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Moira J
Baldwin, United States
713
A Best Buy
4.0 of 5 bubblesReviewed 28 July 2014
I stayed in this resort while on business. The hotel is centrally located to many activities in and around San Juan. Although not a beach front hotel, the price for the room made up for it. Great Value!! Clean Rooms, Friendly staff. The beach is a short 5 minute walk, if that!!
Date of stay: July 2014Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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Reviews (3,730)
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Traveller rating
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All reviews double tree murphy bed grocery store across the street hour supermarket cafe pierre warm cookies pool and hot tub self parking pool area walking distance open hours front desk staff resort fee rooms are small fitness center ashford ave isla verde
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Reviewed 26 July 2014 via mobile

The Cafe Pierre on night #4 was there when I needed them the most. It's this restaurant inside the Doubletree by Hilton. I was panicking because my wife was not feeling well at all and she was not eating anything! As newlyweds I didn't know what to do! I ran downstairs to find out of they could make me a soup with just the broth. I met Mr. Vicente Cornelio (the Food and Beverage Supervisor) he listened carefully to what my concern was and said "I will talk to our chef, don't worry about it, we will take care of it, go back to your room". A few minutes later I received a phone call in our room personally from the supervisor that said the broth is on its way up! The soup was perfectly separated with the broth in one bowl and the fresh chicken and vegetables in another bowl. This was the only thing that she could eat all night! They waived the room service charge as a courtesy because of the circumstance. Good caring people still exist in customer service. The following day Mr. Cornelio followed up with us while we sat down and ate a real dinner in his restaurant while being served by an amazing waiter Mr. Juan! What an extraordinary experience! Thank you for everything and making us feel better! We will be back!!! - Mr. Sam & Mrs. Christina Buissereth

Date of stay: July 2014
2  Thank tinajoseph24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YMCSanJuan, General Manager at DoubleTree by Hilton Hotel San Juan, responded to this reviewResponded 31 July 2014

Saludos tinajoseph24 ,

Thank you for sharing your experience and for recognizing Vicente’s efforts to go above and beyond for our guests. Juan and Vicente are true ambassador to our guest centric culture. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014 via mobile

Margie at the front desk was awesome on finding us a room to do early check-in and the room itself was clean and cozy! Small, but cute!! It's conveniently across a 24 hour supermarket that is great for those midnight cravings, Which we did! A+++

Date of stay: July 2014
4  Thank the_PR_traveler77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YMCSanJuan, General Manager at DoubleTree by Hilton Hotel San Juan, responded to this reviewResponded 26 July 2014

Saludos the_PR_traveler77,

Thank you for your for such a GREAT!! review. I shared your comments with Margie, who was thrilled to have had such a positive impact on your stay with us. She truly is a service pillar with in our Front Desk team. We do hope you will stay with us again soon and get to enjoy our new Ocean Park Beach Club, where our guests enjoy complementary beach loungers, umbrellas, towels and cool water. This is the perfect spot to enjoy the sounds of the crashing waves and get that summer tan. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Very friendly staff - they provided excellent recommendations of things to do within the area and places to eat and see. Hotel location is within walking distance to beach and Conado strip. Room was little smaller than expected, but stay was definitely homey!

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Shubha B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YMCSanJuan, General Manager at DoubleTree by Hilton Hotel San Juan, responded to this reviewResponded 26 July 2014

Saludos Shubha B,

Thank you for staying with us and for sharing your experience. It was great to read that you were able to enjoy the surrounding area. We really want our guest to fully enjoy all of our great urban resort amenities we have to offer, including our brand new SPA, Yelo Spa. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

We had a great stay at the Doubletree, price was great, rooms were clean, hotel staff was helpful. However, the location is not ideal if you want to get to old town or the beach daily. If you get a bargain price (like we did), it can make up for the location, but you'll be taking the bus everyday or taxis. There is a grocery store across the street that was really nice, and they have a deal with the La Concha to let Doubletree guests use their beach access, which was awesome. Just be aware you're not going to be within walking distance of old town.

Date of stay: October 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank allytury
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YMCSanJuan, General Manager at DoubleTree by Hilton Hotel San Juan, responded to this reviewResponded 26 July 2014

Saludos TripcorAlly,

It was really nice to read that you had a great stay with us and that you found our team to be helpful. In regards to our location, we really want our guest to fully enjoy all of the great urban resort amenities we have to offer, our brand new SPA, Yelo Spa, Ocean Park Beach Club, over 16 restaurants and bars to choose from., the Puerto Rico Art Museum, Boutique Shops and the many Cafés. Now with our new Ocean Park Beach Club our guest can lounge the day away at Ocean Park Beach with complimentary beach loungers, towels, umbrellas and cool water. Should any of our guests have any questions regarding our location please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

Me and my husband had the luxury of staying here for a short vacation. The staff was nice, especially Antonio at valet. He defiantly knew where the best pizza was. The grounds of the hotel are nice and easy to access guest rooms and the air conditioner defiantly works in the halls and rooms. The rooms are very nice and clean, big beds, TVs with cable, the shower is large, just make sure you have a towel because the water will drip all over floor. The pool was nice, and even has a little splash area for the kids, shower area and a whirlpool, warning the water is extremely hot so keep that in mind.
There is a supermarket across the street that open 24 hours and the beach is about a ten-15 minute walk. Just down the street turn right, and there an access opening to the left. On the way to the beach, you will hit Ashford Ave plenty of good places to good and grab a beer. The hotel also offers taxi service with a Flat rate anywhere on the island can become costly after a couple of days. I suggest letting the hotel get you a rental car about 50 a day 20 extra for the insurance, which I recommend. That way you can explore as much as you want. Oh one more thing, they have a sister hotel on the beach you can relax at with a casino. Just ask for a letter and you can have a chair and umbrella set up for you. Overall my experience was magnificent and hope to visit again.

Room tip: Rooms away from pool are quiet, rent a car from counter
Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Jennifer C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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