We booked a smoking room at this hotel at hotels.com, we were going to stay for New Years weekend Jan. 2012. They advertise smoking and non-smoking rooms, they also advertise they are the only hotel with an elevator in Christiansted. I am disabled and can not do stairs or walk very far and must use a wheelchair to "walk" more than a couple feet. We booked this hotel even though there were some really bad reviews from 2006-2008, the only reason we booked in spite of the bad reviews was because of the elevator, we figured that the reviews were old and during renovation time so we decided to try it out. We got there and they had us on the third floor, and they advised us that it is a SMOKE FREE hotel (as well as the other hotels on the island) AND the elevator has not been working for quite some time now! This was a huge problem as there was no way for me to get up to the room! After several hours of trying to contact hotels.com via telephone, the front desk clerk, Joyce, finally got in contact with them. While I was busy trying to contact them, Joyce was busy arranging for us to stay at the Comfort Hotel just up the road, she guaranteed me a room on the bottom floor and called the hotel to reserve it so that we would not waste anymore of our valuable time searching for a hotel. We had to wait another 45 minutes for Hotels.com to transfer our reservation to the Comfort Hotel. Joyce was a blessing in doing all this while I waited on the phone, we are very thankful to her! I will write a review for the Comfort hotel, but wanted to mention this one as well and let everyone know that they upgraded the hotel (from what I saw) and the renovations (from what I saw) were complete. Be advised, if you are expecting to walk in the lobby and be awed, you probably shouldn't stay here, there is nothing fancy about it, but it is in my book just your average hotel in St. Croix. It is reasonably priced, beautiful view and steps away from the ferry to take you to the island beach, which by the way, be careful what they charge you, the one ferry had listed $2 per person, but when he saw us as tourists he said it was now $5 per person, we would have paid the $5 per person if the sign on his boat had said $5, but we walked away and saved it for another time, not wanting to feel like we were being taken advantage of, especially after a group of people got on and only paid the $2 per person rate!
Not too much more I can say about this hotel, they were booked, and no one was complaining, and they were very helpful in getting us another room just down the road a bit. I am not sure if I would stay here on my next visit to St. Croix for the mere fact that I really liked the Comfort Hotel.

Very rude and unprofessional staff. Should require all employees to take a course in hospitality. Walls are very thin, you can literally hear every move in the room next door.

Although the personnel are very friendly, the hotel facilities are in bad shape. This hotel needs a renovation urgently. Continental breakfast was included and was ok. The location is perfect but no parking, trying to find a parking spot in Christiansted between 8 to 5 is impossible. When I got to the room the TV was not working. I informed the problem and was told that help was on its way. After a long time waiting, they moved me to another room where the TV was working but the AC leaked and froze at night. The noise woke me up at 2:30 am and I had to turn it off for a while. All the water poured on the rug. The fan in the ceiling made a lot of noise if put in more that the slowest speed. Thank God I stayed only 2 nights. Unless they renovate the facility (as other old Hotels in the area doing) stay away of the hotel.

I can see that many have had bad experiences with this hotel. I must say that I think it was quite good.

We stayed in a superior room, which I can recommend. The room was nice, clean and big. The location was perfect, close to the town and to the beach near Hotel on the Cay. The pool was alo nice and they have restored it recently. There was also a big sundeck with seaview. The only thing I disliked was the service at the reception desk and in the breakfast restaurant. It was very long-winded.