I would not recommend this resort for no human been this is the dirties hotel i had ever seen , I book a vacation to Jamaica on February 10 ,2012 , with stay at the Sand Castle Resort I book my hotel room @hotel.com , on my arrival at the hotel , standing @ the front desk could not find a guest service agent to check us in , while we were there some one came and ask, are you looking for a room ?" I have a room to rent if you need a room" , this was scary i responded no , i am hear to check in, i have a reservations . The guest agent came and check us in we waited about 30 minutes before someone take us to the room . upon arrival at the room the room has mold and roach it also smell stink , it was not what i paid for on hotel.com i wanted 2beds they were offering one , i refuse to stay in a room in that condition so i ask for a change of room, i was told i cannot get a change of room , because none is available , so i kindly ask to have a refund so i could go some where else . I was ask to wait a few minutes , after waiting a lady and the front desk agent offer me another room but with an option to pay the full price for that room , I was told i have to wait 2-3 weeks to have my money refunded back to me , I refuse that offer . They gave me a change of room with no hot water . I was getting really tired and frustrated not knowing anyone in Ocho Rios so i accept the offer . The next day approximately 12:00 A.M. I heard banging on the door someone telling me i have to leave the room because its a private room and they need their money . I had to pack my stuff and i was given another room that was very dirty and has roach . I was treated like a piece of dirty material , just going from one place to the other . My worst ever experience . This place need to close down, mold and roach can make you sick, even can be deadly , in 2 days i had been in three rooms they all have mold and roach this is not good for your health.
None go some where else
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