I am extremley disappointed in this hotel. We booked one night through this website and when we got to Acapulco after a 5 hour bus ride the receptionist was unable to find our reservation. Instead of reassuring us it would be ok not to mention we had proof of payment; she offered to put us in a room, but we had to leave a deposit voucher. Once in the room there were NO towels, out of 7 lights in the room only 2 worked. When asked for towels they were never brought to the room. We had to ask when we were already wet from coming back from teh beach and they still did not have towels. When asking the same receptionist (her name is Margarita) who helped us earlier said there were no towels available so we had to go to our room soaking wet. The towels arrived 15 mintues later. I complained to the reservations manager about the service we received from that particular receptionist and she offered us a discounted night which was nice. I have never been treated so poorly by a hotel staff and it really seemed they didnt care.
The location is AMAZING which is why i decided to stay 2 more nights. There is a night club that is open every night across the street until 2 am, so it is VERy noisy at night and not easy to fall asleep. If you are looking to go to Acapulco for peace and quiet this is not the place. But if you are looking for a great location and plan to be out late and have fun and not worried about the horrible staff and loud music at night; this is your place.
- Romano Palace Hotel Acapulco
- Romano Palace
- Romano Palace Acapulco
- Romano Palace Hotel
