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Krabi Heritage Hotel: Traveller Reviews

3.5 of 5
312 Moo2 | Ao-nang Beach, Ao Nang 81000, Thailand
Hotel amenities
Krabi Heritage Hotel
Ranked #31 of 65 hotels in Ao Nang
4.0 of 5 stars 72 Reviews
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72 reviews from our community

    Trip type
Traveller rating
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    36
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    8
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Date Rating
Blighty
Senior Contributor
24 reviews 24 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“A bit pricey for the service recieved, but nice enough hotel”
2 of 5 stars Reviewed 9 March 2011

After staying at a small guesthouse costing £25 p. night, we were looking forward to the slight luxury of a bigger hotel. I probably would rather stay in the first place again next time (Harvest House).

The Heritage cost £50 per night and I think that would have been fair if the service were improved. The staff showed complete disdain for all customers and zero warmth - minus one security guard who chatted to us and offered us a hotel umbrella when a rain storm hit.

POSITIVES:
> The room was very nice and large.
> The balcony, though small and sheltered, was good to have.
> Only about 10 minute walk from beach / seafront and on my preferred road in Ao Nang.
> Next to a very, very friendly little bar. Literall a bar and about 4 tables under a small shelter. The owner was lovely and made us welcome while we waited for a rainstorm to pass.

NEGATIVES:
> Very, very poor staff with no warmth.
> We were a little unsure about the connecting door to the next room, as there was no lock on it and only a big square seat thing pushed up against it.
> No safe in the room, which we were really unhappy about.
> Some things were tatty - i.e. back of the curtains had masking tape on them
> They mistakenly tried to charge us at reception for things from the minibar that we had not taken, and were not very amicable about trying to resolve the issue.

The pool was nice, although very, very hot with no breeze. But about 15 sunloungers and a happy hour between 4-5pm at the pool bar (which we did not use).

If the service had been better, I would stay again mostly for location.

  • Stayed March 2011, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Sparklepop about Krabi Heritage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
“Very good location, Value for money”
4 of 5 stars Reviewed 19 February 2011
1
person found this review helpful

We stayed for 4days 3nights, hotel is very good. It has all amenities like Swimming pool, tour information desk, internet, very good breakfast and good receiving staff. Overall i was satisfied with the hotel.

  • Stayed February 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask simplesearchengine about Krabi Heritage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thimphu
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“great location”
5 of 5 stars Reviewed 14 February 2011
2
people found this review helpful

the main reason why we chose to book this hotel was because of its location , which was great .It had everything you need , mcdonalds ,local restraunts, tour desks and street shoping and many more . i enjoyed my stay here ,the pool was great and ideal for children. i recommend this hotel especially for families. the hotel food was satisfactory ,we enjoyed our stay here and hope to come back soon

  • Stayed January 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yoyang about Krabi Heritage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thimphu
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Noisy”
3 of 5 stars Reviewed 10 February 2011

The main reason I am writing this review is to alert members that the rooms to the left end towards the Peace Resort side are very noisy since a late night bar/club is located there. Since the rooms are not sound proofed, one does not get to sleep till the wee hours of the morning.

  • Stayed January 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask thudor about Krabi Heritage Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Disappointing.”
2 of 5 stars Reviewed 22 January 2011
2
people found this review helpful

The location of this hotel is great for getting to pretty much anywhere in Ao Nang (though this comes at the price of noise at night) and the price is middle of the road, between cheaper guesthouses and more expensive resorts.

The bathroom was big and the bath itself appeared quite new. The separate shower, however, was coated in mildew. Drains in the bathroom smelled horribly, and sometimes were so bad we left the room. More problems with smells at the pool (though nowhere near as bad as the bathroom drains) - it looked clean but didn't smell clean.

One of the only hotels we stayed at in Thailand that charges for wifi - and it's more than just that. The wifi is accessible via prepaid cards purchased at reception that charge by the minute and require logging out on a special screen. Which is fine in theory -- except if the hotel's wireless goes down (and it did frequently during our stay), there is no way to log out and your time counts down to nothing. Upon explaining this at reception, I was told there was no option other than to purchase more time. So very frustrating and unnecessary, since most hotels and guesthouses in Ao Nang don't charge for wifi at all.

When booking online, we could book the room with or without breakfast. We booked without as we would be out early in the morning, but it is worth noting that the add-on price we were quoted for purchasing breakfast in the restaurant should we change our mind was considerably less than the price we would have paid for having it included with our room (even accounting for the price of 2 breakfasts for 1 room) so if you are considering the same thing I would go for the cheaper option of paying for your breakfast at the hotel.

Do bring your own mosquito/fly repellant if you are bothered by them - we had many in our room and the lobby and restaurant are open so they are there too.

Overall, the rooms and location give this hotel the potential to be an absolute gem but too many cut corners make it poor in comparison to similarly priced hotels in the same region.

  • Stayed January 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask londoncupcake about Krabi Heritage Hotel
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Additional Information about Krabi Heritage Hotel

312 Moo2 | Ao-nang Beach, Ao Nang 81000, Thailand
Price range (per night):* 31 AUD - 112 AUD

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