Great experience. Food excellent,staff helpful and accomodating. Beautiful rooms,very clean. Comfortable beds. We would also recommend our tour guide/driver Sebastian Hernandez. Dependable,extremely helpful,fluent in english. Feeling safe traveling around the city was a concern for us, he alleviated those concerns. His email: eskp_rsh@hotmail.com All in all a wonderful trip,would highly recommend.

We stayed for 3 nights in February 2011 on the weekend where the finals for the Mexican Tennis Open were played. There were no many choices left in this side of Acapulco so we finally settled for the Fairmont Pierre Marques.
I must confess I was deeply disappointed by the hotel and makes me wonder what does it take for a hotel to have the Fairmont brand on it. This is not a luxury hotel at all. The room where we stayed had old furniture and appliances and it was in a poor condition. The elevator did not work for the 3 days we stayed there so we had to climb the stairs several times a day. A friend of us that stayed at the top floor did not have a nice experience in this regard.
We went to the beach once and no service was offered. After half an hour we went into the hotel to contact a waitress so we could get some food and beverages. At the end we decided we would be better served at the pool so we abandoned any idea of lying on the beach.
We had breakfast (buffet) and lunch at the pool several times. The food is barely OK. Nothing extraordinary.
Overall, do not be deceived by the Fairmont brand on this hotel. The Pierre Marques is a 3 star hotel at its best but it charges Fairmont prices.

This is definitely not what you would expect of a Fairmont. Be very careful of their interpretation of a villa......... it is a very basic and small room in a motel type building. The room they were trying to pawn off on use faced a wall and was beside a very noisey public beach.

That being said, the manager offered us an ocean-side room which overlooked the beach for $50/night more. We were already paying around $400/night, however it should be noted that it was Santa Semana which is one of the busiest travel weeks in Mexico. We took it and were very happy with the view. The room was clean and spacious, but very dated and in dire need of a renovation. It was comparable to a three star hotel.

The fitness room had modern equipment and was good for doing cardio, but not much else.

The pool areas and beach are amazing. The resort is small, which is really nice since nothing is far away. There is a kids area with lots of space and kids stuff. Breakfast was good and so was room service. The 4 wheelers and jet-skis are really reasonably priced and lots of fun. There is also horse-back riding on the beach.

It is a good idea to rent a car at the airport. Our car from Hertz was just $20/day plus $30/day for insurance. It is a very good idea to buy their insurance and not rely on your credit card coverage.

The service by all the staff is amazing.

Two years ago we had stayed at Fairmont Pierre Marques in a nice refurbished room and we wanted to go back. So last month we booked an Ocean View room for 5 nights, but this time we got a room in the "F" tower that should be a shame for Fairmont: the rooms are very old, it seems the only renovation they got in 30 years was to paint the doors&walls and change the curtains, the floor is so damaged it looks dirty all the time, bathroom is old, electric installation is totally obsolete and unsafe. We asked for a newer room but we were told we had to pay a 60USD upgrade to get a Deluxe room, we refused as we were not willing to pay any extra just to get a room in decent condition. We were offered other rooms in the same tower but all looked in same bad condition.

Also, it seems this hotel is always understaffed. Last time we stayed during a busy week so we understood the lack of staff. But this time the hotel was almost empty but they had cut most of the personal (only one multitask guy at reception, few waiters, nobody at towels desk, etc...) so we had to wait every time we needed something.

A big problem also, maybe due to the lack of staff, was the cleanliness of beach and pool areas: Fairmont has a beach zone reserved to the guests, but under each palapa we could find a lot of garbage from the previous guests that nobody cared to pick up, the beach zone wasn't cleaned daily neither. Waiters at the pool zone could leave the leftovers for hours so because of the wind plastic glasses, limes and cans ended up in the swimming pool, it was disgusting...

We love the hotel location, the fountains and gardens are beautiful, but we were truly disappointed by the rooms and service. We did not feel that we were staying at a luxury hotel at all.