We had an amazing time at this hotel. This is the second time I visit the place. My first was Family vacs. On this trip we had the most perfect service, staff was great, willing to help and focus and making us have the best stay. However, this time I had the opposite experience, I got the worst room as far as it could be from everything plus, we asked for a king bed instead we got two twins. they said no room was available and had to wait until the next day. when changed, we got to a room which shower wasn't working. There are two terrible at service and good treating members of the staff.. They are: Laura from Nautica and the place were you do Kayaking and the katamaran crosses you to the other bar. And the sub-manager which name I don't remember.. No words for his attitude. We got amazing treatment from Malka (like the administrator), she was sweet and understanding. Amazing treatment from Lyonel from the bar at the beach and somehow good treatment from the Manager (Miguel). I think it makes no sense not having a mini bar and food menu for you to choose at anytime if you'd like to eat or drink something different than buffet at specific hours, a la carte restaurant at specific hours or snack bars which make no sense if you;d like to eat well.. I feel asleep...We had an amazing time at this hotel. This is the second time I visit the place. My first was Family vacs. On this trip we had the most perfect service, staff was great, willing to help and focus and making us have the best stay. However, this time I had the opposite experience, I got the worst room as far as it could be from everything plus, we asked for a king bed instead we got two twins. they said no room was available and had to wait until the next day. when changed, we got to a room which shower wasn't working. There are two terrible at service and good treating members of the staff.. They are: Laura from Nautica and the place were you do Kayaking and the katamaran crosses you to the other bar. And the sub-manager which name I don't remember.. No words for his attitude. We got amazing treatment from Malka (like the administrator), she was sweet and understanding. Amazing treatment from Lyonel from the bar at the beach and somehow good treatment from the Manager (Miguel). I think it makes no sense not having a mini bar and food menu for you to choose at anytime if you'd like to eat or drink something different than buffet at specific hours, a la carte restaurant at specific hours or snack bars which make no sense if you;d like to eat well.. I feel asleep and missed reservation at a restaurant and was starving till breakfast next day (Lucky I brought with me a bag of chips from the airport). this is ridiculous. Other than all of the above issues mentioned, we had an amazing time and the Hotel is beautiful.. The view is amazing, rooms are big, pools are great, shows are nice, they have an 830 show for kids 930 for adults. Three restaurant from where you can book every night of your stay. Asian Food, sea food and Italian food. Snacks are great.. (empanadas verdes recomended). Drinks: Mojitos, cocolocos are really good.
Also, if you think you'll be buying any little gifts or will be renting a jetski or any extra activity, make sure you bring CASH with you there's no atm whatsoever. I had to pay an unknown person to take me and take me back on a motorcycle which cost me like 25 USD to just go to an ATM.More
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