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Banyan Tree Cabo Marques: Traveller Reviews

5.0 of 5
Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
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Banyan Tree Cabo Marques
Ranked #1 of 176 hotels in Acapulco
4.5 of 5 stars 85 Reviews
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85 reviews from our community

    Trip type
Traveller rating
    71
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Date Rating
Bogota, Colombia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“Christmas in Mexico, but feeling like Asia....”
5 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

We had the pleasure of staying at the Banyan Tree Cabo Marques for 8 days over Christmas. Our decision to go there was somewhat last minute influenced by a few important factors: My spouse was recovering from cancer treatment, and our original European agenda would have proved too draining. I work in Bogota, and we wanted something more than just a Latin experience. We wanted something quiet, personal and luxurious. And as we had stayed at Banyan Trees in Asia, we knew the brand well.


Initially we had looked at the BT Mayakoba, which was fully booked for the holiday. In retrospect, we are very happy that it happened this way. The way I’d describe the difference between these two excellent facilities is that the Mayakoba is like a luxury Texas mall… high end, with lots to offer, but big and somewhat impersonal. The Cabo Marques was more like a luxury boutique, where the staff know you by name, get to know your preferences and anticipate your needs.


Some individuals were just outstanding, Guadalupe the bar attendant, Antonio the pool attendant, Julian and Diego the waiters could not have done more to be helpful. On the humorous side, we decided that they assigned Christopher name tags to trainees, as while the Christophers we encountered all tried hard, but were clearly still on a learning curve.


We did face some challenges. As it was the holiday season, the restaurant schedule was a bit flakey. We couldn’t always get a clear answer as to what was open when. While I had asked for a secluded room, what we originally got was WAY too secluded. But by ten o’clock the next morning we were moved to a spectacular room with sunset views near the Saffron restaurant. And, per a couple of the other comments, the maid service was not always prompt. I called one evening 4 times before raising a response.


The only real problem we had was with our plunge pool, the filter of which overloaded and needed to be shock cleaned. They came right away to start the work, but we were without the pool for about 12 hours. They offered to move us to the room next-door, but we decided to stick it out. Ricardo the manager did send a nice bottle of champagne for the trouble. Although it took a day or so for the chlorine to regulate back to an acceptable level, really these were all simply minor, minor matters.


We tried all the food options.


We loved the fact that only three hours from home we could have authentic Thai food. Expectedly the Saffron menu is a little limited vs. BT in Thailand. Unfortunately while we were there the Thai chef was home for the holidays, so we weren’t able to order off -menu. But the food was delicious, flavorful and our favorite.


Los Rocas grill was spectacular. Probably the best fish we’ve ever had.


After eight days the breakfast buffet did get a bit tiresome. But the made to order dishes were wonderful.


Even room service was good. Though I think the chef got confused on our first night. We ordered gnocchi they used goat cheese instead of ricotta. Good as a spread on the bread, but a bit salty for as a full portion.


The rooms were spectacular, on par with any we’ve had in Thailand, and of course a private infinity pool, overlooking the pacific during sunset was just breathtaking. Our room, on the crest of the hill was very secluded. In fact, as it was Christmas most the time we had the whole resort to ourselves, something that we will always cherish. We had two full days at the general pool as the only people there. Wonderful!


So all in all, we loved the experience. The staff was outstanding, the resort stunning, the sunsets spectacular, the food great. I’d recommend this to anyone looking for a restful, romantic or regenerative getaway. Especially with the Banyan Tree service level and Thai influence it provides much more than a typical Mexico experience. We returned home felling that we actually gone on a much more worldly trip. And we’d go back at the drop of a hat!

Room Tip: We stayed in 409, and any roome from 407-410 had spectacular sunset views of the pacific. Very priv...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LuxOnlyTrav about Banyan Tree Cabo Marques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo Suarez, General Manager at Banyan Tree Cabo Marques, responded to this review
31 January 2012
Dear Valued Guest:

We wish to thank you deeply for taking the time to describe our facilities and services with the care you did.

I am glad we have met the expectations of such a well experienced high end traveler like you; and very proud that working humbly and very hard, we can reach one of our goals, which is to make our guests, repeat guests.

We thank you also for your specific remarks, be sure a follow up is taken on your notes.

I really appreciate your review and it will be an honor for us to welcome you back to Banyan Tree Cabo Marques.

Sincerely,

Ricardo Suarez
General Manager
Ricardo.suarez@banyantree.com
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1 review
1 helpful vote 1 helpful vote
“Spectacular hotel with superb service and settings”
5 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

We had the most wonderful vacation before Christmas at the Banyan Tree Cabo Marques. The hotel has independent villas and swimming pools with gorgeous views of the ocean for each guest. The service from the courteous and professional staff is excellent and the Thai experience at the Saffron restaurant exquisite. The ideal location for a private romantic getaway, total relax and enjoying being spoiled every minute of your stay.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Santinigino about Banyan Tree Cabo Marques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo Suarez, General Manager at Banyan Tree Cabo Marques, responded to this review
7 February 2012
Dear Valued Guest,

Banyan Tree Cabo Marques was created to be a place that stimulates the senses of our guests and visitors to find an unforgettable “Sanctuary for the Senses”.

The Banyan Tree Cabo Marques family appreciates to achieve this goal during your stay with us. Our main commitment is to maintain the high standards you have experienced through consistency training to our staff of whom we are very proud and believe is the finest in Acapulco.

Thank you for sharing your experience with others, and I sincerely look forward to welcoming you back to Banyan Tree Cabo Marques soon.

Warm Regards,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Peaceful Paradise”
5 of 5 stars Reviewed 18 December 2011
2
people found this review helpful

This is the perfect place if you are looking for a quiet, relaxing and peaceful escape. The rooms are exactly as pictured, spacious and beautifully appointed. While there is a main pool for guests, most people stay in their rooms with their own private pool. The pools are not merely "plunge pools" they are nicely sized and the views out toward the ocean are unparalleled. The resort is a short cab ride from the airport. Downtown Acapulco is at least 20 minutes or so further down the coast from the airport but both because of security concerns and the fabulousness of the resort, there is no reason to go there. Go to Banyan Tree and stay there, you won't regret it.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SdlT about Banyan Tree Cabo Marques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo Suarez, General Manager at Banyan Tree Cabo Marques, responded to this review
20 December 2011
Dear Valued Guest,

On behalf of Banyan Tree Cabo Marques, I would like to personally thank you for your comments.

We value all feedback and are pleased you enjoyed your experience with us. We look forward to having you back with us again soon and please let us know if we can be of any assistance in planning your next getaway to Banyan Tree Cabo Marques.

With our best regards,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com
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Posted by a BanyanTree.com traveller
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
“Fantastic”
5 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

I think it was a great experience because it really makes me feel quite spiritual and connected with myself. It makes me loose reality and disconnected from the world and problems.
It's really a sanctuary of sents.
It was fascinating.

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo Suarez, General Manager at Banyan Tree Cabo Marques, responded to this review
20 December 2011
Dear valued guest,

We thank you very much for taking the time to share your experience on TripAdvisor.

Banyan Tree Cabo Marques was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation.

Thank you for choosing our hospitality and taking the time in sharing your impressions with others and recommend our property.

Looking forward to the privilege of welcoming you back to Banyan Tree Cabo Marques soon.

Warm regards,

Ricardo Suarez
General Manager
ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
1 review
“Above & Beyond Excellent!!!”
5 of 5 stars Reviewed 2 December 2011

I do not even know, where to start.........
My expereince @ Banyan Tree in Cabo Marques, Acapulco is beyond explanation...
The Tranquility, The View, The Spa, The Massage, The SERVICE, The CREW, The Room, The Food & The............... was above & beyond every ones expectations........
My family & I do travel a lot & by far this hotel, has been the best experience ever.........
I can not say enough about the Crew & their Courtesy & their attention to all details..........
Every thing is immaculate & outstanding......... Paula & Patricia with their knowledge & service made our stay even more pleasureable.........
I think every one deserves to have this experience to know, how it is to stay at a True above 5 Star Hotel....
We Loved it...........

Room Tip: I have heard that all rooms are excellent...... But I beleive rooms 410 & 411 had one of the bes...
See more room tips
  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Shideh S about Banyan Tree Cabo Marques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo Suarez, General Manager at Banyan Tree Cabo Marques, responded to this review
20 December 2011
Dear Valued Guest,

Banyan Tree Cabo Marques was created to be a place that stimulates the senses of our guests and visitors to find an unforgettable “Sanctuary for the Senses”.

The Banyan Tree Cabo Marquess family appreciates to achieve this goal during your stay with us.

Thank you for sharing your experience with others, and I look forward to welcoming you back to Banyan Tree Cabo Marqués soon.

Warm Regards,

Ricardo Suarez
General Manager
Ricardo.suarez@banyantree.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Banyan Tree Cabo Marques

Boulevard Cabo Marques Lote 1 | Colonia Punta Diamante, Acapulco 39907, Mexico
Price range (per night):* 448 AUD - 777 AUD

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