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Reviewed 10 February 2013

We had booked a cliff room, but when we got there we got a room with a connecting door to another room, and shared balcony. That was not an option for us, since we have 2 small children. When I complained to the staff, they didn`t seem to care, they just said that they had upgraded us. But for us it was not an upgrade, we could hear everything the neighbours did (even when they opened a can, and started the aircon. Could also hear evereyting they said). Complained again after the first night, and the reseption staff tould us they would check if we could switch rooms. Didn`t hear anything more that day, so talked to them again after the second night. Then they got us a new and big room for our two last nights (out of five).

But exept for this, our stay was great. Nice pool, clean hotel, some of the staff were very nice (especially the shuttle bus driver). Could have been a bigger selection at breakfast.
Location was great, and we really recommed the Beergarden just up the road, great food there.

Ao Nang is not my favourite place in Thailand, but if I go back, I would stay here again.

Date of stay: January 2013
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Kristine S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 11 February 2013

Dear our lovely guests:

We are happy to note that you have a pleasant stay with us. We met your children almost everyday. They are really adorable. Thanks for placing your trust on us.

For your dissatisfaction in your room, please let us explain as below:

We reserved the upper category room type for you since we were fully booked. When you checked in and saw the room, you did not like it because it shares balcony. You came to us on the very first date of your checking in and asked for moving to another room. One of our GSA informed you that she could not make it a room moving for you since it was fully book. When you came to us for the second date, another GSA informed that she needed to check it first. For the third date, you came to Front Desk again and now we could move you so we did upgrade you to Majestic Suite which was very privacy. The reason that we could not promise you of the possibility of moving at the very first place was that we actually could not move you at all but one of our guests happened to be "no show" on your third night of stay.

Please accept our apology as per below:
1. We apologize for not explicitly notify you back on the second date that you actually could not move a room. Our GSA did not clearly said for an impossibility to move a room for you at all but she tried to get back to me and checked what we can do for you. Fortunately, as said as per above message so we could move you to a better private room.

Please let me clarify one of your notice as per below:
1. We do care you. You might misinterpret our facial expression. We sometimes focus stuff in front of us and try so hard to fix the problem for you and other guests. We sometimes forget to smile. Sorry about that to make you misunderstood. We promise to be aware of our expression to guests much more.

Thank you for your feedback. We will improve of keep informing guests of what happen and what we can do to make it clear for the situation. We help and support our valued guests to the best of our capabilities.

Thank you again. I hope to have the pleasure of serving you again in the future.

Our best regards,

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Reviewed 8 February 2013

This hotel is beautiful, the staff was amazing...but

The location of the hotel is far away from the tourist village.
It was totally dead.

If you're honeymooning I say go for it. If you're with friends, don't. The most beautiful hotel I stayed at in Thailand. Roomservice, huge bathroom, soaker tub, separate shower, quiet, pool...I mean it was perfect and private just nothing to do except what honeymooners partake in.

Date of stay: January 2013
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tyler H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 11 February 2013

Dear our lovely guests:

Thank you to say that "we are the most beautiful hotel in Thailand". We appreciate and value your praise on us. Our resort focus in serenity and privacy. Our guests will take in the feeling of the whole relaxing among the nature while they stay safe with us.

We are not on the beach but take only 5 minutes by car to get there. It's not hard at all as we provide Shuttle Service free of charge every hour to McDonald.

We are delighted if you will choose us as your honeymoon trip next time you come to Krabi.

Look forward to your returns

Best regards,

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Reviewed 4 February 2013

We arrived here for 5 nights on 26th Jan as part of our travels around Thailand.

The hotel is located about just outside Ao Nang which is perfect as the town is quite busy and can be noisy

The staff are wonderful and nothing you request is a problem for them.

There is a free shuttle transfer into the town every hour

The rooms are spacious, clean, modern and very comfortable.

The pool area is spotless and quiet, its perfect for a relaxing break

We could not fault the hotel and will definitely return

Book this hotel to get away from the hustle and bustle of Ao Nang

Date of stay: January 2013
  • Trip type: Travelled as a couple
    • Value
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    • Cleanliness
    • Service
2  Thank SamanthaC982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 11 February 2013

Dear our valuable guests:

We were thrilled to have you both stayed at Aonang Phu Petra Resort. You are our most highly valued guests and it has been a sincere pleasure serving you.

We will continue to deliver the outstanding services while creating the new innovative means for our valued guests.

All management team and all staff are eager to serve you again in this nearest future.

Best regards,

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Reviewed 30 January 2013

We stayed for 4 nights in a villa which awed us on the first look....this was completely private and we had our evening tea daily outside on the porch. The resort is a little away from the beach...but their hourly transportation to and from the beach takes care of this. The staff is very polite and helpful, they helped in getting great deals on our excursions and even offered a variety of options. The restaurant is small and rage limited but staying in the resort and eating out worked well for us. Separate shower and bathtub add to the charm in a bath which was over 100sq.ft. in size...we thoroughly enjoyed our stay and wish others visit here too...

Room tip: Rooms on the Hillside are better for couples as they provide good privacy :)
Date of stay: February 2012
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Varun C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 11 February 2013

Dear our beloved guests:

We truly appreciate your joy and happy time you spent at Aonang Phu Petra Resort and we are geateful for the trust you have placed in us.

Thanks for giving us the opportunity to serve you and we greatly value your many returns.

Best regards,

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Reviewed 23 January 2013

We stayed 4 nights + wished for longer. Staff are humble,respectful, kind + happy.....you hear them typically laughing a lot amongst themselves. A/con Rooms + ensuites + beds are gi-normous + beautifully clean + comfortable..... Thai design with lots of timber + wide verandahs, set in lush gardens. Very tasty meals can be taken either in your room, in the inside dining room or out on the restaurant verandah, overlooking lovely swimming pool with backdrop of awesome limestone cliffs. And loads of fresh tropical fruit included in the breakfast menu - yum. Free shuttle into town + beach - only 3 mins away. Quiet luxurious resort run by the Thai people themselves who make you feel as if you are one of their family. We will be back.

Room tip: We had a room quite close to pool, but it was still peaceful.
Date of stay: February 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank annemarie b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 27 January 2013

Dear our valuable guests:

It has been our honor pleasure taking care both of you. We are all truly grateful you choose us and spent the most perfect moment throughout all 4 nights at Aonang Phu Petra Resort. Your strong confidence on our professionalism is really captivated our heart.

Our engagement to maintain an optimal services while continuing to shape every process to enhance it to best fit your and all guests' anticipation.

We make it as our strong promise for remarkable and unique hospitality delivery to all guests.

Look forward to your returns

Best regards,

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