I planned this trip totally last minute so I didn't have huge expectations other than looking forward to a nice place (we had been on the property many years ago after they first opened) that both my husband and I and our kids (13 and 11) would enjoy that would only take a couple of hours to get to (direct flight!). We paid for 3 nights and got one free. We've been to the Bahamas before (Nassau and Grand Bahamas) so we didn't even plan on leaving the property during our 4 night stay.
We left snow/ice at BWI, traveled on an empty flight (poor folks who missed their connections due to weather) and arrived just over 2 hours later to drizzle/clouds! What?!?! The next morning we woke up to blue skies and the weather was awesome the rest of our stay (80, low humidity, nice breeze - yeah!!).
The resort is gorgeous - yes, you can see the age in the original part of the resort but clearly they are revamping it bit by bit. We stayed at Coral Towers, - newly opened Virgils barbeque was here and beautiful inside and the newly revampted BLU pool was our most favorite (we went there in the afternoons around 3-5 to enjoy the DJ cranking out tunes that both me and the kids enjoy!) There are some fishy smells around the fish areas...
Yes, it's expensive - if you can't afford it or if it's going to be a "trip of a lifetime" you may be dissapointed. We travel a lot (and I have many reviews to back that up - vs. people who claim to be "world travelers" and yet have only 1 negative review to their name?!?!) and we were truly impressed with how well-run the resort is. I can only imagine how much it cost to maintain the property so umm...yeah, you are going to pay for it one way or another (think cost of popcorn at the movies...that's how they run the business!). But seriously, I never paid $7 for a cup of coffee - a medium cappucino and a large coffee was $7.70 total each day...you'll pretty much pay that at any Starbucks hotel and it was just 8 floors down from my room each morning!
$10 frozen drinks ($7 virgin coladas) - yeah, again pretty standard. But they were good (and I'm picky).
We did pre-arrange airport pickup from Fergies (mentioned on TripAdvisor) and she took us to a liquor store (rum, wine) and grocery stop (fruit, snacks) on the way.
We debated between booking Coral and Royal Towers and am so glad we chose Coral - I really like to have a balcony to sit on in the morning and the location was great (close enough to the waterpark, favorite pool and closest to the Marina area). The room and bathroom were very large, we never heard a noise, beds were comfortable.
My daughter did rave about Royal Towers lobby being more dramatic everytime we walked through though! Our 7th floor view of the pool/lagoon/ocean was beautiful. I paid for terrace view and requested a high floor - that but I'm guessing we were upgraded so this was a wonderful surprise.
Had dinner 2x at The Cove - a beautiful, new, zen-like property - maybe if it were just my husband and I?
Yes, there is A LOT OF WALKING. Personally, I love that aspect - there were many different ways to go - always something beautiful to see...sharks, turtles, waterfalls, pools, rope bridges, etc.
Waterpark was awesome - we really enjoyed this as a family...4 days of this was plenty for us. Even on days you could tell the cruise ship passengers were there, it was not at all crowded during our stay and there were never any lines. Probably wouldn't come here for Spring Break - but we prefer a more laid back, relaxed vacation without hoards of people and kids!
We settled in by the grotto pool in the a.m.- waterfalls made it relaxing...plenty of chairs, umbrellas, and palm trees for shade. Those poor lifeguards must have been bored out of their minds - some of the pools were almost empty! Majority of people seemed to be around the Mayan Temple pool (esp w/younger kids). There were always plenty of towels and chairs....I cannot imagine not being able to find a quiet lounging spot even on the most crowded of days...
STAFF IS AMAZING - professional, courteous, nice, talkative, friendly...I cannot say enough positive things...from the Starbucks staff in the morning to the life guards at the pool to wait staff and everyone in between. Anyone who says that staff was rude, I can only imagine how that person was behaving.
Note - if you are coming with young kids THEY MUST BE 48 inches to ride the non-kid rides (I witnessed several parents annoyed and arguing with staff over this - the staff remained professional...) If your child is right at 48 inches I heard them say you can get a special wrist band so they wont' keep checking them at each ride. I guess it doesn't matter at the splasher's kids pool/slide area though.
Food was very good - yes, expensive. We did not do the dining plan so you'll need to factor this into the total cost of your stay or you will be shocked. We ate breakfast bars/coffee/fruit in our room each morning. - ate at the casual pool/beach bars for lunch each day (around $60ish with frozen drink each) and dinner out each night.
Carmines (HUGE portions - probably best for parties of 6 or more but my husband/son at the leftovers for breakfast the next morning). Beautifully designed restaurant (they all are!) $180 for the 4 of us w/wine for 2.
Mesa Grill - most expensive (yes, $50 for a steak for my 11 y/o...would never do this at home - lol!) $280.
One night took the kids for pizza (surprisingly good and $7 for a huge slice) and ice cream at the marina then hubby and I went out later to Seaglass at the Cove for wine and tapas (very limited menu but what we ordered was goo) and it's gorgeous (it was almost empty). Waitress was awesome.
Virgil's $140 - very good (nachos - delicious) and again family style but the portions seemed better for the 4 of us (no leftovers!) and another great waiter.
Loved walking through the DIG (after dinner and during the day). Never went on the beach except once to feel the ocean - which was too cold for us - but the Cove beach was very pretty.
We didn't do any activities because we've done them before (dolphin swim, stingray, diving, etc.). Stopped and dropped some money in the casino one evening, but that's really not our thing.
They were showing good movies each day (free!) but we never went. We were exhausted and in bed each night at 10! Looked like they had other activies for younger kids and CRUSH for older kids (my kids probably would have gone one night if they were both the right age).
My only annoyances - having to pay $15 for the fitness center (I did this 2 days) but there was plenty of equipment and it was nice. Had a massage before we left home so I didn't try the spa this time but it looked nice.
Also, the fact that the pools closed at 5:00 (and they start cleaning up towels/chairs etc. at 4:30). We really like to relax by the pool in the evening before we get showered and ready for dinner. Just having one pool stay open later would have been nice. There isn't a whole lot of lighting around the pools/water features at night so I'm guessing they want guests to be indoors (spending money in the casinos or bars/restaurants!)
All in all -a great time! This is a terrific family resort and it's as well run as any we've been to. Will be interesting to see what happens after the Cable Beach area is revitalized - how it will impact Atlantis. The new part of the airport is beautiful too (out door seating areas are a plus)...supposed to be completed this fall.
Room Tip: Ask for a high floor - even if you don't pay for water view you'll probably have one if you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC