I stayed in this hotel about 20 years ago and was looking forward to a wonderful vacation, but I was very surprised to find that the place was very run down and under staffed. I had to move to a 2nd villa upon check-in because the 1st one was so bad.....old, dirty, badly furnished, broken tiles, etc. It really was a turn-off. The 2nd villa seemed to be a little newer, but we had minimal housekeeping thoughout the week....she only showed up on Monday and Wednesday, so I had to buy my own paper goods (toilet paper, paper towels, tissues, garbage bags, etc, and even paper dishes and cups because I was afraid to use the dinnerware that was provided (sticky)....I had to request fresh linen everyday, and even made my own bed on Friday beacuse the housekeeper did not show-up. The living room furniture looked nice, but the chair and couch were as hard as rocks. We had trouble sleeping because the mattress was so uncomfortable (lumpy), and the air conditioner over the bed was so noisy. The lock to the villa outer door was falling out, and the condo door lock could be easily unlocked by shaking....The pool tiles needed repair....the patio chairs were very old and stained....There were chickens and dogs running loose throughout the property, and generally the property was not taken care of very well, and we were eaten alive by the bugs in the pool area.. and although the location was walking distance to Sapphire Bay, The final straw was when the patio table glass top broke on the cermaic tile floor and we were given a broom and told to clean it up ourselves.....I would never go back to this hotel again. By the way, another guest complained that there were rats in her room, but I did not experience this, just ants and other bugs.
