We stayed here for the first week of our honeymoon. We were very excited to be staying in such a great location & the room looked beautiful! When we arrived check in went very smooth. All of the staff we encountered were exceptional. They were nice & went out of their way to great us & make us feel welcome. We had booked the king 1 bedroom with the balcony overlooking...the parking garage. ;) We knew this going in. It's Old San Juan, you're not going to have the best views in most of the hotels. When we got to the room I immediately thought of a review I had read on tripadvisor before leaving. In that review they had talked about booking the same king 1-bed with balcony, but were given a full bed room with one tiny window. Well, the exact same thing happened to us. We booked the king suite but were given a full room. The room was very nicely decorated but no king bed, no separate living room & no balcony. Instead... one full size bed, a couch in the same room & one very small window to the side of the bed. This was not even close to the room we had booked & saw on the website! So my husband went down to complain & ask for the room we booked & were paying for. They told him they'd look into it & get back to us. About 25 minutes later there was a knock at our door & we were escorted to the room we had booked & seen pictures of on the website. Much better! They had champagne & a fruit plate in our original wrong room so they moved that for us. The room is gorgeous. High ceilings, beautifully decorated, just gorgeous. The bathroom is very nice with a large steam shower. However the steam shower function didn't work & we never had a hot shower from start to finish our entire stay. The hot water would come & go throughout the shower. We then realized if we ran the sink's hot water the shower would have hot water, but it would be incredibly hot & there was no cooling it down. That was a big disappointment. Also, we were only given two towels each day which was disappointing as well. There was no alarm clock or any type of clock in the room & the phones were not working our entire stay...they weren't even in the rooms! The internet worked very well thankfully. Now onto the noise. I had read about the street noise & thought it wouldn't bother us. We've stayed in city rooms before & we're pretty heavy sleepers. This street noise was intense! Multiple nights we would wake up to the noise...a car laying on the horn...a drunk singing & yelling... police siren...a car blasting its stereo. Just a lot of noise. After a night or two we got used to it, but it is a lot & all of the time. There is also a "bodies exhibit" across the street at the base of the parking garage so in the mornings we'd awake to large school trips yelling & shouting waiting to enter the exhibit. The beds are amazing though! You're not going to want to get out of bed! The location of the resort is amazing too! You can walk everywhere. We even walked to a small beach to swim in one afternoon. Many amazing restaurants just around the block & one really great one right on our street ("Raices Restaurant"-try the mofongo dishes!!!) Felt very safe the entire time. There are a lot of pan handlers though. Maybe our issues were out of the ordinary, but it was a little much. Our stay could have been amazing but just fell short. If we return to Old San Juan we would most likely stay somewhere else...which I'm very sad to say.
Earplugs! Make sure you get the room you booked!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC