I am not high maintenance, unreasonable or hard to please but I have to say that this resort fell far short of meeting my expectations. I have to been to a Grand Bahia in Dominican as well as all inclusives in Mexico and Panama and I found that this particular resort does not come close to anything I've experienced before. The following areas are seriously lacking:
1. Service- Horrendous. Seriously you get better service at MacDonalds. Staff constantly asked for tips for everything (maids, wait staff, bartenders ect). One of the grounds crew actually asked us to get him a beer from our fridge. Staff are apathetic, slow and rude. I only found them to be friendly when they were not working (ie: loitering) or when they were asking for tips.
2. Cleanliness/ Maintenance- For some reason the bars smelled strongly of sour milk. The sports bar smelled so disgusting I was actually checking my shoes to see if I stepped in something. I was frequently served coffee in dirty saucers (like stained with someone's old sugar all over it). Dirty tablecloths happened quite a bit. In our room, the bathroom door handle was completely broken and stayed that way all week despite calls to the front desk. Bar staff rinsed out what looked like used, dirty glasses and refilled them right in front of guests at the Lobby bar.
3. Ala Carte Restaurants- ridiculously difficult to get a reservation at a reasonable time because all the restaurants are “fully booked” anywhere close to dinner hour. The one time we did manage to get a 730 pm reservation, the place was barely half-full, certainly not near “fully booked”. The second reservation was for the “Grill”. They refused to accommodate us before 930 pm (again because they were soooo busy) and when we showed up the place was deserted. Like there were 2 other tables. And then they started to clear away the desert buffet before we were finished because they all wanted to go home. The last reservation we made was “lost” by the staff and again, they refused to accommodate because they were "so busy" (again the restaurant was empty).
4. Entertainment- we went to the “show” one night and didn’t bother to go back. It’s really just a bunch of people dancing around to bizarre music choices in budget costumes. For 2 hours.
5. Food- average at best. Popular buffet items were always in short supply and not replenished quickly. Food at breakfast looked like it was yesterday's lunch (the chicken and hot dogs in particular). The house white wine is foul. Red is not bad.
Really this place is only palatable if you are drunk most of the time. I have never been on a vacation before where I was counting down the days till I could fly home. Stay away from this place if you want to feel like your vacation money was well spent.
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