This place is amazing......Beautiful hotel on private, beautiful beach......great food and service

We are a group of 3 sisters (33, 35, 35) who traveled to this resort in March. We got an exceptional deal $580 including tax but most people we met paid more like $750 to $950. We were more then happy considering what we paid. Since there are so many reviews I will try to be brief.

SUNWING:
We were happy with the flight and the reps were ok. Our only real complaint is that we had a late flight coming back and were cut off from all the hotel’s services at noon. There were over 50 people in the group and people were not told that they would be cut off until it was too late. A friend we met on this trip hadn't eaten all morning (she is pregnant) the hotel said, too bad, another family we met wanted to get food for their 10 year old son--nope! Both of these people were offered to buy the food package for the rest of the day at a cost of something like $25.
Lastly the hotel is listed as having nightly entertainment but they only had entertainment on a couple of the nights.

FOOD:
This hotel is advertised as 4.5 star--but it is not, especially in the food category. Breakfast was excellent and the a la carte was pretty good. The buffet was very poor. The system for signing up for the a la carte (show up at noon to sign up for that night) was strange and it may change, so my suggestion would be to find out early (what the current system is ) and book there as often as you can.

BEACH:
I had read reviews about how small the beach is but I thought some people exaggerate.....not so! :) The beach is very small. I will attach pictures to show how small! You could walk the entire length and back in less then 1 minute. The sand and water, however, was not too bad. They also had kayaks and beach volleyball both of which we took part in.

LOCATION:
Ok, many said the location is terrible, we didn't find it that way. It is true that it is a bit out of town but you can easily (if you are reasonably fit) walk into town. We did so almost every day--approximately 35 minutes downhill to Walmart (uphill coming back)--add another 5 minutes to get to the main stretch of beach and the start of the hotel zone. Also you could simply walk to end of the road (maybe 10-15 minute walk) and take the bus for less then a buck. One night we were out to where the bars are and took a cab back because it was so late at night) and it cost us less then $5 to get back.

HOTEL:
We liked this hotel. It was very clean and had beautiful sweeping views of the bay. It did get very busy on the weekends but if you used the deck above the restaurant you would find lots of free chairs. The hotel is not for the faint at heart—the hills are steep and there are a lot of stairs!
We found the service to be a hit and miss situation. Our room cleaner was excellent everyday but we found that the service staff varied quite a bit. Towards the end of the trip we figured out which sections to avoid and which servers to try to get.

WIFI:
There was free WIFI in the lobby and if you had the code you could have free WIFI in your room too. I also found at the pool there were lots of open sources of internet you could tap into.

GYM:
The gym cost $5 to use. It looked nice but we didn’t use it.


We had a great time at this hotel but I think it was mostly due to the fantastic people we met. We had 2 bus loads of people from our plane so there were tons of Canadians.

We had a fantastic time at this authentic resort. We were a bit concerned at first that there would be a language barrier with the staff, biut soon learned that would not be an issue. Very clean authentic Acapulco Bay location in a very secure area. Fantastic views, private beach, and very family friendly.

We also lucked out and located a great cab driver through a refferal. Mayan Resorts Yellow Cab is owned by Cesar Olea Santos, and he was simply awesome. Spoke excellent english and had connections all over the city, so could easily set up excursions (e.g. golf, Cliff Divers, etc.). I would highly reccomend him Phone: 044-744-463-2508 and e-mail: c_olea_santos@yahoo.com

Ask him to take you to the Flamingo Hotel for lunch. Incredible views and a historic resort for many in old Hollywood.

I am a Royal Holiday member and am sad to say I was a little disappointed.
I just read the review before mine and agree with everything that was said. Food wasn't always great, but breakfast was super and Antonio was a great omelet maker. Many times, though, we had to ask for coffee or sodas - as if we weren't even in the restaurant. Pool bar was perfect - lobby bar didn't even understand what a Shirley Temple was when the kids went to order - they were sad to say the least.
We went to Park Royal in Cozumel last year and wanted to try another hotel - the kids had expectations, we did too, and they were not met.
First, there were a handful of English-as-a-first-language folks there and it was obvious. The entertainment staff would announce everything in Spanish but rarely would translate to English. We know some Spanish so could understand some things, but we missed a lot. It was the opposite in Cozumel.
Second, when we booked, we asked for a unit upgrade which we were told was only available for 4 days - false. After we downgraded to a smaller room (by the way, we begged and pleaded, since we are members, for a second room for our teenagers - boy and girl - but they would not accomodate), we noticed that no one ever checked into our former room- tsk, tsk, tsk. In Cozumel, they gladly gave us a second room for our kids, no begging, pleading, explaining. An obvious benefit for being a member. We were bummed about moving - the room was fine, but I slept with our daughter and my husband with our son.
The maids were incredible, though, and that always makes for a great time on vacation. My husband left his ring in our first room and sure enough, the maid had turned it in to the front desk. Bummer part, no one could tell us who she was so we could thank her! Again, tsk, tsk, tsk.
We were treated pretty nicely by our "handler" until he got sick and we got a new guy. That guy was great too until we told them NO to upgrading our membership and then you would have thought we were invisible.
I would go back to Acapulco, but would stay on the other side of the bay in one of the many hotels. I think if I booked at Park Royal again, I would do so without using my membership - there was no benefit to being a member there. If I pay a maintenance fee to a time share every year plus the intial cost I paid to join, I expect to be treated better than the person who just booked through travelocity and cheaptickets.