We LOVED our stay at Harmony Suites!!! It was our first time to St. Lucia, and we didn't know what to expect from St. Lucia or from Harmony Suites. Both exceeded our expectations! St. Lucia is stunningly beautiful, friendly, safe, clean, etc. and etc.
We booked Harmony Suites through Expedia.ca, somewhat skeptical that it was too good to be true, given the prices.
When we arrived at the front desk, we were greeted by the exceptionally professional and friendly Esther. We had booked and prepaid for a Luxury Waterfront Suite, but Esther explained to us that all these suites had already been booked when Expedia had taken our reservation - that there was a time lag between their communications. She apologized sincerely, on behalf of the hotel, and promised to try to do whatever it would take to make us happy. We really appreciated her helpful attitude. She offered us several options, all of which were quite generous. We agreed to stay in a Premium Suite (next grade down) and the hotel offered us 1 dinner for 2 and 4 breakfasts for 2 at the Edge, their onsite restaurant. WHAT A DEAL!! The Edge is superb!!! To think that otherwise we may not have eaten there! Our dinner was memorable, for the food, the service and the waterfront setting. Esther managed to get us a table for 2 that same evening, although the restaurant is so popular that you can't expect to have dinner there without a reservation! The breakfasts were excellent as well. It was great to have a relaxing, delicious breakfast, served waterside and by very friendly staff, each morning before we set off for the day. We did not need to eat lunch after the full Edge breakfasts.
All the staff at Harmony Suites and at the Edge were professional and friendly. Any time we asked a question at the front desk, it turned into a lengthy chat, and I remember that we were always laughing. The staff there seem so happy they are always on the verge of laughter.
The facility itself is comfortable. Staying there is extremely pleasant and excellent value for money. The premium suite had all the basic comforts, and a basic kitchen. The bed was very comfortable. Everything worked well and was very clean.
The pool is smallish, but given the size of the hotel, it was never busy, and lounge chairs were always available.
Best of all: The day we were leaving, Esther offered to keep our camcorder behind the front desk for us until we left for the airport. We got in our taxi with our suitcases, forgetting completely to retrieve our camcorder! (Our fault completely!) We only remembered when we arrived at the front of a long line to check in with US Airways at Hewanorra Int'l Airport (70 kms away!) We asked the US Airways rep what we should do and she said we should have it taxied to the airport. (mistake.) We did, at the cost of $70 US. But the plane left before the camcorder arrived, so we thought we would never see it again. But Esther followed up with us by email, and when she found out we had not gotten our camcorder, she took charge and tracked it down, investing a fair amount of her time to do this. We could scarcely believe it when we actually received our camcorder back in Vancouver, Canada! We have NEVER experienced that level of caring from a hotel and its staff!! Thanks Esther!!
Harmony Suites is short walk to a Reduit Beach, a great beach. We enjoyed the walk from the hotel to the beach and the strip of restaurants along the way. Our favourite restaurant on the strip was Buzz Seafood and Grill. Make sure you have a reservation, any night of the week. Look out for Lucy, the resident cat :)
We also highly recommend the onsite Cost Less car rental and internet cafe. Very friendly and helpful people.
Ok, just in case you think we are overly effusive people, we were not blown away by the Friday night fish party at Gros Islet. The whole thing seemed a little contrived.
But we would recommend Harmony Suites, The Edge, Buzz and Cost Less car rental to all. No hesitation. And we WILL be back :) :)
Karen and Charles
Vancouver, BC, Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC