | Business (151)
Date Rating
West Chester, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Unexpected Surprise!!”
5 of 5 stars Reviewed 27 January 2012
3
people found this review helpful

I have started to be a monthly visitor to Mexico City and have been staying at "THE" hotel that everybody stays at but at $525 a night I said no. So I went looking and found Embassy Suites Mexico City for 1/3 the rate and said, "How bad can it be" The Answer, It is a great place to stay for all of the most important reasons, Check in was a breaze, everyone I ran into was always aware of you and wanting to be helpful. The room size makes you feel like your at home, Maid service was 5 Star, The front guys were always there to offer you service. Simply put, 5 Star Service at a GREAT price. They will be seeing a lot of me.

Room Tip: I had a great Corner room with a view.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask knight1955 about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
22 February 2012
Thank you for your patronage and loyalty. We are pleased to know that you enjoyed the comfortable and welcoming vibe at our AAA Four Diamond, International-style boutique hotel
Our centrally located hotel, with spacious two bedroom suites, where you can spread out and make it your own, is indeed an excellent choice when travelling for business or pleasure.
Your satisfaction is our success, we look forward to welcome you as our valued guest for many years to come to your home in Mexico City, Embassy Suites.
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Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Exceptional value.”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

Stay here often. First choice. Wish location had a little restaurants and bars. Near by.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask puckfel about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
22 February 2012
We sincerely appreciate your preference and loyalty. At Embassy Suites Mexico City, we strive to provide unsurpassed service to our guests at every opportunity, we are glad to know that our friendly hospitality and personalized service makes you feel right at home at our property. Just minutes from historic Mexico City, we provide you easy access to historic landmarks, museums, great shopping and entertainment areas. We thank you for allowing us to serve you, we hope to have you as our valued guest for many years to come.
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Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
“Great for business travel”
5 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

I liked this hotel very much.
The service from the bell boys to the waiters, house keeping and front desk to name a few is excellent. They make you feel very comfortable.
I liked a lot the variety of their complementary breakfast (fruit, vegetables, eggs as you order them, omelette...)
Their facilities have a gym and a swimming pool, everything looks great and is in a very good shape.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ivan C about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
4 February 2012
Thank you for taking the time to write such a nice comments. We are delighted you enjoyed your stay at our International-Style boutique hotel. We strive to provide excellent service for our guests, comments like yours is what keep us motivated. We look forward to your return visit.
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Dallas, Texas
1 review
1 helpful vote 1 helpful vote
“Stay at Embassy Suites”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Excellent service, great breakfast, outstanding suites

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Raul C about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
4 April 2012
We thank you for your patronage. We are glad you enjoyed your stay in our well appointed two bedroom room suites, and delighted yourself in our complimentary cooked-to-order breakfast buffet, which offers a vast and exquisite selection of international and Mexican ingredients. We hope to have you again for your next trip to our great city.
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Orange County, California
1 review
2 helpful votes 2 helpful votes
“You won't be disappointed”
5 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

I travel frequently, averaging 200 days on the road per year. The Embassy Reforma will always stand out as one of the best! I stayed for 6 nights this month. It's true they have great, modern, spacious, clean rooms which immediately put you at ease when traveling abroad. The Embassy Reforma Staff are the icing on the cake. For me, they make the difference between acceptable and extraordinary. They are earnest to ensure that you're comfortable, to aid you in whatever request you might make, with enthusiasm and passion. It may be cliche, but this is particularly important when you're traveling abroad. You can't put a dollar amount on the added value the Staff contributes to the overall experience. If you're questioning if this is the right hotel for you, question no more. Great rooms, great Staff. Book the room, you'll be glad you did.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Greg F about Embassy Suites Mexico City - Reforma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryPaz Canseco, General Manager at Embassy Suites Mexico City - Reforma, responded to this review
4 February 2012
We sincerely appreciate your preference and loyalty. At Embassy Suites Mexico City, we strive to provide unsurpassed service to our guests at every opportunity, we are glad to know that our friendly hospitality and personalized service makes you feel right at home at our property. We thank you for allowing us to serve you, we hope to have you as our valued guest for many years to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Embassy Suites Mexico City - Reforma

  • Embassy Suites Mexico City
  • Embassy Suites Reforma
  • Mexico City Embassy Suites
Address: Paseo de la Reforma No. 69, Mexico City 06030, Mexico
Price range (per night):* 152 AUD - 230 AUD

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