Ruddest staff I have ever encounter in my travels. The staff of the hotel in general, but specially "security" (guys dressed in white with billy clubs) treat rude behaviour as if it was a virtue. My buddies and I have spent the last 15 years working non stop. This was supposed to be a special time and vacation. This guys managed to ruined it for us. We have a friend that came later on to join us for the day since he had to go back to work. He lives in acapulco and is well known and respected. Well, this so called security guys managed to insult and treat us like criminals though we had proof of room being paid and everything in order.
They are exellent at harrassing but try and getting cigarrets or a drink and get ready to grow old. Food gave us diarrea. Service non existent. Room had a burned kitchen. Cleaning. Ha betterl luck bringing in your own broom. Pool pack with kids withour supervision. Oh! A GOOD ONE! @ 6 pm they start cleaning the pool with a massive hose. If you are reading or sleeping tough luck. Get ready to get hosed down books, food and all. I could go on and on but it boils down to this. NO COMMON SENSE.
NO ENTERTAINMENT. HORRIBLE FOOD. LUKE WARM BEER.
UNEDUCATED PEOPLE. RUDE, RUDE RUDE. Monkeys have better manners and more gray matter.

This was a vacation for myself, my 2 small kids aged 10 and 7and for my mom and dad. To start off, Be very cautious at the airport, for there are numerous stalkers for this new time share at the mayan palace. Seriously, it got so bad for us that they were calling our hotel room. But enuff about that, lets get to the Best Western. I do alot of travling and apparently i should have looked into this more carefully. It has always been a tip from my travel agent, that you never want to stay where the locals stay. For Reason being that they are not Americans and, so do not have American Standards. When we arrived to check into our hotel, the lobby was swamped with locals. Apparently, families from Mexico City travel to Acapulco for vacation. We were the only American family staying there. As if that wasnt awkward enuff.. The electricity to the hotel room is ran through your hotel key....so if you are traveling with other adults, tuff luck..that one key runs your entire electricity...how odd..The hotel view was gorgeous, we actually had a panaramic view...but the bathroom was disgusting...there was mold everywhere..we took showers with our flipflops..the bed sheets were even dirty..good thing i usually bring my own...the food from the buffet is recycled from breakfast to lunch and to dinner...good thing we found a mcdonalds and an applebees nearby....i did get my moneys worth with the drinks...the pool is very small, but the beach was huge with many vendors, harrassing vendors...i never did see them bother the locals...i guess they smelled dollars...lol..while we were there, i wanted to let everyone back at home know that all was well....thats when i really got to see how the other hotels were...our hotel had no internet, so we went next door to the crown plaza....it was a gorgeous hotel...i was so jealous....the kids didnt want to go back to our own hotel..All in all...i would not stay there again.....if you have any doubts, feel free to email me..

Before staying at the Playa Suites, I had some concerns based on the bad reviews. I went with a group of people for spring break and we all stayed at the hotel. I thought the hotel was excellent for spring
break students. First, it was the hottest spring break hotel on the beach. Every room has a view of the ocean. Everyone was staying at this hotel. The pool was the perfect size and was great for partying and getting drinks. The hotel is located right on the beach and there
are tons of chairs available to rent for two dollars a day. You can also rent an umbrella for the same price. The waiters from the hotel wait on you at the beach, and most are very accomodating and if you become friends with them, will offer you helpful insider tips about the area and what to do. The room itself is very spacious. The floors
in the rooms are all tile, which looks very new and modern. There is a bedroom area as well as a sitting area with a pull out couch/bed. There is also a refrigerator and a counter area with a sink that is perfect for a bar set up. The bathrooms are ok, however the shower water leaks onto the floor and it gets flooded after a few people have taken a shower. The staff was a little unfriendly, however when I called housekeeping for towels or soap, they brought it within 15 minutes. If you are looking for an amazing hotel to stay at with your family, obsviously you don't want to come here. There are plenty of pricier hotels like the Hyatt, that are probably much nicer. However, if you are coming for an awesome spring break hotel where there is always something going on and that is right on the beach, this is a great choice for you.

I just came back from Acapulco and a week at Playa Suites (2/10-2/17/07). The pictures are somewhat deceiving since the Towers are old and the renovations (if any) were terrible. We were there on time share and had a "suite", consisting of a bedroom with 2 full beds and a "sitting area". The only TV was in the bedroom and there was no kitchen. A coffeemaker was available but no microwave or refrigerator as stated in some of the ads.

The hallways smelled musty, one could smell the food in the halls from the suites that had kitchens, there was no soundproofing so sounds carried from the halls to the rooms and loud and inconsiderate guests making noise in the halls after 11:00 PM was common. The bathroom shower had no light, the drain did not stay in the tub or the sink and the towels (when the maids brought them) were like sandpaper. The water, however, was hot...that's the one positive we found. When we called for towels at 4:00 pm (they took the dirty ones but did not replace them) the towels were brought to the room at 11 PM. We never received a schedule of activities so we had no idea what was going on.

If you choose to stay there try not to take the meal plan. The food was just average and pretty boring. Breakfast was okay since the eggs were cooked to order, but there never was enough bacon and it was never ready when your eggs were.

The pool is small but adequate, although it is old, I never saw a jacuzzi, the undertow is pretty fierce at the beach although you can travel by bus to safer beaches.

When you check in you get one key with a keycard attached. The keycard needs to be inserted into a slot in the room in order to turn on the lights so you cannot leave lights on when you leave the room. With 4 people staying in the room it made it difficult if we wanted to go in different directions since only one pair could have the key. If someone wanted to nap and took the key the others had to wake him/her up in order to enter the room.

All in all, if this is the only option for Acapulco, go someplace else.