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Holiday Inn Resort Acapulco: Traveller Reviews

3.5 of 5
Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
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Holiday Inn Resort Acapulco
Ranked #18 of 176 hotels in Acapulco
4.0 of 5 stars 105 Reviews
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105 reviews from our community

    Trip type
Traveller rating
    27
    44
    17
    8
    9
Date Rating
Salt Lake City
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Good Service and Location”
4 of 5 stars Reviewed 28 July 2011
1
person found this review helpful

I have stayed at the Fiesta several times with a small group of adults and students.
The hotel was clean and the service was good. We ate at nearby resauturants Sanbourns or Vips. The beach area is beautiful but a not easily accessable. The ocean near the hotel is not safe for families in my opinion. It is a little rough for small children and teenagers who are adventuresome. Dangerous I believe. I thought the rooms and beds were great with great views in the right location . Some rooms just face into other hotels. The pool area in small but the sister hotel Fiesta americana is close by a hundred yards down the street with a gigantic pool area and much much nicer and safer beach area. Between the use of the rooms in the Fiesta Inn and the Pool and beach in the Fiesta Americana it can work out great . for the average traveler. So if the price right I recommend it. It is modern , clean middle of everything and well priced. I don't think you will be disappointed. Like any hotel , the quality of the stay depends as well on the other guests near you. Acapulco is so much different than Cancun, More locals with families and less Americans. It is a big city with much to do and see much more Mexico flavor than Cancun. As one who has traveled to Mexico 30 times I can assure you that the Mexico's culture has moved much closer to Americas and no large resort city seems to have a Mexico charm. However the people still do have a special warmth not found other places.

  • Stayed August 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask abt188 about Holiday Inn Resort Acapulco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Excellent location and not too pricey”
4 of 5 stars Reviewed 28 January 2011

After a terrible experience at a different hotel nearby, we moved to the Fiesta Inn for the remainder of our Acapulco stay. We had a very pleasant stay at a reasonable price.

One of the best things about the hotel is its location -- it's right on the coast and you can walk to a lot of restaurants, stores, and bars. I also loved the pool -- you could order a drink from the bar and enjoy the wonderful view of the beach from the edge of the pool. They also had a decent beach which wasn't too crowded.

The food at the restaurant is good, not the best I've ever had but quite good for the price. We only had a couple meals there; most of the time we'd walk to nearby restaurants.

The room was clean and they had a TV, A/C, and a coffeemaker. We had a balcony with a nice view. One time the balcony door got stuck and we couldn't get it open, but the maintenance guy came reasonably quickly and fixed it.

I would definitely consider staying here again on my next visit to Acapulco.

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, California
1 review
2 helpful votes 2 helpful votes
“DO NOT STAY HERE. THE STAFF STEALS.”
1 of 5 stars Reviewed 8 November 2010
2
people found this review helpful

We were supposed to stay here for 4 nights, but checked out after 2 nights because our digital camera was stolen from our room while we were out having breakfast. We are sure we left the camera on the nightstand before we left and when we returned, it was no longer there. We notified the managers and they came up to our room, #1205, and searched through all our stuff, because I guess they thought we were lying about no longer having our camera, then left us waiting in the room for about 4 hours while they did some "investigation" about what happened to our camera. In the end they said they checked the record of who had entered the room and saw that only us and the cleaning had entered, and nothing looked abnormal. When we returned from breakfast, the cleaning lady (Elvira) was in the room next to our ours and had just finished in our room. Elvira is supposedly the only one who had been in our room while we were out, so she is the only one who could have stolen our camera. THE MANAGERS TOLD US IT WAS OUR FAULT SINCE WE DIDN'T PUT THE CAMERA IN THE SAFETY DEPOSIT BOX. Then when we tried to check out that day, they tried to charge us for another night since it was past checkout time, but the only reason we had stayed was because they told to us to wait while they did an "investigation". The bottom line is: The staff here doesn't care about your rights. You cannot trust them.

  • Stayed November 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
“Very satisfied”
5 of 5 stars Reviewed 13 August 2010

We stayed one night from Priceline in 1205 with partial overview. Paulina at Front desk was brilliantly helpful.

  • Stayed November 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Fooe2 about Holiday Inn Resort Acapulco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Horrible location”
1 of 5 stars Reviewed 26 July 2010

Stayed here in July. Had to change rooms three times and still had a horrible room. The first room was on the 5th floor and it was an even number room. All of these rooms face an abandoned hotel! The second room was on the 15th floor and had the same view of the abandoned hotel!. Then the last room (because there were none left) was an odd numbered room but you could hear the kitchen ventilation from the time share hotel on the other side of the hotel. If you are so inclined to stay in this hotel, ask for an odd numbered room and the closest you can get to the beach. There really is no beach in back of this hotel and it is off to the side of the hotel. The back of this hotel is all rocks. It has a nice pool with a bar off to the side. I will not stay at a Fiesta Inn again. The people at the front desk were useless. No information what so ever. There is no tourist information in the rooms either. So do your research ahead of time.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Holiday Inn Resort Acapulco

  • Fiesta Hotel Acapulco
  • Acapulco Fiesta Hotel
  • Fiesta Acapulco
  • Fiesta Inn Acapulco
Address: Costera Miguel Aleman 2311, Acapulco 39690, Mexico (Formerly Fiesta Inn Acapulco)
Price range (per night):* 81 AUD - 151 AUD

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