The place had no AC & it is quite humid there. Sleep was disturbed due to this. The towels & toilets were just ok & did not give a nice comfortable feeling. The lifts are terrible with an average waiting time of 10+ minutes. The breakfast options were limited & we chose to go out for breakfast. Internet is available only on the ground floor & there is not enough space to sit.

I was pleased with the Hotel for the rate I paid. Yes, I am very aware the clubs across the street are very noisy as I have stayed here years ago. So I brought several pairs of ear plugs and had some wonderful nights sleep. Stayed here 2 weeks this time. Also go a room over by the pool so further away from the clubs. The staff were pleasant and had room services several nights. Got a lower room so did not have to depend on the elevators. A longer vacation for cheaper than anywhere I could have went in the US even including air. Relaxing, sunny and wonderful. I got more than I expected for the price, so my expectations were meet. There was no where in the US I could have flown and stayed two weeks for this price and I even had sun every day as is usual in Acapulco this time of year.

Overall, I thought this hotel was quite decent. All the rooms have balconies from which you can see the bay, which was probably my favorite part. The beds and furniture were fine, if not new, and the pool was nice enough, though crowded. The hotel has a great location, right in front of the beach (which you can access with a pass from the hotel) and a row of clubs. My only complaints were that the soap dish looked as if it hadn't been cleaned in a long time, the bathroom was old and dark and the door didn't close properly, and the elevators were extremely slow (especially in a place with more than 20 floors). Lastly, I definitely wouldn't recommend this hotel if you're looking for a relaxing time or are bringing small children, because the clubs in front of the hotel are so loud at night that I could hear their music right through my ear plugs-- and they close at 8am!

The people working at the front desk were rude. The room was dirty and rundown. The hallways were dirty. The elevators were broken so you had to call the front desk every time you want to go downstairs to have someone bring the elevator to up to your floor (imagine what we had to go through when the key to our room didn't work). The air conditioners don't work and the curtains in the bedrooms don't completely close so it is always sunny in your room and that combined with the fact that the air conditioners don't work make the rooms unbearable in the afternoon because they are too hot and musty. I told the front desk but they never sent anyone to fix it nor did they offer us another room despite the fact that there were plenty of unoccupied rooms. It is so loud that the music from the outdoor club across the street comes into your room so make sure you tell them you do not want a beach view because the beach is across the street behind a club. The hotel is so rundown that a roof close the pool caved in and the water from a tank was going into the pool and all the poor area. There was debris everywhere. We wanted to leave immediately and the hotel would not refund out money for that day despite the fact it was only 3 o'clock. My advice is pay an extra $150 dollars and stay somewhere anywhere else. We did. I have stayed in 2 star, 3 star, 4 star, 5 star+ hotels and this hotel was the worst. This hotel is not a 3 star hotel it should be rated a 1.