This is an ok place. The greatest thing it has going for it is the location. Revolcadero is by far the best beach in Acapulco. The view is amazing since the sun sets on the ocean. Then service is mediocre. The lady at the front desk, could not find the reservation under any combination of our names and basically was ready to send us away. After looking for it in my tiny phone screen I managed to find a confirmation number and voila! she found it in 5 seconds and it had the right name. Then she said it did not include breakfast (we had a prepaid promotion with breakfast) and instead of trying to found out told us to prove to her that it included breakfast. Just not the attitude you expect in a hotel
The biggest pain point is beach shades/chairs/beds, one would guess the hotel policy is to manage costs by imposing scarcity. I went down to the beach at around 11am everyday and it was absolutely impossible to find a place to lie down and read. They have plenty of space but simply don't have the equipment. Result, people come down at 8am, put a towel to "reserve" 5 seats for their whole family and go back to their room before really coming to use them 3 hours later. You even have to haggle with personnel for a second beach towel

This is a nice hotel. Has everything you need, 4 pools (1 salt water), nice beach, good food, large bedrooms. The scenarios are amazing, they even have two flamingos and some peacocks.

Location: Excellent! People just want to be at Princess' Beach. Plus it's near to La Isla Shopping Mall.

Service: Very Good! At the reception the service it's excellent, but at the pools it's slow and not so friendly.

Overall: I can't wait to stay there again!

This has to be one of the worst five star hotels in the world. 40min queue to check in and when I reached the front there were no rooms available (I had prepaid and in was 5pm). Eventually I got a noisy ( they turn the music down only after 11pm) room with two small beds. Expect to pay absurd fees for everything (gym, parking, Internet, drinking water and breakfast alone will set you back $100 a day). No minibar or in room wifi. Just keep pinching yourself and maybe you will wake up in a real fairmont.

TIP: if you must stay here book your stay as two separate stays: one booking for the first night and a second for the remaining nights. Enrol in their frequent traveller program on arrival, and then clear your bill on day two. From day two you'll get free wifi and gym access.

Hotel is clean and the choice for conventions dealing with big crowds. Food is average, unless is given to VIP conventioneers, in the "special spots" this big hotel has to offer.

Rooms lack courtains, instead they have wood blinds and this does not allow the room to block the light completely.

Depending of the building and type of room the hotel offers different amenities (I only go to this hotel when I have to speak during conventions). The main building is a "pyramid" and that means that the rooms may be far away from the elevator. The newest tower has nicer rooms, closer to an elevator.

Pools are big and excellent for excersice, however the sport facility has to be paid with an extra fee, which is inconvenient and does not have the newest excercise machines, however most of them have a pesonal TV, expect to pay between $7 and $12 dollars to use the sport facility per day. However if running is your excercise you have a lot of almost flat beach for that matter, being able to run several miles.

Expect several minutes and perhaps up to an hour to check in. As I said before this is the best choice for large conventions in Acapulco. Check out may also mean a big waste of time.