My husband and I stayed here for just one night. We paid only about $100 for the room on Hotels.com, perhaps because we were there on a weeknight in early November, clearly off season. We were practically the only guests. The staff was very friendly, no searching us for food or anything like that, and they all spoke English. The hotel is massive, and has three large pools, one with a water fall, and a small beach. There are lots of hideaways with lounge chairs. The food was pretty good and we didn't find it overpriced. The room was spacious although somewhat stark, the bed was not that comfortable and the towels were pretty scratchy. There was also only one bathroom glass and one drinking glass by the minibar, which was odd. The water was purified which is a big plus in Mexico. For the price we paid it was perfectly nice. If you want to party in Acapulco I would suggest a hotel on the strip, and if you want to eat in your room you should get a condo, but if you want to relax in the sun by the pool and drink margaritas you will be happy here. We hired Sebastian Hernandez after reading other trip advisor recommendations, and he took us out snorkeling. He would be a good person to contact to take excursions from the hotel, and eat elsewhere afterwards.

The hotel was under construction the whole time we were there. LOUD LOUD LOUD!
I got sick from the horrible food the first night, three days of the vacation gone! Credit to the new manager who moved us to the presidential suit after my wife nearly had a break down in the lobby over the noise. Still could not escape from the noise but the nice manager also comped us in room dinner overlooking the bay. Memorable! However taking into consideration hotel location (which is great if you are a recluse) and the terrible unsafe food I would not advise a stay here. Cancun is a much better option for quality and price.

Expedia sad that there is breakfast meal plan in this hotel. Unfortunately it is not true. Hotel do not provide any meal plans, and you have to eat in overprice buffet (200 MEX = $16) with so-so food. To get out from a hotel you need to use a taxi that is owned by hotel and cost 150MEX = $12. So if you want to eat in Acapulco then you have to pay $12 + price of the meal. Hotel do not provide shuttle service for the customers despite the fact that it is located in the bottom of the hill, and you cannot walk up to it. (Well, you can, but it is very hard: I'm trained hiker and it took me 20 min with heart rate 155 to get to the top, so forget it). May be owners of the hotel want only reach people to stay there, but it’s not a 5 stars hotel for those kind of crowd.. If you decided to stay in this hotel then please come with your own car (parking fee is 75MEX/night). Without car you screwed for sure.
Hotel management not allow you to bring in any food or drinks, but they have refrigerator in your room filled out with alcohol (not free of course). They do everything to force you to use their not tasty & expensive restaurants. I believe this is not fair.
Beach in hotel is not bad, but not excellent either. It’s very small, sand is mixed with broken shells and small gravel, on the side there is jet ski & boat ride rental (also overpriced).
Nobody except people in reception desk speaks English in this hotel (as well as in Acapulco). Unfortunately we knew four European languages, but not Spanish. We had big problems to explain to waiters what we want or don’t want in our food, explain directions to some taxi drivers etc.
Positive things about hotel: clean, far from car pollution, have gym, private beach without annoying salesmen, free beach towels, and nice view from the windows.
Message to the owner of the hotel:
1. please provide affordable shuttle service to the Acapulco from your hotel at least once per hour;
2. please provide breakfast & dinner meal plan, allow food in the rooms, empty refrigerators, and stop forcing people to use service they don’t.
P.S. After that we stayed for 2 nights in Fairmont Acapulco, which is much better for similar price.

Clearly below par as compared to other Camino Reals in Mexico or Central America....the rooms are nice as well as the pool are..the beach is a shame nothing comparing to other beach hotels in Acapulco, ie. Fairmont, Crowne Plaza, Fiesta Americana, etc...the food in the restaurant ( buffet) not good and repetitive...drinks pricey.....Other much better hotelalternatives available in Acapulco for the price.