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Reviewed 7 January 2013

I stayed at the Aonang Phu Petra Resort, Krabi for 5 nights in December 2012 on my Honeymoon and would like to agree with some of the negative reviews they have got in the last few months. Its also quite pricey as compared to the other resorts in the area. One thing i would like to highlight is that its a beautiful resort with an awesome views around the swimming pool area. Also the rooms are quite spacious and well done but that's it..

Right from the time you enter the place you will be bombarded with instructions about what things you shouldn't do. The room itself features a lot of instructions about not soiling the bed-sheets and towels which can get very irritating.The front desk staff also can be quite rude and unwelcoming unexpected in a country like Thailand. I remember a night wherein i wanted to play foosball at 8 pm and was refused permission saying that it could get noisy. How can a foosball game be noisy?

The resort itself is about a 15 min walk from the beach and the road leading up to the main road can get very lonely during the night. I was a little skeptical about staying out during nights as i was allotted a villa at the rear end and the resort itself is very badly lit. You can barely see the paths leading up to your rooms during the night. The last pick up from Mc Donalds is also as early as 9:15 pm. I would suggest you rent a scooter from a near by place for about 200 Bhat if you want to stay here. i also dint receive any signal on my true move phone while in the villa.

One night i ordered a bucket of ice and was charged 40 Bhat for the same. You can get a bucket of ice free of cost in any hotel/ resort across Thailand but not here. Also the air conditioning is quite inadequate for such a large villa. I realized that the air conditioning in my villa had not been serviced for quite some time and there are signs suggesting that you don't lower the temperature below 24 degrees. That's insane especially considering the heat in Thailand. The swimming pool itself is very small and gets crowded during the day. It's only 5 ft deep. Breakfast is also quite inadequate with no option for hot milk. One morning i found flies in the basket of fresh fruits.Tea and Coffee also are hid away in their restaurant. This is not a place where you can just walk down and experience Krabi.

While writing this review i also realized that the resort is has slipped from third to fourth place in its TripAdvisor ratings. I had high expectations from this resort however i suggest you look out for other places in Ao Nang!

Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank chetan0421
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 8 January 2013

Dear our lovely guests:

After read along from the beginning to the end, we are so sorry for your unfavourable stays. What we did wrong, we have never hesitated to give our guests with our sincere apology and fix it promptly. When it is not, we will explain. In your case, we have no such opportunity to clarify. From what we acknowledged your message here, we will go one by one.

1. Instruction in room
Every note and message in room will help you and our other guests note for all necessary information. You will observe that we inform you everything upon your arrival to give essential knowledges. We ask for your kind understand that this will help us expedite great service delivered to you.

2. Our staff was rude and unfriendly
Please be noted for the difference between regulation and welcoming Thai smile service. We put a football table in an open area that it generates a very loud noise to others. (Due to our limited space, we can not put it in room) This football table can disturb others as we have ever been complained about this before. A regulation paper attached clearly on the wall of opening hours between 11.00 am. - 04.00 pm. We don't mean to have so much regulation for guests but since we take care for all. We must also think of other guests as well. We hope you understand a matter.

3. Road is dark and villa is badly lit
Actually there are lights along the way to the resort but as you said it might still dark in some point of a street. We suggest you to go or come back with our shuttle bus or you can rent a scooter. With scooter, it is much easier and you can go anywhere and come back at anytime you wish. For your observation regarding to a darkness in some certain villas, we will take it to our consideration to make it improved.

4. No signal for True Move
Sorry about an inconvenience caused to you regarding a matter. A signal of True Move lost in some certain point of villa; it might cause a bit inconvenience that you need a walk to search for that signal. We heard that True Move has a plan to generate signal in this proximate areas soonest, to inform you a good news. This is beyond our control really. Your understanding in an issue will be highly appreciated.

5. Ice bucket costs at 40 Baht
Thanks for your remark. We will discuss in team for a change that may be applied soon.

6. Air conditioner was not cold
As long as an air conditioner is working, it will generate a cold temperature. Our remote control has so many functions; I'm afraid you might press it in a wrong button. We love it if you will let us know during your stay, we will immediately fix or give you a knowledge. A paper to inform "Please do not adjust it below 24 degrees" is for your convenience. We hope you understand that each of our guest has various preference and has a sense of "hot" or "cold" differently. Besides that, our air conditioner will generate a cold temperature in about 15 minutes later on. Some of our guests love it to be very cold. Even we as Thai people think it's cold enough but they want it more, while some others want it to get cool immediately. In this case, they adjust the temperature to be 17 or 15 or even below this mentioned degrees. This will make all function knock down. Please to be noted that we give our guests notice because we try to deliver the best and fast service. An experience teaches us to inform guests everything, not to let guests know it later. Each function has its limitation, not because we use low quality product but because our facilities and yours at home is different. We give knowledge not because we think guests has no knowledge but because we have an experience of our service delay when guests have not been informed of its instruction. Please to be kind for your understanding.

7. Breakfast was inadequate and discovered flies in fruit
Thanks for your observation. We already discussed in team and will make it improved immediately.

We thank you for your positive reviews on our property and villa and appreciated your negative remarks as well for all above mentioning. We understand your point of view. Some of them, we promise to make it adjusted and improved, some really can not be since we take care for all. We definitely want to see all our guests' happiness and joys but as said there are some limited conditions; we can not really do everything to satisfy for all. You might don't like some of our regulation while others are appreciated that. We can not doubt but we do it all best.

Sorry that our limitation is some areas made you felt disappointed. We listen and will make changes of what we can do.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

To be utterly clear - this a beautiful hotel, in a stunning setting surrounded by mountains.

We arrived at 1 but our room was not yet ready so we had lunch in the restaurant which was lovely. Our room was ready shortly before two. We had a villa to the right of the swimming pool which was stunning, very pretty and spacious.

As for the spa, we had a Thai massage in the hotel which was lovely and a great experience but we regretted it afterwards due to the price - we noted you could get it a lot cheaper in the Ao Nang town.

Breakfast was delicious and again couldn't fault it. We also hired a moped through the hotel which was a great way to get around and very good service.

Overall, it is a beautiful hotel but is probably more suited for someone who is happy to stay around the hotel as the price does not warrant the inconvenience of the location. I would say that I have stayed in equally or more luxurious places in Thailand for less money. If it was in a better location and to the current standard I may find the price more agreeable but unfortunately it's a bit removed.

Date of stay: November 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank EmmaM214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 8 January 2013

Dear our valuable guests:

We thank you for most of the parts you love our property and give us positive reviews. Please be noted of your remarks on our room rate and massage price as following. Please be noted that our room rate is comparable to others in the same category in proximate area. Regarding to the location, we are very small luxurious resort and was awarded by Hotelclub as an "Outstanding Secluded Boutique Resort" we are not on the beach that we are so clear about this at the very beginning. However, it takes only 5 minutes by car or scooter to get to the beach. With us, you are safe and surrounded by its serenity and it is not difficult at all to get fun on the beach.

In addition to the massage, we are asking you not to compare our service with the others outside. It is incomparable in term of service quality and convenience you will receive from us. We ask your kind understanding for a matter.

Last but not least, we thank you from our heart you chose us and spent the most enjoyable and precious time with us during special season. It is our highest honour really.

Please come back. We all await of your next returns.

Best regards,

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Reviewed 4 January 2013

Nice villas and poolarea. To hard beds, and they was not able to help. Nice and large room and bath. Breakfast service with mixed quality but nice buffet and egg ordering service. Out of some food and drinks in the restaurant. Restaurant supervisor Anuwat S. did a great job, but he have to give his personell more training. At the resort You will be used to some thousand mosquitos. Transportation to Aonang were good with a smiling driver (only 5-10 minutes). Easy to order massage at acceptable prices.

Date of stay: December 2012
Trip type: Travelled with family
2  Thank Øyvind T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 10 January 2013

Dear our beloved guests:

We all remember that you are big family who stayed with us for a week during New Year Season. Most of the time you spent days with us in the resort and order dishes from our restaurant everyday. We can sense of your happiness and your wonderful time with us. Your observations on some certain points are our appreciation. However, for a bed that you mentioned of its toughness, we normally give you more duvet to put it over on your bed if you ask for or otherwise our GSA will offer. That's we can fix it for you. FYI, we must say that a sense of bed toughness or softness depends on each individual's preference. We all do as best as we can to make sure you are safe and happy with us. In addition of your remark on K. Anuwat's English fluency. Normally we train our staff every month but as of your comment, we will give them more lessons. Another observation on mosquitoes, we do mosquitoes repellant twice a month. We are tropical rainforest country that we can not really guarantee for zero mosquito. We ask your help not to open a door or windows during a day or night. Doing this will help a lot. We, on the one hand, will discuss with the outsourced company to come up with more effective repellant method.

Your compliment to a driver was already passed on to him. He said "big thank you from his heart"

Thank you once again for your useful remarks. We will of course keep it up to make it the greatest Thai hospitality.

We appreciate for your next returns to see how improve we definitely will. Our highest honour if you still put your trust on us!

Thank you & best regards,

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Reviewed 4 January 2013

We Booked a 10 day stay at the hotel over a month ago for a wedding in the area.. They have just notified my travel agent that they have double booked a lot of people so we no longer have the booking... It took them 2-3 weeks to work out that they have double booked. We now have to try to find accommodation somewhere in the area at the last minute...

So I can't really rate what the hotel is like, I just know their service is terrible..

Oh but they did offer a refund...

Poor poor Phu Petra no recommendation from me

Date of stay: January 2013
    • Value
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5  Thank won_dr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 8 January 2013

Dear our beloved guests:

We are so sorry made you felt upset of your booking cancellation request. Sometimes it happened during high and peak season that we were closing the allotment at the exactly same time you made a booking. This situation will become "overbooking" if it happened to be a fully book in some days of your period of stay.

Honestly, in your case, we contacted your agent immediate when we acknowledged your booking coming up. (We were sure it was not more than an hour) We had no idea really why you recognise your booking cancellation such so late. During such time we were also await for your agent to confirm us back as well about your decision. (We contacted your agent more than one time and we receive no answer from your side.)

Please again accept our deeply apology for the matter. We hope you understand that our prompt service starting from the very beginning of making a reservation, we do care and make it a contact back promptly. However, to be fair, you really could not rate us in other areas since you have never used our service. To give us in one of every area seems to be a bit cruel. We hope you understand the situation that's not our intention to reject your booking.

We wish that we will have an honour chance to serve you as our VIP in the nearest future.

Best regards,

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Reviewed 28 December 2012 via mobile

Nice location outside the main tourist streets and along a small road about 20 mins walk to town or 5 mins on a motorbike. Nice quiet (when theyre not playing euro techno or cheesy xmas music) clean pool with nice view of the cliffs.
Room was large and clean with a large bath and shower
Breakfast was good but didn't try lunch or dinner.
They made me sign an inventory for the mini-bar which is ridiculous, even though they have your credit card they don't trust you with a few drinks and snacks! Apart from that service was great

Date of stay: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank OrangeSG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vipada, General Manager at Aonang Phu Petra Resort, Krabi, responded to this reviewResponded 30 December 2012

Dear our valuable guests:

Our sincere appreciation for the greatest chance to serve you. We all here worked hard to welcome you and assured your comfort while you were here.

Please to be noted that your notice on signing minibar did not mean that we had no trust in you as a guest but we have encountered many problems regarding to a minibar made a checking out process last longer than expected. This way will insure both side; from our side, we want to be certain that we put it the complete set of minibar and all amenities in rooms with your acknowledgement.

For your remark on X'Mas and Techno songs, please to be informed that we do normally not open that kind of songs except the special holidays or special dinners set up for our guests in which we always inform you in advance.

Thank you for both of your good reviews and remarks. We will always step it extra miles.

We all await your next return with happy anticipation.

Best regards and Have a very Happy New Year

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