I stayed at the Playa Suites in Febraury 2007 and it was an absolute disgrace. STAY AWAY FROM THIS HOTEL AND ALL OF MEXICO IN GENERAL. The good weather is not worth the risk of getting KILLED!

The hotel staff was rude and unhospitable. The accomodations were old, wrecked, torn, broken or missing. The pool is small and not clean. The food was barely edible and always the same. A lot of the amenities were closed down and meant that you had to line up for breakfast, service, or assistance ($3,000 to line up for breakfast - I DONT THINK SO). The hotel caters to the Mexican travelers and treats all other guest like second class citizens. There was not one redeemable characteristic of this hotel. The Best Western ought to be sued. This was without doubt the worst hotel stay in my 40 years.

NOT ONLY THAT, while my wife and our two kids (8 and 5) were there 12 people were murdered in one week on the streets of Alcapulco, 4 more were shoot, but did not die, and two people FROM OUR HOTEL were mugged, one on the bus with dozens of mexican people around (not all of Mexico, just Alcapulco). That is just what I know about, I am sure there were countless other crimes that occured that I am not aware of. It is simply not worth the risk of loss of life to go to Alcapulco. And, from my conversations with law enforcement in Mexico, it will not be getting any better.

STAY AWAY, STAY AWAY, STAY AWAY. It simply is not safe. There are pleanty of other places to go to where you do not risk dying. The Mexican population has no respect for life, for travellers or for themselves. Do yourself a favour and find a safe, clean place. YES, you may have to pay a little more, but a $1,000 on a terrible trip is just wasted money. You might as well just burn it. Even if you have to spend 50% more, or $1,500, at least you will get something for you money and you will not have to avoid gunfire, muggers, criminals and theives.

Just returned from a one week stay. Hotel is in dire need of upgrading and repair. Mold and mildew common. Suites have small fridge, a sink but no microwave. There is a shortage of wash cloths. Cable TV "under repair" for last three years? Only three local spanish stations viewable. Electricity totally shuts off when you leave your room thus continuous water running out of your fridge when you return. No in room safe. You must leave your valuables at front desk and sign a waiver that the hotel is not responsible for anything left in your room.
Buffet meals were awful. We ate at a different hotel every day.

This hotel is for the locals, not for the tourists. Would not reccomend thisplace to anyone.

My family and I stayed at this hotel the second week of August 2006. We arrived at 10pm and the receptionist refused to send up someone to install a crib for my 8 month old nephew. He was forced to sleep in an adult bed on our first night there. Secondly, the AC in my room had a leak. They fixed it but I was up until 1am waiting for them to come. My room smelled of humidity the entire time there. The staff was extremely rude and never helpful. THe restaurant has the dirtiest dishes I have ever seen. Twice I had to go get a new cup cause of lipstick marks on the supposedly washed cup. When we finally talked to the manager, all he tried to do was sell us a VIP package. This hotel is part of a Best Western chain and when I emailed the corporate headquarters with my complaint, they basically called us liars and acted as if my complaints were not valid. Seriously, save yourself the trouble and money and go somewhere else. Plus, the reception area has no AC and it is ridiculously hot in the restaurant.

My family and I stayed at this hotel the second week of August 2006. We arrived at 10pm and the receptionist refused to send up someone to install a crib for my 8 month old nephew. He was forced to sleep in an adult bed on our first night there. Secondly, the AC in my room had a leak. They fixed it but I was up until 1am waiting for them to come. My room smelled of humidity the entire time there. The staff was extremely rude and never helpful. THe restaurant has the dirtiest dishes I have ever seen. Twice I had to go get a new cup cause of lipstick marks on the supposedly washed cup. When we finally talked to the manager, all he tried to do was sell us a VIP package. This hotel is part of a Best Western chain and when I emailed the corporate headquarters with my complaint, they basically called us liars and acted as if my complaints were not valid. Seriously, save yourself the trouble and money and go somewhere else. Plus, the reception area has no AC and it is ridiculously hot in the restaurant.