We had booked a cliff room, but when we got there we got a room with a connecting door to another room, and shared balcony. That was not an option for us, since we have 2 small children. When I complained to the staff, they didn`t seem to care, they just said that they had upgraded us. But for us it was not an upgrade, we could hear everything the neighbours did (even when they opened a can, and started the aircon. Could also hear evereyting they said). Complained again after the first night, and the reseption staff tould us they would check if we could switch rooms. Didn`t hear anything more that day, so talked to them again after the second night. Then they got us a new and big room for our two last nights (out of five).
But exept for this, our stay was great. Nice pool, clean hotel, some of the staff were very nice (especially the shuttle bus driver). Could have been a bigger selection at breakfast.
Location was great, and we really recommed the Beergarden just up the road, great food there.
Ao Nang is not my favourite place in Thailand, but if I go back, I would stay here again.