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Pavilions and Pools Villa Hotel: Traveller Reviews

2.5 of 5
6400 Estate Smith Bay, Charlotte Amalie 00802, St. Thomas
Hotel amenities
Pavilions and Pools Villa Hotel
3.5 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    22
    16
    5
    8
    10
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Perfect get a way in paradise!”
5 of 5 stars Reviewed 26 June 2011
3
people found this review helpful

after reading reviews online and seeing very few pictures of the villas I was really nervous about this place. our cab driver passed it on the way to drop off others staying at the Ritz and from the outside compared to the Ritz I was prepared to stay somewhere else! Checking in was easy and the lady was very nice. Once we unlocked our gate I was in heaven! It was beyond my expectatiins! The villa was recently renovated with granite countertops, stainless steel appliances, beautiful shower, & gorgeous sinks! Our own pool was even larger than I imagined! Sapphire beach was only a short walk and it was beautiful!!!! Red Hook is only 1 mile away..it has a few cool bars and restaurants and a gas station. You also take the ferry from there. Overall we had an amazing fun vacation! take a lot of money for cab fare and food! We spent $3000 easily just on cabs, going out drinking & the ferry. Rent a car you will get the hang of driving, it was save lots of money!

  • Stayed June 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tinacbell about Pavilions and Pools Villa Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Don't Stay Here”
1 of 5 stars Reviewed 17 June 2011
2
people found this review helpful

Read all the reviews before we went, but went anyway. The pool was in need of a cleaning- mildew in the pool, broken tile, etc... Mosquitos galore due to the trees in the back. The restaurant was not in working order due to a refrigeration problem so we could not eat or get a drink at the bar. Walking to the beach was a scary trip. Walked through empty lots, saw a guy cutting grass with a sickle, had to walk through another "hotel" area to check out the beach. We did not walk onto the beach because it looked dirty and quite small. The area surrounding the hotel is dumpy, in fact, the drive all around the island made us feel we were in the ghetto. The hotel was kind enough to give us our deposit back, but I would recommend that people find another island to honeymoon on and NOT St. Thomas.

  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask sobegirl611 about Pavilions and Pools Villa Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Contributor
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7 helpful votes 7 helpful votes
“Secluded Paradise”
5 of 5 stars Reviewed 7 May 2011
4
people found this review helpful

We stayed in #107 Beautiful, secluded, quiet place. Perfect location.. 5 min from Redhook, where there's nightlife & great restaurants also you can take the ferry to St. john & BVI from there. Up the street from sapphire bay where you can parasail, jet ski, or just hang out at the beach. You can catch a cab for $4pp if you want to be alone or $1pp on the open air Safari which picks up right in front of the Resort cost is $2pp all the way into Charlotte Amalie. (what the locals use) At night if ur in Redhook catch a cab back, because since you only catch the Safari on the left side of the street it is much longer & you have to transfer at the mall to another Safari. Perfect for couples, convenient location, friendly staff, free continental breakfast & a decent on site restaurant... Try the fish tacos!!

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LaFah about Pavilions and Pools Villa Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hackensack, New Jersey
1 review
1 helpful vote 1 helpful vote
“Choose a different place to stay!”
1 of 5 stars Reviewed 6 March 2011
1
person found this review helpful

I stayed in this hotel about 20 years ago and was looking forward to a wonderful vacation, but I was very surprised to find that the place was very run down and under staffed. I had to move to a 2nd villa upon check-in because the 1st one was so bad.....old, dirty, badly furnished, broken tiles, etc. It really was a turn-off. The 2nd villa seemed to be a little newer, but we had minimal housekeeping thoughout the week....she only showed up on Monday and Wednesday, so I had to buy my own paper goods (toilet paper, paper towels, tissues, garbage bags, etc, and even paper dishes and cups because I was afraid to use the dinnerware that was provided (sticky)....I had to request fresh linen everyday, and even made my own bed on Friday beacuse the housekeeper did not show-up. The living room furniture looked nice, but the chair and couch were as hard as rocks. We had trouble sleeping because the mattress was so uncomfortable (lumpy), and the air conditioner over the bed was so noisy. The lock to the villa outer door was falling out, and the condo door lock could be easily unlocked by shaking....The pool tiles needed repair....the patio chairs were very old and stained....There were chickens and dogs running loose throughout the property, and generally the property was not taken care of very well, and we were eaten alive by the bugs in the pool area.. and although the location was walking distance to Sapphire Bay, The final straw was when the patio table glass top broke on the cermaic tile floor and we were given a broom and told to clean it up ourselves.....I would never go back to this hotel again. By the way, another guest complained that there were rats in her room, but I did not experience this, just ants and other bugs.

  • Stayed March 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask yammy07601 about Pavilions and Pools Villa Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The WORST place I have ever stayed!!!!”
1 of 5 stars Reviewed 13 February 2011
1
person found this review helpful

I usually don't write reviews, but this place is so bad, I thought I needed to warn other travelers. The room next to the one that I was staying in was under construction. They were ripping tile off the adjoining wall to my room starting at 7 am, and the hammering and sawing continued my entire stay. Every morning I was woken up to NOISE. When I called the front desk to complain, they said "well, it's under construction", and that was thier response. When I went to the front desk, they told me they couldn't move me, and it was basically my problem. Not only that, they turned the water off, with no warning, and every day I had to go get someone to turn it on. One day I had to go to work without a shower, because the front desk couldn't find someone to turn it on. Trust me, in the tropics, that is not a great way to start the day. Never have I had such a terrible sleep, and callous customer service. On top of that, the airconditioner barely worked, and was sputtering and coughing all night with a huge puddle of water under it. HORRIBLE.

  • Stayed October 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask calistadesign about Pavilions and Pools Villa Hotel
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Additional Information about Pavilions and Pools Villa Hotel

6400 Estate Smith Bay, Charlotte Amalie 00802, St. Thomas
Price range (per night):* 214 AUD - 393 AUD

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