“Terror. Chaos. Looting.”
Hmmmm...where to start. I'll start off easy on them. The food was absolutely horrid, with the same terrible buffet everyday. The staff is incredibly rude and don't help you out at all. In fact it's almost as if they play stupid with you. I remember asking a waiter if i can get a fork to eat and showed him the hand motions in case he didn't understand english (which he didn't, along with 90% of the rest of the staff), and he just stood there ignoring me for a little bit and after repeating myself numerous times, he said he doesn't know where the forks are, even though he was standing right in front of the kitchen doorway. That's just one example of numerous demonstrating how incompetent and unwilling to help the staff were. The pool is incredibly small for the size of the hotel, not to mention the water is dirty as anything. You could not see to the bottom of it, and its shallow. Absolutely Gross. The bathrooms were in absolute horrible and disgusting shape. The beach is small and the worst i've been to. It is very rocky and they charge you to sit on plastic chairs. I found that to be incredibly pathetic. The ocean water is dark, and not attractive. The elevators would constantly break and get stuck, ALL THE TIME. I had to physically pry the elevator open at one point. The beds are small and uncomfortable. The ONLY positive about this hotel is the view from the balcony, and that's if you get the view. So that was me going easy on the hotel. Now be prepared for the HORROR story. We were sleeping in our room and at about 5:00 AM, my roommate smells smoke, so he goes to investigate. Turns out there was a fire in tower 2, which is where we were staying, on the 8th floor. We had friends staying in the same tower as us, but they were on the 17th floor. NOT ONE SINGLE FIRE ALARM WENT OFF!!! People were woken up by other students kicking down doors. The staff would not do anything, the students did more to help than the staff. Some people had to tie together bed sheets to rappel down to lower floors because of the intense heat and smoke. Our friends on the 17th floor woke to thick smoke and said they couldn't see five feet ahead of them, then they had to run down 17 flights of stairs in these horrible conditions. We had to wait outside the hotel for hours on end before they let us back into the lobby, but they only let people back into the first tower which wasn't the one on fire. The staff would not allow us back up into rooms once the fire was taken care of. Why you ask? Because they were busy looting all of our things. People had their safes opened and had their personal belongings stolen, including money, credit cards, passports, laptops, luggage, phones, cameras, pretty much anything of value. I personally had my cell phone stolen but for some reason they spared my luggage. Again, the worst part about it was that NOT ONE SINGLE FIRE ALARM WENT OFF. The building was BILLOWING with smoke, not one alarm even chirped. Luckily everyone got out safely, although many people were hospitalized for smoke inhalation. One mexican worker died from what i heard before i left. Even after all of this, people were allowed to stay in the other tower, even though the toxic fumes were still in the air and very strong. Now i am sitting here sick with a fever, just came from the emergency room. My throat and lungs are killing me. You can contact me if you'd like about more specific details. All in all, this truly was a trip from hell. If you don't believe me and think i am just bashing this hotel, first of all it made the news so you can search for it on google, secondly you can go and find out for yourselves, but be warned, that is if they aren't shut down, which they definately will be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
