During the five of the six days my adult daughter and I traveled in Puerto Rico, we used points to stay free at Choice hotels. We were traveling in Western PR, which doesn't have a Choice hotel, so I researched for a nice place - since I was going to pay cash. The Best Western seemed like the place (and it is nice), but there were a few glitches, which caused me to be disappointed. The first room we were given had a huge area of the carpet wet from the AC. I was immediately given another room, which also had wet carpet by the AC unit at the window, but not as bad as the first. I called the front desk again and got the feeling this was probably in many (if not all) of the rooms - so I should just be happy this wet area was smaller than the first. A staff member brought me extra towels so I could soak up the water. By morning the dry towels I had put down (after soaking up the water that was there when we arrived) were soaked! The building seems new, so I don't know why there have not been able to properly address this problem. Another disappointment was the lack of salsa lessons promoted on the hotel's website for Thursday nights. My daughter was looking forward to these - and I had even called ahead before leaving on the trip to check on this - since it was an added value for the room rate I was paying; granted, there was a bit of a language barrier between me who speaks English and the front desk clerk who spoke Spanish; so I put my daughter (who speaks Spanish) on the phone, and she got a reply that the salsa lessons were offered on Thursday. Needless to say, when we arrived at the hotel, we were told the lesson were seasonal (despite the promo still on the Internet); but there was live music there that evening instead. The service at check-in went well - and the front desk staff truly seemed interested in helping me address the wet floor; but checkout was slow, with a line growing - yet no other staff came forward or were called to assist. The pool looked very good (though we did not use it) and the free breakfast was filling. For the money, I was disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC