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Viceroy Zihuatanejo: Traveller Reviews

4.5 of 5
Playa La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
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Viceroy Zihuatanejo
Ranked #7 of 49 hotels in Zihuatanejo
4.5 of 5 stars 356 Reviews
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356 reviews from our community

What travellers say about this hotel
  • Lagoon Suite(12)
  • Plunge pool(11)
  • Very good(8)
  • Playa Ropa(7)
  • Very nice(6)
  • Cab ride(4)
  • More expensive(3)
  • Best food(3)
  • Friday night(3)
  • Lounge chair(3)
Traveller rating
    266
    55
    17
    10
    8
Only show reviews for Family (28) | Couples (180) | Business (9)
Date Rating
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“" True Paradise"”
5 of 5 stars Reviewed 6 February 2012

The Tides is our paradise. The staff are simply the most accommodating we have ever experienced. Your wish is their command. The food is absolutely delicious, whatever you order. Imagine fine dining on the beach for lunch or just having a salad,right at your private little table it's sheer decadence . La Ropa beach is gorgeous and the weather is pretty perfect. We have been to The Tides four times.
A very,very special place.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sylvia F about Viceroy Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlos blanco, General Manager at Viceroy Zihuatanejo, responded to this review
7 February 2012
Dear Sylvia F.
Warmest greetings from The Tides Zihuatanejo !!
Thanks a lot for your nice comment knowing that you are part of our The Tides family commit us to continue improving our service and I agree with you when you say that La Ropa beach is the best.
On behalf of all the staff we thank you for your preference.

Sincerely

Carlos Blanco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
1 review
“Service Beyond Belief”
5 of 5 stars Reviewed 5 February 2012

The Tides has a lot going for it. A beautiful, almost surreal beachfront setting greets you at this wonderful resort. The rooms are well appointed and geared towards the guests comfort. I was surprised at the quality of the food that was served. The authentic, local food was absolutely delicious, but I was surprised how good everything else was, including items like their house made sirloin burger. The thing that will lead me to return is absolutely the service of the staff. It almost seems as if there is a never ending army of staff to see to your every need. They are there to meet whatever you might require, often before I realized it myself. The Beach is fabulous and the sunsets are the best I have ever seen. I will be back next year, that I can guarantee.

Room Tip: The original rooms have character
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask GRKungFuPanda about Viceroy Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlos blanco, General Manager at Viceroy Zihuatanejo, responded to this review
7 February 2012
Dear GRKungFuPanda.

Warmest greetings from The Tides Zihuatanejo.

Thank you so much for your feedback these motivate us to continue with our quality service. It will be a pleasure to welcome you back next year.

Please let me know when you are planning your next visit to Zihuatanejo so I can ensure your stay is truly memorable.

Thank you again for your recent stay !!

Sincerely

Carlos Blanco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
2 helpful votes 2 helpful votes
“a wonderful hotel”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

The Tides works very hard to make everything easy for their guests. The hotel is very pleasing to the eye. The sevice is first rate & very well trained. The breakfasts are wonderful. The beach & pools are a delight. All & all a great place for a vocation.

Room Tip: book dircetly with hotel, They seem to upgrade when you do that.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sam W about Viceroy Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlos blanco, General Manager at Viceroy Zihuatanejo, responded to this review
6 February 2012
Dear Sam W.

Warmest greetings from The Tides Zihuatanejo.

Gracias for sharing so nice comment about your recent stay with us. Our way of working it has one goal to bring you and your family back to our beautiful paradise and keep you as part of our The Tides family.

On behalf of all the staff we invite to continue enjoying your vacations with us, as always we will do our best to make sure you have a memorable stay.

Thanks again for your preference !!

Sincerely,

Carlos Blanco
General Manager,
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Grand Rapids, Michigan
2 reviews
3 helpful votes 3 helpful votes
“Third Corporate Visit! Perfect!!!!1”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

How can you improve upon perfection? We have selected the Tides for three years for a Corporate Award Trip for approx. 40 people. Each year has been better than the last! It is getting hard to find alternative resorts for these reward trips becaust the Tides is so perfect

Amazing food, service, accommodations. flawless weather................. on and on! Angelica (Group Sales) is amazing. The staff is always three steps ahead of you in seeing to the last detail!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jeffrey H about Viceroy Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlos blanco, General Manager at Viceroy Zihuatanejo, responded to this review
27 January 2012
Dear Mr. Jeffrey H.

Warmest greetings from The Tides Zihuatanejo !

I like to thank you for such a nice comment we are honored to have nice people like in our prestigious hotel. I’m so glad to hear that we met your expectations this motivates us to continue with our quality and warm service.

Will be a pleasure to welcome you back, thanks for your preference.


Sincerely

Carlos Blanco
General Manager
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Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Paradisio”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

My wife and I discovered The Tides 6 years ago and have been going every year since we found it. It has better climate than Hawaii, 87 degrees every day without a cloud in the sky. Sunsets that are more beautiful than Fiji. The best part is that it is 2 and a half hours from Dallas.
We have stayed in the Lagoon, Beach, and Tides suites and they all are remarkable. Our personal favorite is the Lagoon for the price and we are never in our rooms anyway.
The service is great. Most of the staff have been there ever since we started going. They answer you with it is my pleasure every time you thank them for service.
We have traveled the world, but if I had one last trip to make it would be at The Tides.
We are already planning our trip for December. We want to take our daughter and son-in-law and introduce them to our Paradisio.

Room Tip: For us the Lagoon suite is the best value and is definately quiet and gorgeous.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by ZaZa1313 for Zihuatanejo
Ask ZaZa1313 about Viceroy Zihuatanejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carlos blanco, General Manager at Viceroy Zihuatanejo, responded to this review
17 January 2012
Dear ZaZa1313.

Warmest greetings from The Tides Zihuatanejo.

There is nothing more important than your comments now that your recent stay with us was enjoyable like the rest is a great motivation to continue with our service.

We appreciate your preference and will be a pleasure to welcome you back with your daughter and son in low we will do our best to make they stay memorable.

Gracias/Sincerely,

Carlos Blanco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Viceroy Zihuatanejo

  • The Tides Hotel Zihuatanejo
  • The Tides Resort Zihuatanejo
  • Villa Del Sol Zihuatanejo
  • Tides Zihuatanejo
  • Villa Del Sol
Address: Playa La Ropa s/n, Zihuatanejo 40895, Mexico (Formerly The Tides Zihuatanejo)
Price range (per night):* 219 AUD - 621 AUD

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Viceroy Zihuatanejo
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