Overall, the hotel was great. Only a few mistakes were made during our stay. This is a belated review. We stayed here from May 12-19, 2011. I believe I expected better service because of my previous stays at Mexican all-inclusives. Be prepared to wait in Jamaica.
Room: Very clean. (FYI: They only wash the sheets if you request it.) A bit on the small side for a one bedroom oceanfront room. Enjoyed the balcony overlooking the pool.
Restaurants: Food was average. I would compare it to Luby's Cafeteria. The beach grill served good burgers, but be prepared for your order to be incorrect at least a couple of times during your stay. (This goes for all the restaurants.) As for Casanova, the food was fine. I expected more from their "best" restaurant. Pallazina was great for breakfast and lunch. As for dinner, Pallazina was average at best. Service at all the restaurants were slow (30 min to 1 hour before the food arrived). In-suite dining was fine (they just need to add a little more to the menu and make room service 24 hours). If you go out on the town, make sure to order room service before you leave and put it in the refrigerator (just in case you get the munchies).
Bars: The Ballon bar was the best. Service was excellent!! The bar at the beach grill and the swim-up bar were always crowded. But you could get a drink within 5 minutes. All the drinks were good (4 out of 5). The drinks did not taste watered down (like a lot of the all-inclusives).
Beach: If you love scenery, this is the place to go. If your going to swim in the ocean, you will be disappointed. It is very shallow and there is a lot of seaweed. If your there to sunbath, it is great.
Pond: Make sure you bring some bread with you from where ever you eat, to feed the fish and turtles at the pond. Be sure to talk to the parots. They were great fun.
I took over 600 pictures and none of them were bad. This is a beautiful resort. Be prepared to do a lot of walking up and down hills. You will not gain any weight due to all the cardio you'll get!!
Room Tip: If you stay in one of the one bedroom oceanfront suites, ask for a room on the end of the building...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC