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Westin St. John Resort & Villas: Traveller Reviews

4.0 of 5
P.O. Box 8310, Cruz Bay 00831, St. John
Hotel amenities
Westin St. John Resort & Villas
Ranked #2 of 2 hotels in Cruz Bay
3.5 of 5 stars 1155 Reviews
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1,155 reviews from our community

What travellers say about this hotel
  • Very nice(69)
  • Golf cart(64)
  • Hotel room(37)
  • Bedroom villa(35)
  • Mango Deli(35)
  • Beach cafe(26)
  • Very good(21)
  • ST THOMAS(20)
  • Grounds were beautiful(18)
  • Breakfast buffet(17)
Traveller rating
    348
    408
    184
    127
    88
Only show reviews for Family (309) | Couples (376) | Business (37)
Date Rating
New York City, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Beautiful property!”
5 of 5 stars Reviewed 9 February 2012
5
people found this review helpful

The hotel beach and pool were beautiful and well-maintained. We were upgraded to an ocean view from our garden view - lovely room! The resort is pretty spread out (36 acres). While they have staff driving golf carts around, it was more convenient to walk to the restaurants/hotel room/pool/beach. The conceirge was helpful in suggesting restaurants and making reservations for us. While the resort offers a $120pp round trip service from the airport, we decided to take a taxi to the public ferry from STT to St John, and then a separate taxi to the hotel. We had no problems - definitely a good way to save money ($60pp)

Three restaurants on site, plus a deli for grabbing food. The Beach Cafe had delicious flavors (not too complicated) and the Prime Steakhouse served up a great filet. Crab cakes (at both!) were fresh tasting and flavorful.

The gym was amazing - like Westin gyms are. Plenty of treadmills, ellipticals, weights to use.

We also took a 1/2 day snorkeling trip that left from the dock. Great experience - we saw a turtle and 2 nurse sharks! Highly recommend this hotel with luxurious accomodations and a beautiful resort property.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Time Shares Stay”
4 of 5 stars Reviewed 8 February 2012
3
people found this review helpful

We traded our other Starwood time shares for two weeks at the Westin St. John time shares. Unlike other Starwood properties, the hotel and time shares are in the same location and both use the same beach, pool, restaurants, fitness center, etc. We were very pleased with the accommodations although there were some quirks such as no place to hang towels other than over the toilet in the master bath, the coffee pot that made lousy coffee and for which one needed an engineering degree to use, light switches which didn't seem to turn anything on or off and curtains which didn't quite cover the whole wall of glass in the master bedroom. However, we did enjoy our stay and would definitely go back. The staff was very friendly and accommodating.

Room Tip: Time shares in buildings 26 & 27 have a better view.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyndal Russell, Administrative Assistant to The Director of Rooms at Westin St. John Resort & Villas, responded to this review
2 March 2012
Thank you for your loyalty to Starwood and also for taking the time to post about your stay and share you experience as well as suggestions to make your next stay even better. We truly appreciate your insight and were so glad to hear that you were pleased with the accommodations and that you found our associates to be friendly and helpful. In regards to the suggestions for a towel rack in the bathroom and your concerns with the coffee pot, I have informed Engineering and they will certainly take a look and see what can be done. We apologize for the inconvenience and confusion regarding the coffee pot - you will glad to be hear that we are currently in the process of adding the Hamilton Beach coffee pot instruction manual to our villa notebooks for easier instruction to avoid this issue in the future. Thank you again for your comment and we look forward to welcoming you back to the Westin St. John!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Mountains of New Hampshire
Top Contributor
61 reviews 61 reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Pool villas”
4 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Stayed for a week in the 3 BR pool villas. Lovely accommodation but we missed the water view. We never used our pool for 2 reasons: the waterfall is very noisy so you couldn't have a conversation and the pool was too cold. They don't heat the villa pools. The 3BR would be great for a family.
We cook in most nights so having the grill right out our door was super. Service was outstanding. Whenever we called for something, it came right away, but the villa was missing quite a few things that were on the list and should have been there.
The beach is manmade and ok for kids but if you love the St. John beaches and snorkeling, you need a car to venture away from the resort.
Food at the beach restaurant was ok. Tuna and conch fritters were excellent. Bouillabaisse so-so and not really a bouillabaisse as we know it.
Spa treatment was excellent but the spa is small and old. Needs refurbishment and expansion.
The deli is great for just about anything you might want and the main pool is great.
Overall, a nice place to stay on St. John. The no see-ums and mosquitoes do bite after dusk so bring bug spray.

Room Tip: If you have a choice of a villa with a view and balcony, go for that.
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Customer service has improved!”
4 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

The hotel rooms are in need of repair, very pricey rates for the quality. Probably above average for the island. The front desk clerks were very friendly and helpful! Conceirge was very helpful, but very pushy about trying to sell a time share. We received calls almost daily asking us to consider going to the time share meeting.
Iguanas drop out of the trees, so be sure to sit under an umbrella.
The resort does have rafts, water bikes, etc for your use. There is a trampoline in the water for the kids and adults to play "Wipeout!"
The food is ok, Mango Deli is your best bet! There is a "gourmet" grocery just down the street within walking distance, great for picking up produce and snacks, just be sure to go on delivery day and check expiration dates!
Westin, St Johns is a perfect way to enjoy the island. Downtown St Johns is very rough.
If you go, rent a car on St Thomas and take the freight ferry over. Cabs are very expensive!
Once you fly into St Thomas you are on "Island Time!"

Room Tip: Know that the villas are up away from the pool and the resort. We have children and enjoyed being c...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shreveport, Louisiana
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Old and Tired but still a good stay.”
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Just returned from my fourth trip to this resort. I go there for a medical meeting. 3 of the 4 times we have stayed there the room was average. Once it was below average but one should not expect much more from an island as remote as St. John. The island is 2/3rds National Park and there are very few people who actually live on the island. I would not eat a dinner there at the resort. There is much much better food in town. Lunch in the deli is actually fairly good.
To be fair to the resort, it appears that the island has gotten hit several times in the last few years by hurricanes. Good construction help is hard to find in the Carribean as well as supplies so I try to cut them a little slack.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Westin St. John Resort & Villas

  • Westin St John Resort
  • Westin St John
  • Westin Cruz Bay
  • Cruz Bay Westin
  • St John Westin
Address: P.O. Box 8310, Cruz Bay 00831, St. John
Price range (per night):* 261 AUD - 544 AUD

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Westin St. John Resort & Villas
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